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PC randomly restarts


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#1 billyn4

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Posted 23 March 2014 - 10:41 AM

Hi guys,

 

I recently had to replace my motherboard and cpu. However the system randomly restarts while playing games and running flash-based applications.

 

No blue screen appears before the restart, nor does any report after windows has signed in again.

 

I would appreciate any help.

 

Thanks in advance!


Edited by hamluis, 17 April 2014 - 03:22 PM.
Fixed typo.


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#2 dc3

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Posted 23 March 2014 - 10:47 AM

When you replaced the motherboard and CPU did you reinstall Windows?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 billyn4

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Posted 23 March 2014 - 11:26 AM

Sure, I reinstalled another copy of windows in a freshly formatted hard disk. 



#4 dc3

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Posted 23 March 2014 - 11:39 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 billyn4

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Posted 23 March 2014 - 12:21 PM

Speccy snapshot: http://speccy.piriform.com/results/wZtZ2oGxYUCJJqcwEaMuYlR

 

MiniToolbox log:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Bilal (administrator) on 23-03-2014 at 18:20:16
Running from "C:\Users\Bilal\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/23/2014 05:51:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 05:50:50 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/23/2014 05:49:06 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Error en la recuperación de actualización automática del certificado raíz de terceros de: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crt> con el error: El servidor especificado no puede ejecutar la operación solicitada.
.
 
Error: (03/23/2014 05:49:04 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Error en la recuperación de actualización automática del certificado raíz de terceros de: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crt> con el error: Se devolvió esta operación porque se agotó el tiempo de espera.
.
 
Error: (03/23/2014 04:34:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 04:33:46 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/23/2014 02:08:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 02:06:56 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/23/2014 01:46:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 01:45:16 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
 
System errors:
=============
Error: (03/23/2014 04:33:17 PM) (Source: EventLog) (User: )
Description: El cierre anterior del sistema a las 16:32:20 del ?23/?03/?2014 resultó inesperado.
 
Error: (03/23/2014 02:06:27 PM) (Source: EventLog) (User: )
Description: El cierre anterior del sistema a las 14:05:47 del ?23/?03/?2014 resultó inesperado.
 
Error: (03/22/2014 00:39:06 PM) (Source: EventLog) (User: )
Description: El cierre anterior del sistema a las 12:38:24 del ?22/?03/?2014 resultó inesperado.
 
Error: (03/20/2014 10:31:35 PM) (Source: EventLog) (User: )
Description: El cierre anterior del sistema a las 22:30:58 del ?20/?03/?2014 resultó inesperado.
 
Error: (03/19/2014 09:17:44 AM) (Source: EventLog) (User: )
Description: El cierre anterior del sistema a las 9:16:19 del ?19/?03/?2014 resultó inesperado.
 
Error: (03/16/2014 05:07:00 PM) (Source: volsnap) (User: )
Description: Se anularon las instantáneas del volumen C: durante la detección.
 
Error: (03/16/2014 04:05:21 PM) (Source: Service Control Manager) (User: )
Description: El siguiente controlador de inicio del sistema o de inicio del arranque no se cargó correctamente: 
cdrom
 
Error: (03/16/2014 03:31:00 PM) (Source: Service Control Manager) (User: )
Description: El siguiente controlador de inicio del sistema o de inicio del arranque no se cargó correctamente: 
cdrom
 
Error: (03/16/2014 03:16:13 PM) (Source: Service Control Manager) (User: )
Description: El servicio AODHelper ha sido marcado como servicio interactivo. Sin embargo, el sistema está configurado para no permitir servicios interactivos. Este servicio puede tener un funcionamiento incorrecto.
 
Error: (03/16/2014 03:12:19 PM) (Source: Service Control Manager) (User: )
Description: El servicio atillk64 no pudo iniciarse debido al siguiente error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (03/23/2014 05:51:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 05:50:50 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/23/2014 05:49:06 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crtEl servidor especificado no puede ejecutar la operación solicitada.
 
Error: (03/23/2014 05:49:04 PM) (Source: Microsoft-Windows-CAPI2)(User: )
 
Error: (03/23/2014 04:34:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 04:33:46 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/23/2014 02:08:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 02:06:56 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/23/2014 01:46:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 01:45:16 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-03-23 17:14:32.744
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 17:14:32.744
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 17:14:32.744
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 16:56:21.039
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 16:56:21.039
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 16:56:21.023
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 01:15:15.471
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 01:15:15.471
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 01:15:15.455
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
  Date: 2014-03-23 01:15:15.439
  Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.
 
