I have a customer that is experiencing BSOD when scanning large documents from her Okidata printer to Adobe XI. Thus far I've tried uninstalling and reinstalling the latest printer drivers, as well as upgrading from Adobe 8 to XI (thinking that perhaps the AIO wasn't compatible with her older version of Adobe).
The BSOD is 0x00000050 , usbscan.sys, PAGE_FAULT_IN_NONPAGED_AREA.
I'm not onsite right now, so I can't get the exact model of the printer, but I'll tack it on in the comment area tomorrow. I think it might be the Okidata MB491, but I'll verify this tomorrow (VERIFIED... this is the printer in question).
I was wondering if anyone else has experienced issues with Adobe and Okidata MFP hardware, and if so, do you have any suggestions other than updating the printer and scanner drivers?
(I will add her system specs when I remote into her computer tomorrow... but I'm 100% sure that the issue is between the Okidata and Adobe, since she can scan fine from other programs).
Edited by lucentrip, 21 March 2014 - 11:59 AM.