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Windows cannot access the specified device, path or file. You may not have......


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3 replies to this topic

#1 rbgeraghty

rbgeraghty

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Posted 23 March 2014 - 10:50 AM

This notice has been appearing often the past few days. I am the administrator and have checked this out. I have run all the well-known solutions for anti-malware, -virus, and -rootkit programs but to no avail. I am unable to play DVDs, install new programs and open some existing ones. Other than re-uninstalling XP, I'm at a loss as to what to do. Can anyone please help?

 

 

Cannot install your DDS Tool, so here's my Hijack:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 17:08:34, on 23-Mar-14
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
 
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
C:\Program Files\IObit\Advanced SystemCare 7\ASCService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Online Armor\OAcat.exe
D:\Program Files\Online Armor\oasrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
C:\Program Files\Java\jre7\bin\jqs.exe
D:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Documents and Settings\HP\Application Data\Dashlane\Dashlane.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\HP\Application Data\Spotify\Data\SpotifyWebHelper.exe
D:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\IObit\Advanced SystemCare 6\ASCTray.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
D:\Computer Accessories\HiJackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://dub117.mail.live.com/default.aspx?id=64855
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
O2 - BHO: ExplorerWnd Helper - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll
O2 - BHO: Dashlane BHO - {42D79B50-CC4A-4A8E-860F-BE674AF053A2} - C:\Documents and Settings\HP\Application Data\Dashlane\ie\Dashlanei.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Ads Removal - {9D974C8C-6D92-44FB-BEAF-B45A1C0CF17F} - C:\Program Files\IObit\IObit Malware Fighter\adsremoval\IE\Adblock.dll
O2 - BHO: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~1\IObit\ADVANC~2\BROWER~1\ASCPLU~1.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: ExplorerWnd Helper - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [StartupDelayer] "D:\Computer Accessories\Startup Launcher.exe" /LaunchType=Auto /LaunchApps=Common
O4 - HKCU\..\Run: [Dashlane] "C:\Documents and Settings\HP\Application Data\Dashlane\Dashlane.exe" autoLaunchAtStartup
O4 - HKCU\..\Run: [Advanced SystemCare 7] "C:\Program Files\IObit\Advanced SystemCare 7\ASCTray.exe" /Auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Documents and Settings\HP\Application Data\Spotify\Data\SpotifyWebHelper.exe"
O4 - HKCU\..\Run: [WinPatrol] D:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKUS\S-1-5-21-515967899-1343024091-725345543-500\..\Run: [TunnelBear] D:\Program Files\TunnelBear\TBear.Client.exe (User 'Administrator')
O4 - HKUS\S-1-5-21-515967899-1343024091-725345543-500\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Administrator')
O4 - HKUS\S-1-5-18\..\Run: [Google Update] "C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Google Update] "C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c (User 'Default user')
O8 - Extra context menu item: SmarThru4 Capture Selection - C:\Program Files\SmarThru 4\WebCapture.dll2.htm
O8 - Extra context menu item: SmarThru4 Save as HTML - C:\Program Files\SmarThru 4\WebCapture.dll1.htm
O8 - Extra context menu item: SmarThru4 Save Selected Text - C:\Program Files\SmarThru 4\WebCapture.dll.htm
O8 - Extra context menu item: SmarThru4 Web Capture - C:\Program Files\SmarThru 4\WebCapture.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: SmarThru4 Web Capture - {5941A0E4-56C1-4a49-9B18-05762CAC5F9B} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O9 - Extra 'Tools' menuitem: SmarThru4 Web Capture - {5941A0E4-56C1-4a49-9B18-05762CAC5F9B} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O9 - Extra button: SmarThru4 Capture Selection - {A07BFEF7-DD11-4937-B23B-E70C11D2EDF4} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O9 - Extra 'Tools' menuitem: SmarThru4 Capture Selection - {A07BFEF7-DD11-4937-B23B-E70C11D2EDF4} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O9 - Extra button: SmarThru4 Save as HTML - {E753A93F-2367-4978-BFA0-83048C1E61CB} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O9 - Extra 'Tools' menuitem: SmarThru4 Save as HTML - {E753A93F-2367-4978-BFA0-83048C1E61CB} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O9 - Extra button: SmarThru4 Save Selected Text - {F1F53366-3E11-47ab-BF84-580C94F9C9AD} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O9 - Extra 'Tools' menuitem: SmarThru4 Save Selected Text - {F1F53366-3E11-47ab-BF84-580C94F9C9AD} - C:\Program Files\SmarThru 4\WebCapture.dll (HKCU)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1348040944906
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 6 (AdvancedSystemCareService6) - IObit - C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
O23 - Service: Advanced SystemCare Service 7 (AdvancedSystemCareService7) - IObit - C:\Program Files\IObit\Advanced SystemCare 7\ASCService.exe
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - D:\Program Files\ADVWindowsClientService.exe
O23 - Service: Avira Scheduler (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira Real-Time Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Garmin Core Update Service - Garmin Ltd or its subsidiaries - C:\Program Files\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Online Armor Helper Service (OAcat) - Unknown owner - C:\Program Files\Online Armor\OAcat.exe
O23 - Service: Samsung UPD Service2 - Samsung Electronics - C:\WINDOWS\system32\SUPDSvc2.exe
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - D:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - D:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - D:\Program Files\Spybot - Search & Destroy 2\SDWSCSvc.exe
O23 - Service: Secunia PSI Agent - Secunia - D:\Program Files\Secunia\PSI\psia.exe
O23 - Service: Secunia Update Agent - Secunia - D:\Program Files\Secunia\PSI\sua.exe
O23 - Service: SecureUpdate (SecureUpdateSvc) - Secunia - (no file)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: Sony PC Companion - Avanquest Software - C:\Program Files\Sony\Sony PC Companion\PCCService.exe
O23 - Service: Online Armor (SvcOnlineArmor) - Unknown owner - D:\Program Files\Online Armor\oasrv.exe
O23 - Service: System Explorer Service (SystemExplorerHelpService) - Mister Group - C:\Program Files\System Explorer\service\SystemExplorerService.exe
O23 - Service: TunnelBear Maintenance (TunnelBearMaintenance) - Unknown owner - D:\Program Files\TunnelBear\TBear.Maintenance.exe
O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
O23 - Service: Wise Boot Assistant (WiseBootAssistant) - WiseCleaner.com - D:\Program Files\Wise\Wise Care 365\BootTime.exe
O24 - Desktop Component 0: (no name) - https://onedrive.live.com/?sc=
 
