Hello wayne -
Please run as scan, and try to answer a few questions -
Run a Disk Check on your C: drive in Windows XP:
• Click Start and open My Computer
• Right-click on C: (or your main Hard Drive letter) and select Properties
• Click on the Tools tab
• Under Error-checking click the Check Now... button
• Mark the 2 box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
• Click on the Start button
• When the message box pops up, click the Schedule disk check button and restart your computer
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
This will take (on average) 1 to 2 hours depending on your system, so please let it finish.
DO NOT force a reboot once started as you will lose data and may damage the computer
NOTE - If this is a Laptop please plug it into a reliable power source, as batteries may fail.
The computer will reboot to normal mode once it has completed all 5 stages -
Download Malwarebytes' Anti-Malware Free (aka MBAM)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Full Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Copy and Paste the log back here.
Be sure to reboot the computer if required after you post the log.
To remove all "found items" you can follow the steps in this Malwarebytes illustrated blog post:
Do you return to a normal Start Screen, or a Black screen with options like Safe Mode ETC.??
Is this a Regular problem, or only once or twice per week ??
Will this happen while you are working, or only while it is idle ??
Will it happen during High Volume Usage games, or randomly ??
Any other items you can recall would help us ..........
Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only post the Link generated)
Edited by noknojon, 22 March 2014 - 11:25 PM.