I know just a tiny bit about computers because of trial and error through the years. When my son's computer was intermittently freezing I said I would look at it. He has a Dell XPS M5130 laptop with Windows Vista Home Premium 32 bit. He also said it was running a disk check each time he turned it on. It did that for me when I turned it on. The first thing I did was check his Windows Updates. There was only one there : SP2. I clicked to install it while we watched a movie, and when I looked in on it a while later, it was the BSoD.
Now Windows won't open at all. Goes straight to BSoD. I've tried every Safe Mode option. They all freeze while loading files as soon as they get as far as crcdisk.sys.
No System Restore points work. They all say a file is corrupted or unreadable and give this number: 0x80070570.
I've tried the F12 Diagnostics. It ran for a while, then began looping during one of the memory checks.
Start Up Repair first said it could not repair the problems automatically. I can give all the Problem Signatures if that will help.
Today, after another stab at Start Up repair, it said it could not find any problems. (!)
I think that is everything I've tried.
I do have the reinstallation DVD, but my son says there is some unsaved info he'd like to keep if there is any way possible.
I'd love to hear any other ideas about how to get to his unsaved data before I just start fresh with the reinstallation DVD.
Thanks in advance!