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No internet to browsers after running adwcleaner


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12 replies to this topic

#1 ADHDqueen

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Posted 20 March 2014 - 12:08 PM

My kids use my computer a lot, and I think the clicked on the wrong "game".  I have lots of underlined words and an annoying little popup square at the bottom right hand corner of my screen, which pops up when I'm on the internet, no matter what website I go to, even ones that have never ever and would never have popups.

 

so I downloaded malware bites, but it would not update. I ran it anyway, and it was fine.

 

then I downloaded adwcleaner, and it deleted a lot of stuff, and when I restarted the computer, chrome would not get the internet. Internet Explorer would not either.  The connection showed up fine in my computer, the browsers just weren't connecting.

 

so I used our laptop to find this site and try some stuff from previous threads.

 

I pulled up command prompt, ran as administrator, and put in a bunch of stuff listed here, trying each command one by one, restarting the computer after each, and none of them worked.

 

then I found another suggestion to do a system restore, and that did not work.  it also made it so that the little stupid pop up and underlined words came back.

 

so then I found the suggestion to turn internet explorer off and back on.  when I did this, it restored internet explorer, and I can get the internet again, via that one.

 

I know that I am probably infected with something, and I decided to start an account so I could ask questions directly as well as post my "log" or whatever.

 

please help me.  (recent information systems graduate, feeling stupid.)



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#2 Sirawit

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Posted 20 March 2014 - 12:34 PM

Hi ADHDqueen and welcome to BleepingComputer! :)

 

So, after you lost the internet you restore your computer and the infection comes back?

 

And what command you used?

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#3 ADHDqueen

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Posted 20 March 2014 - 01:13 PM

Hello.

 

I tried the following elevated commands:

netsh winsock reset

 

(no change after restarting computer)

 

netsh interface ipv4 reset

(no change after restarting computer)

 

netsh interface ipv6 reset

(no change after restarting computer)

 

ipconfig /flushdns

(no change after restarting computer)

 

also, malwarebytes is giving me an error message when I try to update (0, 0, I/0 error) or something like that.



#4 ADHDqueen

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Posted 20 March 2014 - 01:15 PM

also, i just downloaded and ran this file:  mbam-clean-1.60.2.0003.exe  to try to get malwarebytes to update.  the computer just restarted. here is where I've stopped.  i haven't redownloaded malwarebytes to see if it will upload yet.


Edited by ADHDqueen, 20 March 2014 - 01:16 PM.


#5 Sirawit

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Posted 20 March 2014 - 01:18 PM

These are normal commands that we use as normal procedures.

 

1. So you already did system restore and now the things adwcleaner cleaned out are back?

2. Where you download that MBAM update file?

3.

 

i haven't redownloaded malwarebytes to see if it will upload yet.

What do you mean upload?

 

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

“You’re lying… just like you were lying to me before. You have to hate me. I’ve been the worst daughter in the world… you should hate me.”

“But I don’t, Nyx. Because, Nyx, I’m your mother, and a mother will always love her daughter, no matter what.” -Past sins by Pen stroke.


#6 ADHDqueen

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Posted 20 March 2014 - 01:30 PM

1) Actually, I don't know if adwcleaner ever really removed any of the popups, because I could not get any of my browsers to connect to the internet to see if it worked.  Adwcleaner deleted a lot of things, but I didn't make a copy of the things it deleted.  After the command prompt commands did not work, I did a system restore.  I then turned internet explorer off and back on, which worked to make internet explorer start connecting to internet again. there were no changes to the popups and underlined words once internet explorer came back online again.

 

2) When I got internet explorer to come back on, it started doing this thing where it refused to download anything to the computer. it keeps saying everything is a virus, even things I know are not, such as malwarebytes.  so i saved the mbam file to a flash drive from my laptop, and installed it onto my computer (pc) from there.

 

3) sometimes my fingers go faster than my brain. I meant to say "download" instead of upload. sorry for the confusion.



#7 xXToffeeXx

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Posted 20 March 2014 - 01:47 PM

Hi,
 
Sorry to interrupt Sirawit, I just want to see something quickly.

 

Download this tool on your clean computer and transfer it over to the other one.
 
Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
 
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

After the tool has finished running, a text file named Rkill.txt should be located on the desktop. Please copy and paste the contents into your next reply.

 

xXToffeeXx~


Edited by xXToffeeXx, 20 March 2014 - 01:47 PM.

