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Can't Access The Internet


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11 replies to this topic

#1 MaaD

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Posted 21 March 2014 - 10:34 PM

I am unable to access the Internet. However, I can with my phone and my laptop wired and via WiFi

My computer is a Inspiron Desktop

 

Any suggestions?

 

Thanks much



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#2 dls62

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Posted 22 March 2014 - 07:31 AM

Please download MiniToolBox by Farbar to the Desktop of the affected computer and run it.

Check-mark the following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices – Only Problems

Click Go and copy and paste the contents of the log (Result.txt) into your reply.



#3 Queen-Evie

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Posted 22 March 2014 - 09:10 AM

The desktop which will connect to the internet: is it wired or wireless?

 

If wireless, have you tried connecting it wired? Is it actually connected to the wireless network but getting no internet access OR is it unable to connect to the network?



#4 MaaD

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Posted 22 March 2014 - 09:22 AM

The desktop which will connect to the internet: is it wired or wireless?

 

If wireless, have you tried connecting it wired? Is it actually connected to the wireless network but getting no internet access OR is it unable to connect to the network?

It's wired.....it's unable to connect to the network



#5 MaaD

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Posted 25 March 2014 - 07:22 PM

Please download MiniToolBox by Farbar to the Desktop of the affected computer and run it.

Check-mark the following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices – Only Problems

Click Go and copy and paste the contents of the log (Result.txt) into your reply.

 

 

 

Ok, but if I am unable to connect to the Internet, how can I download MiniToolBox? 



#6 OldPhil

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Posted 25 March 2014 - 08:43 PM

Have you tried the network trouble shooter?


Honesty & Integrity Above All!


#7 jhayz

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Posted 26 March 2014 - 01:02 AM

Please post the error message when unable to connect. With regards to the minitoolbox report, use a working computer and a flash drive to transfer the program - run and save the log back to the flash drive so you could post the result next time. Check also device manager referring to your network controller card for any status report and or yellow exclamation icons.


Tekken
 


#8 MaaD

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Posted 26 March 2014 - 01:08 PM

Have you tried the network trouble shooter?

 

 

Yes, I have tried all the options there.



#9 MaaD

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Posted 26 March 2014 - 04:18 PM

Here's the MiniToolBox results:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by malachi (administrator) on 26-03-2014 at 17:14:58
Running from "C:\Users\malachi\Desktop\BSOD"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
::1             localhost
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Intel® 82567LF-2 Gigabit Network Connection = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : malachi-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel® 82567LF-2 Gigabit Network Connection
   Physical Address. . . . . . . . . : 00-24-E8-19-4E-D0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::100f:958e:68c9:3456%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, March 25, 2014 8:26:10 AM
   Lease Expires . . . . . . . . . . : Thursday, March 27, 2014 5:11:36 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 251667688
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-FE-00-CA-00-24-E8-19-4E-D0
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 6:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : isatap.home
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 7:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3013:370:3f57:fefb(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3013:370:3f57:fefb%10(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{81454AF7-1A2F-41CD-9E22-D80EDACB1C23}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:808::100e
 74.125.226.78
 74.125.226.69
 74.125.226.64
 74.125.226.70
 74.125.226.67
 74.125.226.66
 74.125.226.73
 74.125.226.65
 74.125.226.68
 74.125.226.71
 74.125.226.72
 
 
 
Pinging google.com [74.125.226.67] with 32 bytes of data:
 
Reply from 74.125.226.67: bytes=32 time=7ms TTL=250
 
Reply from 74.125.226.67: bytes=32 time=6ms TTL=250
 
 
 
Ping statistics for 74.125.226.67:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 6ms, Maximum = 7ms, Average = 6ms
 
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
Reply from 206.190.36.45: bytes=32 time=99ms TTL=246
 
Reply from 206.190.36.45: bytes=32 time=82ms TTL=246
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 82ms, Maximum = 99ms, Average = 90ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
 11 ...00 24 e8 19 4e d0 ...... Intel® 82567LF-2 Gigabit Network Connection
  1 ........................... Software Loopback Interface 1
 13 ...00 00 00 00 00 00 00 e0  isatap.home
 10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 12 ...00 00 00 00 00 00 00 e0  isatap.{81454AF7-1A2F-41CD-9E22-D80EDACB1C23}
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.4     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.4    266
      192.168.1.4  255.255.255.255         On-link       192.168.1.4    266
    192.168.1.255  255.255.255.255         On-link       192.168.1.4    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.4    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.4    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 10     18 2001::/32                On-link
 10    266 2001:0:9d38:6abd:3013:370:3f57:fefb/128
                                    On-link
 11    266 fe80::/64                On-link
 10    266 fe80::/64                On-link
 11    266 fe80::100f:958e:68c9:3456/128
                                    On-link
 10    266 fe80::3013:370:3f57:fefb/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
 11    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/25/2014 08:27:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2014 08:27:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/24/2014 11:48:54 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
 
