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"Windows detected a hard disk problem"


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#1 fonz26

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Posted 23 March 2014 - 09:46 PM

My laptop is a Toshiba Satellite, L655D running on Windows 7, 64-bit. My hard disk is a Toshiba MK3265GSX ATA. I've had it for three-and-a-half years now, and aside from the occasional issue, its been good to me. However, earlier today, I opened my computer from sleep mode, and after a few minutes of normal web-browsing, I got an error that shocked me. This error pops up every ten minutes or so. I'm not exactly sure how to add a picture to this post, so I'll just transcribe it.

 

"Windows detected a hard disk problem

Back up your files immediately to prevent information loss, and then contact the computer manufacturer to determine if you need to repair or replace the disk.

>Start the backup process

>Ask me again later

If the disk fails before the next warning, you could lose all of the programs and documents on the disk"

 

Toshiba Service Station also told me a similar tale. I immediately panicked, and furiously googled around for solutions. Some called it a final warning to back up the computer, while some called it a virus. I think I'm hoping for the latter. I ran a Malwarebytes scan, which found nothing. I also ran a Microsoft Security Essentials scan with the same results. I then ran a chkdsk scan, which took about two hours. All of it seemed normal, except for one line from the log, "windows replaced bad clusters in file 254647 of name \PROGRA~2\Steam\STEAMA~1\SOA66A~1.GCF" The end of the log also said that it had 4KB of bad clusters. I have no idea what this means, but it seemed like it had fixed whatever issue had occurred. But after rebooting the laptop, it had still displayed the same error.

 

I am extremely worried about this computer, and I am not in a position to start backing up data. All I've been able to save so far is my documents and pictures, and I have no money to buy a new computer or drive. I haven't done anything strange with this computer, so this error really took me by surprise. My laptop hasn't been running strangely either, which makes me think that something's not really wrong with it. I'm really hoping that this issue can be solved somehow, but I'm losing hope. My only hope is that this could be a virus that is giving Windows false positives, like some people have reported, and that I can remove it somehow. Any help at all would be greatly appreciated. Thank you in advance.


Edited by fonz26, 23 March 2014 - 09:56 PM.


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#2 1337yeah

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Posted 26 March 2014 - 05:56 PM

"\PROGRA~2\Steam\STEAMA~1\SOA66A~1.GCF"
From the looks of it, it might be a fake Steam virus (but I'm most likely to be wrong), or a virus just installed some file in there. Although I have heard about fake Steam .DLLs being viruses, it's probably that. But from the looks of that message you have gotten, I think I might want to agree with some of the people: It's probably telling you "Back up your files before we delete them all".



#3 fonz26

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Posted 26 March 2014 - 06:31 PM

Well that's a shame. So what you're saying is that I may have a virus, but removing it would be pointless since the damage is already done?



#4 1337yeah

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Posted 30 March 2014 - 04:42 PM

Well that's a shame. So what you're saying is that I may have a virus, but removing it would be pointless since the damage is already done?

If it was a virus, then I'd assume if you removed it, it'd remove the fake message all together, so probably not. You can try your best, but I'm not garunteed to be correct.



#5 boopme

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Posted 30 March 2014 - 07:47 PM

You would be better served to repost as this can be either.
In either event you should back up important data. If the disk is dying you will need to do it. In some cases malware removal can lose data.

Please follow this Preparation Guide, and post in a new topic.
Let me know if all went well.
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#6 fonz26

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Posted 30 March 2014 - 08:52 PM

Thank you both for the help, I've reposted in the indicated thread, I'll keep this topic updated with whatever findings the others have.



#7 Platypus

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Posted 30 March 2014 - 11:58 PM

Continued here:

 

http://www.bleepingcomputer.com/forums/t/529346/windows-detected-a-hard-disk-problem-steam-virus/


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#8 boopme

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Posted 31 March 2014 - 12:35 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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