--
End of file - 13060 bytes
 
 
Thanks!
 
And here is RKill:
 
Rkill 2.4.7 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/23/2014 05:14:15 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * DNS Client (Dnscache) is not Running.
   Startup Type set to: Disabled
 
 * RpcSs => %SystemRoot%\system32\svchost.exe -k rpcss [Incorrect ImagePath]
 
Searching for Missing Digital Signatures: 
 
 * C:\WINDOWS\System32\drivers\mqac.sys [NoSig]
 +-> C:\WINDOWS\$hf_mig$\KB971032\SP2QFE\mqac.sys : 91,776 : 06/22/2009 01:30 PM : 9229e191fe206628be17d1e67a5faed9 [Pos Repl]
 +-> C:\WINDOWS\ServicePackFiles\i386\mqac.sys : 92,544 : 04/13/2008 08:39 PM : 70c14f5cca5cf73f8a645c73a01d8726 [Pos Repl]
 +-> C:\WINDOWS\system32\dllcache\mqac.sys : 91,776 : 06/22/2009 01:48 PM : eee50bf24caeedb515a8f3b22756d3bb [Pos Repl]
 
Checking HOSTS File: 
 
 * Cannot edit the HOSTS file.
 * Permissions could not be fixed. Use Hosts-perm.bat to fix permissions: http://www.bleepingcomputer.com/download/hosts-permbat/
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 03/23/2014 05:14:46 PM
Execution time: 0 hours(s), 0 minute(s), and 30 seconds(s)

Edited by hamluis, 23 March 2014 - 11:22 AM.
Moved from XP to Malware Removal Logs - Hamluis.


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#2 rbgeraghty

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Posted 25 March 2014 - 08:19 AM

Solved this problem by re-installing Online Armor. Duh. :-)



#3 HelpBot

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Posted 28 March 2014 - 10:55 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/528438 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#4 HelpBot

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Posted 02 April 2014 - 10:55 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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