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how do I remove "ask" search engine


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#1 cti0709

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Posted 23 March 2014 - 01:35 PM

Please advise, I picked up this search engine "ask" and I cannot remove it....I dont even see it listed as a program...ty

Edit: Moved topic from Introductions to the more appropriate forum.~ Animal

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#2 Animal

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Posted 23 March 2014 - 05:48 PM

What browser are you using? Each browser has their own way of removing add-ons.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#3 cti0709

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Posted 23 March 2014 - 05:58 PM

i use chrome.....



#4 Animal

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Posted 23 March 2014 - 06:14 PM

Go to the settings icon to select "Settings." Once you are on the settings page, click on "Manage Search engines" under the "search" section. In the Search Engines dialog, you select Google and click on the "Make default" button. If you select on ask.com, you will see an "X" appear on the right corner of the list. Click on the "x" to remove the search engine.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#5 cti0709

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Posted 23 March 2014 - 10:48 PM

http://www.trovigo.com/

 

so I did what you said...but this is what happens....back to the "ask" toolbar and i believe i saw...condiuit.com...not sure


Edited by cti0709, 23 March 2014 - 10:50 PM.


#6 cti0709

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Posted 23 March 2014 - 10:53 PM

http://www.search.ask.com/web?o=APN10370&gct=HP&q=calculator%20online

 

it starts as google....and then this kicks in



#7 jhayz

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Posted 24 March 2014 - 12:21 AM

Try this...

 

Download Adwcleaner by Xplode from here.
Click on Adwcleaner and hit the Scan button and will begin to search for PUP and malicious files. Once finished click the Clean button. Copy and paste the log on your next reply.

 

Download JRT by thisisu from this link.
Make sure to disable your antivirus or any running protection softwares before running JRT to avoid interferences.
For Vista and Windows 7, right-click and Run as Administrator. In XP, double click JRT icon.
Please be patient and let the program finish scanning.
Once finish, a text document will open then copy-paste it on your next reply.


Tekken
 


#8 cti0709

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Posted 24 March 2014 - 06:38 AM

# AdwCleaner v3.022 - Report created 24/03/2014 at 04:35:36
# Updated 13/03/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : debbie - DEBBIE-PC
# Running from : C:\Users\debbie\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Program Files (x86)\SimilarSites
Folder Deleted : C:\Windows\SysWOW64\SearchProtect
Folder Deleted : C:\Users\debbie\AppData\Roaming\0D0S1L2Z1P1B0T1P1B2Z
Folder Deleted : C:\Users\debbie\AppData\Roaming\SimilarSites
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\DSite
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16521
 
 
-\\ Google Chrome v
 
[ File : C:\Users\debbie\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted : homepage
 
*************************
 
AdwCleaner[R0].txt - [1661 octets] - [24/03/2014 04:27:21]
AdwCleaner[R1].txt - [1721 octets] - [24/03/2014 04:35:03]
AdwCleaner[S0].txt - [1442 octets] - [24/03/2014 04:35:36]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1502 octets] ##########


#9 cti0709

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Posted 24 March 2014 - 06:47 AM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x64
Ran by debbie on Mon 03/24/2014 at  4:39:43.57
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\boostsoftware
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 03/24/2014 at  4:46:06.12
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

thank you I think you guys got it!!!



#10 cti0709

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Posted 24 March 2014 - 06:51 AM

well...maybe not....its still there....i restarted and now its back



#11 Animal

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Posted 24 March 2014 - 09:20 AM

Looks like you will need more specialized help. Follow the directions in the link: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ Starting with step 6. Post your new topic in the Malware forum not here. The malware forum is this one: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Please post a link to your new malware topic here so we know you have posted your log.

Please be patient and you will get a reply to your request for malware assistance by someone.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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