 
=========================== Installed Programs ============================
 
"Pro Evolution Soccer 2014" (Version: 1.6.0.0)
µTorrent (Version: 3.4.0.30660)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
A Virus Named TOM
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) - Español (Version: 11.0.06)
AIMP3 (Version: v3.55.1338, 31.01.2014)
AMD Accelerated Video Transcoding (Version: 13.20.100.31206)
AMD Catalyst Control Center (Version: 2013.1206.1603.28764)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2013.1206.1603.28764)
AMD Media Foundation Decoders (Version: 1.0.81206.1620)
AMD OverDrive (Version: 4.3.1.0690)
AMD Problem Report Wizard (Version: 8.0.915.0)
AMD Steady Video Plug-In  (Version: 2.06.0000)
AMD System Monitor (Version: 1.0.9)
AMD USB 3.0 Device Detector (Version: 2.1.29.0)
AMD Wireless Display v3.0 (Version: 1.0.0.14)
Bastion
Belkin Connect Wireless USB Adapter (Version: 1.0.0.3)
Call of Duty Ghosts (Version: 1)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.1206.1603.28764)
Catalyst Control Center InstallProxy (Version: 2013.1101.1244.20992)
Catalyst Control Center Localization All (Version: 2013.1206.1603.28764)
CCC Help Chinese Standard (Version: 2013.1206.1602.28764)
CCC Help Chinese Traditional (Version: 2013.1206.1602.28764)
CCC Help Czech (Version: 2013.1206.1602.28764)
CCC Help Danish (Version: 2013.1206.1602.28764)
CCC Help Dutch (Version: 2013.1206.1602.28764)
CCC Help English (Version: 2013.1206.1602.28764)
CCC Help Finnish (Version: 2013.1206.1602.28764)
CCC Help French (Version: 2013.1206.1602.28764)
CCC Help German (Version: 2013.1206.1602.28764)
CCC Help Greek (Version: 2013.1206.1602.28764)
CCC Help Hungarian (Version: 2013.1206.1602.28764)
CCC Help Italian (Version: 2013.1206.1602.28764)
CCC Help Japanese (Version: 2013.1206.1602.28764)
CCC Help Korean (Version: 2013.1206.1602.28764)
CCC Help Norwegian (Version: 2013.1206.1602.28764)
CCC Help Polish (Version: 2013.1206.1602.28764)
CCC Help Portuguese (Version: 2013.1206.1602.28764)
CCC Help Russian (Version: 2013.1206.1602.28764)
CCC Help Spanish (Version: 2013.1206.1602.28764)
CCC Help Swedish (Version: 2013.1206.1602.28764)
CCC Help Thai (Version: 2013.1206.1602.28764)
CCC Help Turkish (Version: 2013.1206.1602.28764)
ccc-utility64 (Version: 2013.1206.1603.28764)
Core Temp 1.0 RC6 (Version: 1.0)
CPUID HWMonitor Pro 1.19
DAEMON Tools Lite (Version: 4.49.1.0356)
Dota 2
FileZilla Client 3.7.4.1 (Version: 3.7.4.1)
Foxtab
FTL: Faster Than Light
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.22.5)
HydraVision (Version: 4.2.252.0)
Kaspersky Internet Security (Version: 14.0.0.4651)
LIMBO
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mark of the Ninja
Microsoft .NET Framework 4.5.1 (ESN) (Version: 4.5.50938)
Microsoft .NET Framework 4.5.1 (español) (Version: 4.5.50938)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Mozilla Firefox 28.0 (x86 es-ES) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
Notepad++ (Version: 6.5.5)
Qualcomm Atheros Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.1.0.21)
Raptr
Realtek High Definition Audio Driver (Version: 6.0.1.6873)
Rocketbirds: Hardboiled Chicken
Sid Meier's Civilization V
Sid Meier's Pirates!
Speccy (Version: 1.25)
Steam
SUPERAntiSpyware (Version: 5.7.1018)
Team Fortress 2
Tropico 3 - Steam Special Edition
VLC media player 2.1.3 (Version: 2.1.3)
XFastUSB (Version: 3.02.38)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 5042 MB
Available physical RAM: 3221.48 MB
Total Pagefile: 10082.18 MB
Available Pagefile: 7322.19 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.75 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.54 GB) (Free:92.65 GB) NTFS
3 Drive e: (NFS Rivals) (CDROM) (Total:8.98 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
Cuentas de usuario de \\BILAL-PC
 