Error: (03/24/2014 07:40:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 08:20:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 00:01:14 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
 
Error: (03/22/2014 07:29:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/22/2014 07:29:11 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/22/2014 07:26:28 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
 
Error: (03/22/2014 07:45:04 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (03/24/2014 08:10:26 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 110.21.0.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 08:10:21 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.167.2092.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 08:10:21 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.167.2092.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 08:10:16 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.167.2092.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 07:50:37 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 110.21.0.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 07:50:32 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.167.2092.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 07:50:32 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.167.2092.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 07:50:26 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.167.2092.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 07:41:58 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 110.21.0.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (03/24/2014 07:41:53 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.167.2092.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.4.0304.00
 
Source Path: 4.4.0304.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
 
Microsoft Office Sessions:
=========================
Error: (03/25/2014 08:27:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/25/2014 08:27:00 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8
 
Error: (03/24/2014 11:48:54 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
 
Error: (03/24/2014 07:40:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 08:20:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/23/2014 00:01:14 AM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
 
Error: (03/22/2014 07:29:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/22/2014 07:29:11 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8
 
Error: (03/22/2014 07:26:28 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
 
Error: (03/22/2014 07:45:04 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-03-15 00:30:43.622
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.1.2\Definitions\BASHDefs\20140214.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-15 00:30:43.436
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.1.2\Definitions\BASHDefs\20140214.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-15 00:30:43.186
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.1.2\Definitions\BASHDefs\20140214.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-15 00:30:43.014
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.1.2\Definitions\BASHDefs\20140214.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-15 00:30:42.299
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-15 00:30:42.124
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-15 00:30:41.933
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-15 00:30:41.765
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\SYMEVENT64x86.SYS because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-06 04:09:53.963
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.1.2\Definitions\BASHDefs\20140214.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-03-06 04:09:53.809
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.5.1.2\Definitions\BASHDefs\20140214.001\BHDrvx64.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Abacast Distributed Live (Version: 2.2b1)
Apple Mobile Device Support (Version: 6.1.0.13)
Bonjour (Version: 3.0.0.10)
ccc-utility64 (Version: 2008.0917.337.4556)
CCleaner (Version: 4.10)
CPUID HWMonitor 1.24
Dell Dock (Version: 1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell System Detect (Version: 5.4.0.4)
Intel® Network Connections 13.1.33.0 (Version: 13.1.33.0)
iTunes (Version: 11.0.4.4)
LastPass (uninstall only)
Logitech Gaming Software 5.08 (Version: 5.08.146)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
MobileMe Control Panel (Version: 3.1.6.0)
ROBLOX Player for malachi
ROBLOX Studio 2013 for malachi
Speccy (Version: 1.25)
Unity Web Player (Version: )
VzDownloadManager (Version: 2.0.0.2)
 
========================= Devices: ================================
 
 
**** End of log ****


#10 dls62

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Posted 26 March 2014 - 05:08 PM

Please download the attached file to a USB drive and copy it to the Desktop of the affected computer.

 

Right-click on the file and select 'Run as administrator'.  The laptop will restart at the end of the process.

 

Try accessing the internet again and please let us know how you get on.

Attached File  Reset Internet.bat   193bytes   5 downloads


#11 MaaD

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Posted 26 March 2014 - 05:36 PM

Please download the attached file to a USB drive and copy it to the Desktop of the affected computer.

 

Right-click on the file and select 'Run as administrator'.  The laptop will restart at the end of the process.

 

Try accessing the internet again and please let us know how you get on.

 

 

The weird thing is that for the last 5 days I was unable to get on the Internet, then suddenly without doing anything differently I got on today. I am currently on the Internet on the affected computer!!! Very strange. I know very soon the problem will return again.

 

Any suggestions?

 

Thanks



#12 jhayz

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Posted 26 March 2014 - 10:28 PM

It seems norton was previously installed. Download and run Norton Removal Tool on the affected computer please. If the problem persist, remove Microsoft Security Essentials and reinstall completely then look for updated and or reinstall your LAN card drivers by going to your manufacturing support site.


Tekken
 





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