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#8 ADHDqueen

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Posted 20 March 2014 - 02:19 PM

Thank you, I am working on this step now.  I have a  quick question:  do I have to be worried about anyting nasty being spread to the laptop computer via the zip drive that I have been using between the two a lot  while trying to clean the infected one out?



#9 ADHDqueen

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Posted 20 March 2014 - 02:24 PM

crap, zeroacces.  ugh.

 

 

 

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 03/20/2014 03:20:17 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Windows\SysWOW64\UTSCSI.EXE (PID: 3220) [WD-HEUR]
 * C:\Windows\Samsung\PanelMgr\SSMMgr.exe (PID: 5648) [WD-HEUR]
 * C:\Windows\Samsung\PanelMgr\caller64.exe (PID: 5656) [WD-HEUR]

3 proccesses terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * ALERT: ZEROACCESS rootkit symptoms found!

     * C:\Program Files (x86)\Google\Desktop\Install\{6321affa-87b2-c0ae-04bc-7efb9fecf829}\ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{6321affa-87b2-c0ae-04bc-7efb9fecf829}\   \ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{6321affa-87b2-c0ae-04bc-7efb9fecf829}\   \...\ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{6321affa-87b2-c0ae-04bc-7efb9fecf829}\   \...\ﯹ๛\ [ZA Dir]
     * C:\Program Files (x86)\Google\Desktop\Install\{6321affa-87b2-c0ae-04bc-7efb9fecf829}\   \...\ﯹ๛\{6321affa-87b2-c0ae-04bc-7efb9fecf829}\ [ZA Dir]

 * ALERT: ZEROACCESS Reparse Point/Junction found!

     * C:\Program Files\Windows Defender\en-US => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Windows Defender\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpClient.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpCommu.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender-events_31bf3856ad364e35_6.1.7600.16385_none_118cf1dcd54a3dea\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_b3b1a27171e01f6c\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_b3b1a27171e01f6c\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_b3b1a27171e01f6c\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_b3b1a27171e01f6c\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_b3b1a27171e01f6c\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_b3b1a27171e01f6c\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_b3b1a27171e01f6c\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_b3fe3b6771a68ecd\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_b3fe3b6771a68ecd\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_b3fe3b6771a68ecd\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_b3fe3b6771a68ecd\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_b3fe3b6771a68ecd\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_b3fe3b6771a68ecd\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_b3fe3b6771a68ecd\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_b46d38ce8ad8e4ed\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_b46d38ce8ad8e4ed\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_b46d38ce8ad8e4ed\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_b46d38ce8ad8e4ed\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_b46d38ce8ad8e4ed\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_b46d38ce8ad8e4ed\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_b46d38ce8ad8e4ed\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_b5e2b6396ecea306\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MpClient.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MpCommu.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_b59db7296f030a55\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Windows\winsxs\amd64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_b648c5e888076cca\MsMpRes.dll => c:\windows\system32\config [File]

Checking Windows Service Integrity:

 * Windows Firewall Authorization Driver (mpsdrv) is not Running.
   Startup Type set to: Manual

 * iphlpsvc [Missing Service]
 * MpsSvc [Missing Service]
 * PcaSvc [Missing Service]
 * PolicyAgent [Missing Service]
 * RemoteAccess [Missing Service]
 * WinDefend [Missing Service]
 * wscsvc [Missing Service]

 * SharedAccess [Missing ImagePath]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 03/20/2014 03:21:56 PM
Execution time: 0 hours(s), 1 minute(s), and 38 seconds(s)



#10 xXToffeeXx

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Posted 20 March 2014 - 02:40 PM

Hi,

 

Yes, that's what I suspected.

 

Oh, and your other computer should be fine. ZA doesn't spread through usbs.

 

You are infected with ZeroAccess, we will need more advanced tools to deal with it:
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

xXToffeeXx~ 


Edited by xXToffeeXx, 20 March 2014 - 02:41 PM.

~If I am helping you and you have not had a reply from me in two days, please send me a PM~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

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#11 ADHDqueen

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Posted 20 March 2014 - 02:45 PM

Ok, thank you very much.



#12 ADHDqueen

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Posted 21 March 2014 - 08:17 PM

Hello. I have posted a new thread.  Thanks again. 



#13 Queen-Evie

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Posted 21 March 2014 - 09:24 PM

Because logs have been posted in Malware Removal Logs this topic is closed.




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