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Mom's PC has possible malware infection


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#1 SmokeViper07

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Posted 19 March 2014 - 11:10 PM

Hey guys I was on my mother's PC a few days ago and noticed that there were multiple popups occurring and notices coming up saying Flash/Java needs to be updated. Also, I noticed some software was installed for registry fixes etc. The next day my mother told me she could not access the internet and I noticed that the malware had changed the settings in all browsers to run off a proxy server and I changed the setting back to the defaults which solved the problem. I had more time to examine it today so I attempted to shut down any processes that were not essential and rebooted the computer in attempt to enter a recovery partition or even safe mode. I was unable to boot into either of these and now when the computer powers on it is stuck at a completely black screen. I need some help fixing this.

 

My mother's computer is running Windows 8 64-bit

 

Please advise me further is solving this for her. Thanks!



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#2 Sirawit

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Posted 20 March 2014 - 06:52 AM

Hi SmokeViper07 and welcome to BleepingComputer! :)

 

So, now the computer is unbootable?

 

Thank you.


If I don't reply back to you in 2 days, feel free to send me a PM.

 

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#3 SmokeViper07

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Posted 20 March 2014 - 09:32 AM

Yes the computer will not boot up. It just hangs at a black screen when the power is on.






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