Unfortunately, I fell for a certified Microsoft phone call scheme. I allowed them, like an idiot, to remotely access my pc. I have continual crashes. I noticed, following a boot scan, with my Avast anti-virus software, that there were about 15 files that could not be scanned because they are password protected.
Please help! I cannot remove these files and was wondering if anyone has an answer for doing so.
Thank you so much in advance.
Oh, also, any suggestions on a good anti-virus software? Furthermore, I am considering replacing my hard-drive if nothing can be done. Thanks again.