Administrador            Bilal                    Invitado                 
Se ha completado el comando correctamente.
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#6 dc3

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Posted 23 March 2014 - 01:22 PM

You should not run more than one antivirus, you are running Kaspersky and Windows Defender.  You need to disable or uninstall one of these.  Running two will produce false positives and can make the operating system unstable, it could even be part of your problem you are experiencing now.

 

You are beginning to get low on free (swap) space on the C: drive.

 

Upon further review it looks like you may have a problem with Kerspaskey, I would suggest uninstalling it for the time being.  The reason I say "may" is because the only language I speak is English, and the minitoolbox looks like it is in Spanish.

 

Please do what has been suggested and let me know if the problem still persists.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 billyn4

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Posted 23 March 2014 - 05:52 PM

I have disabled Windows Defender as I want to try Kaspersky for a month.

 

How could I have more swap space on the drive?

 

Could you please be more specific on why Kaspersky may be part of the problem? I can translate whatever parts of the log are necessary.

 

Thanks a lot for your help!



#8 dc3

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Posted 24 March 2014 - 11:01 AM

Description: Integridad de código no puede comprobar la integridad de imagen del archivo \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\KLELAMX64\klelam.sys porque el conjunto de hashes de imagen por página no se encuentra en el sistema.

 

 

http://technet.microsoft.com/es-es/library/ee829684(v=ws.10).aspx


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 billyn4

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Posted 29 March 2014 - 07:10 AM

Hi,

 

I've tried to follow the instructions in Technet but this is what comes up on the SDK command shell:

 

Setting SDK environment relative to C:\Program Files\Microsoft SDKs\Windows\v6.1
.
Targeting Windows Server 2008 x64 DEBUG
 
 
C:\Program Files\Microsoft SDKs\Windows\v6.1> Link.exe /dump /headers targetfile
.exe
Microsoft ® COFF/PE Dumper Version 9.00.21022.08
Copyright © Microsoft Corporation.  All rights reserved.
 
 
Dump of file targetfile.exe
LINK : fatal error LNK1181: cannot open input file 'targetfile.exe'
 
C:\Program Files\Microsoft SDKs\Windows\v6.1>
 


#10 billyn4

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Posted 29 March 2014 - 07:12 AM

And this:

 

Dump of file targetfile.exe

LINK : fatal error LNK1181: cannot open input file 'targetfile.exe'
 
C:\Windows\system32> Link.exe /dump/headers targetfile.exe
Microsoft ® Incremental Linker Version 9.00.21022.08
Copyright © Microsoft Corporation.  All rights reserved.
 
LINK : warning LNK4044: unrecognized option '/dump/headers'; ignored
LINK : fatal error LNK1181: cannot open input file 'targetfile.exe'


#11 dc3

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Posted 30 March 2014 - 11:35 AM

Please download Net Framework 3.5 SP1.

 

Reboot the computer after the download and see if the problem still persists.


Edited by dc3, 30 March 2014 - 11:38 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 billyn4

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Posted 02 April 2014 - 07:54 PM

I have installed .NET Framework and uninstalled Kaspersky. 

 

The restarts are now less frequent, but still persist.



#13 dc3

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Posted 03 April 2014 - 08:26 AM

What is the make and model of your PSU?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 billyn4

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Posted 10 April 2014 - 03:25 PM

I have no idea. I'll let you know as soon as I open the CPU. However prior to replacing the other components I checked the PSU it worked fine even on other motherboards. Do you think it could be related to it?



#15 dc3

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Posted 11 April 2014 - 09:07 AM

Looking at the Speccy snapshot it looks like this is a custom build, not a OEM like a Dell, HP, Gateway, etc.

 

The PSU made work, but not to the extent that it creates problems.  This is why I suggest testing the PSU to see if the rail voltages are as specified.  If the rail voltages shown in the Speccy are accurate then yes, this could be related to your problems.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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