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Posted 19 March 2014 - 12:45 PM
Posted 19 March 2014 - 01:01 PM
Hi, me again, just wanted to add it will NOT start in safe mode. It just says "please wait" forever and does nothing. OH, also, it did an automatic update either yesterday or the day before. I can't remember exactly, but I remember restarting it in the last 36 hours from an update.
Edited by Jfuego, 19 March 2014 - 01:12 PM.
Posted 19 March 2014 - 02:22 PM
Normally when I've seen this in the past there were issues with the hard drive in the laptop.
Posted 19 March 2014 - 05:49 PM
Remove the hard drive...attach it to a working system...move any desired data files to another drive/partition, etc.
Then...I would run a hard drive diagnostic on the drive in question.
Posted 26 March 2014 - 12:19 PM
Hi guys, my apologies for the late reply. I had to take care of work from another computer first, and then came back to this issue. SO... I got the computer up and running a day ago, don't ask me how, it just involved a lot of turning it off and on again and trying to boot in safe mode and at some point it just started, but now I'm afraid to shut it off lest this should happen again. Does you have any good advice on diagnostics to run to make sure this doesn't happen again? Also, I was able to get rid of the Search Assist virus...it was hiding in a program called Sendori. I don't know what that is or where it came from, but deleting that got rid of it.
Anyway...what should I do now to make sure the bootup issue doesn't happen again?
I appreciate your help.
Posted 26 March 2014 - 03:18 PM
IMO, your first priority should be to run the following diagnostic on your hard drive.
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