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System boots up in safe mode emachine


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#1 juanJohn

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Posted 21 March 2014 - 12:35 PM

My system boots up in safe mode after I had Comcast support troubleshoot. They say I had a virus that was hogging up my internet.


Edited by hamluis, 21 March 2014 - 02:13 PM.
Moved from Win 7 to Am I Infected - Hamluis


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#2 dc3

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Posted 21 March 2014 - 03:00 PM

Try booting into Safe Mode with Command.

 

When it opens type cmd in the Search programs and files box.

 

This will appear under Programs, right click on it and choose Run as administrator.

 

When the elevated command prompt opens type in, or copy and paste sfc /scannow, then press Enter.

 

Once the scan has finished a log will have bee created.  To access this log open the elevated command prompt the same way you did previously, the copy and paste  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt and press Enter.

 

A new icon will appear on the desktop titled sfcdetails, click on this to open it, copy and paste this in your next post.


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#3 Comptech72

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Posted 21 March 2014 - 03:26 PM

You might want to open the run box (Win + R) type msconfig  and goto the boot tab and make sure Safe boot and is not checked If it is checked it will force the computer to boot to safe mode 






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