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Windows could not search for new updates. error code 80096001


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#1 signofzeta

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Posted 21 March 2014 - 02:34 PM

This is the operating system I am using.

 

Windows Vista Home Premium SP2.

 

I go into control panel, and go into windows update.  Within that window, I click "check for updates".  What comes next is:

 

Windows could not search for new updates

An error occured while checking for new updates for your computer

Error(s) found:

Code 80096001

Windows encountered an unknown error

 

Most recent check for updates: Never

Updates were installed: Never

You recieve updates: Windows Only

 

There was also a button that says "Try again".  I tried again, and same error.

 

 

I also have the windows update settings like this:

 

I set important updates as "Download updates but let me choose wheter to install them:

 

I placed a checkmark in the dialog box "Give me recommended updates the same way I receive important updates"

 

I did not check the dialog box "Allow all users to install updates on this computer"

 

Here is the picture of the screen I am getting.

 

Attached File  windows update screenshot.jpg   51.58KB   1 downloads



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#2 dc3

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Posted 21 March 2014 - 03:17 PM

If this version of Vista is the 64-bit try using the System Update Readiness tool.

 

If this does't resolve the issue try the troubleshooting suggestions here.


Edited by dc3, 21 March 2014 - 03:19 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 signofzeta

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Posted 21 March 2014 - 04:07 PM

I forgot to mention that my system is 32 bit.



#4 dc3

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Posted 22 March 2014 - 09:53 AM

 http://windows.microsoft.com/en-us/windows7/what-is-the-system-update-readiness-tool


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#5 signofzeta

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Posted 22 March 2014 - 12:14 PM

Ok.  This I got this error window.

 

 

 

Attached File  windows update installer error screenshot.jpg   12.5KB   1 downloads



#6 dc3

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Posted 22 March 2014 - 12:50 PM

Try doing a System Restore, choose a restore point prior to the date this problem started.


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#7 signofzeta

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Posted 22 March 2014 - 02:48 PM

The problem is, I don't know when this problem started.  I checked the update history a few weeks ago and I remember seeing that the updates were successful prior to early 2012, but after that, all the updates have failed.  Now I don't see anything in the update history.

 

My system restore points aren't that far back.



#8 dc3

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Posted 22 March 2014 - 03:09 PM

Try this download.


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#9 signofzeta

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Posted 23 March 2014 - 12:31 AM

I ran the program, and it said the process was completed successfully.  I checked windows update, problem didn't get fixed.  I restarted the computer, and then checked windows update again, and the problem stil wasn't fixed.



#10 dc3

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Posted 23 March 2014 - 10:08 AM

Corrupt files can cause this error code, so let's run sfc /scannow.

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Sart orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow file type cmd, run as administrator, copy and paste the following.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 signofzeta

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Posted 23 March 2014 - 11:14 AM

I got this error., and I just clicked the X to close the cmd window, because it won't go beyond 65% in the first step.  Before I did that though, I typed the line to show the log, the findstr one, and I don't think it did anything.

 

Attached File  w sfc scannow error.jpg   31.33KB   0 downloads


Edited by signofzeta, 23 March 2014 - 11:17 AM.


#12 dc3

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Posted 23 March 2014 - 11:30 AM

The findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt command will place an icon on the desktop, it will be titled sfcdetail.

 

Some how the last of the instructions for this didn't get posted.  After pasting in the command you need to press Enter.

 

I suspect that since the scan didn't complete there will be no log, but you can try the command to see.

 

Please try running the scan again.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 signofzeta

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Posted 23 March 2014 - 01:22 PM

I ran the scan agian, and the same thing still happened.

 

Here is an attachment of the scan details.

 

Attached File  sfcdetails.txt   64.76KB   2 downloads



#14 dc3

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Posted 23 March 2014 - 01:41 PM

Please run chkdsk /r

 

Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb and type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 signofzeta

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Posted 23 March 2014 - 03:31 PM

ok, during the scan, I have a blue screen.

 

It says:

 

STOP: c0000218 {Registry File Failure}

The registry cannot load the hive (file):

\SystemRoot\System32\Config\SECURITY

or its log or alternate.

It is corrupt, absent, or not writable.






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