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Everytime I go to close the browser a window appears showing the following message:
ybrowser.exe Application error
The instruction at referenced memory at "0x07548a63". The memory could not be "read".
Please click here to close the browser.
Having contacted Bt help they suggested that I uninstall then reinstall the latest version of the browser from their downloads page as it seemed that the application could be corrupt. This hasn't made the blindest bit of difference and i'm now wondering if there is something more sinister lurking within the depths. Any help would be greatly appreciated.
No problem with the computer shutting down and in fact when I closed down the browser earlier this afternoon, the message didn't appear. however in the bt help notifier, a similar message about an entry point and a dll came up. Makes me think there is something there in the bt browser. Doesn't seem to happen with mozilla or IE7.
Yep I have exactly the same problem. BT refuse to acknowledge there's a problem. I have lost count of the number of times I have deleted this and re-installed but all with the same result. Sort of leant either to delete browser or put up with the problem. Other sites indicate the same problems is bugging them but only offer the solution of delete and re install which doesn't help as you know.
Sorry but other than sympathise I can't help - at least we are brother in arms !!!
By the way I didn't have this problem until I upgraded to (and I use the terms loosely) the terms loosely to BT 8mb speed which isn't!!! Told on m line i would get 4mb but actually getting about 2.