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Smarter Shopper Adware


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2 replies to this topic

#1 JDFiner

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Posted 21 March 2014 - 02:19 PM

I noticed about a week ago that there were these annoying ads on every page whenever I went on Google Chrome. It does not appear to infect any of my other browsers (Internet Explorer (what I am currently using) and Firefox set up to use Tor), but I'm almost 100% sure its adware because of the fact that Vipre Internet Security (my active antivirus and malware software) blocks it and that AdBlock+ does not detect the ads. I am running Windows 7 (64 bit) on a Dell Inspiron N4110 Laptop. Please Help!!! Vipre, MalwareBytes, and Spybot: Search and Destroy all have not been able to remove it on their own. I saw a similar issue on this site and downloaded some of the software that they were told to use, but decided not to use it until I was told how to do, as to not risk doing more harm than good. Also, my entire system will sometimes seize up, even to the point where the clock in the task bar freezes. The most recent occurred just now and lasted about 10 minutes, where I could barely do anything on my machine.


Edited by JDFiner, 21 March 2014 - 02:27 PM.


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#2 nasdaq

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Posted 25 March 2014 - 08:39 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Let me know what problem persists.

#3 nasdaq

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Posted 31 March 2014 - 07:47 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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