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System Crash


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17 replies to this topic

#1 heytee65

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Posted 18 March 2014 - 09:16 PM

When I play a game or watch a movie my system will get a blue screen, then it crashes. Please help.


Edited by hamluis, 30 March 2014 - 06:58 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 acerts04

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Posted 18 March 2014 - 09:28 PM

Hi, i will need more information to help you. please follow the below instructions

 

Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps using 7-zip ( http://www.7-zip.org ). Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site.
 
For example -> http://www.mediafire.com/
 
Publish a snapshot of your system using Speccy
 
Please follow the below tutorial to know how to use "Speccy" to collect system info.
 
http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.

 Minitoolbox log
 
Download "Minitoolbox" from the below link.
 
http://www.bleepingcomputer.com/download/minitoolbox/
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.


"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#3 heytee65

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Posted 19 March 2014 - 10:59 AM

I downloaded 7-zip, but do i zip all the files?



#4 acerts04

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Posted 19 March 2014 - 12:22 PM

Yes please zip all files in your C:\Windows\Minidump folder. Than please attach the zip file to your next reply

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#5 heytee65

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Posted 19 March 2014 - 10:33 PM

Here the zip files:

 

http://www.mediafire.com/download/mn7h061alrp601t/Minidump.7z



#6 heytee65

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Posted 19 March 2014 - 10:42 PM

http://speccy.piriform.com/results/QWDmVx3GOatUbEevCoPBxRe



#7 heytee65

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Posted 19 March 2014 - 10:45 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Re (administrator) on 19-03-2014 at 23:44:20
Running from "C:\Users\Re\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/19/2014 07:10:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2714
 
Error: (03/19/2014 07:10:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2714
 
Error: (03/19/2014 07:10:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/19/2014 07:10:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1700
 
Error: (03/19/2014 07:10:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1700
 
Error: (03/19/2014 07:10:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/19/2014 06:44:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1603940
 
Error: (03/19/2014 06:44:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1603940
 
Error: (03/19/2014 06:44:46 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/19/2014 06:44:45 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1602863
 
 
System errors:
=============
Error: (03/19/2014 11:30:21 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer TIA-HP
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{484976D6-2809-4230-AEDB-18D7EE0A6604}.
The master browser is stopping or an election is being forced.
 
Error: (03/19/2014 11:25:52 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (03/19/2014 11:24:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
 
Error: (03/19/2014 11:23:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the WebGeniuos service to connect.
 
Error: (03/19/2014 10:54:20 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer TIA-HP
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{484976D6-2809-4230-AEDB-18D7EE0A6604}.
The master browser is stopping or an election is being forced.
 
Error: (03/19/2014 10:27:40 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer TIA-HP
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{484976D6-2809-4230-AEDB-18D7EE0A6604}.
The master browser is stopping or an election is being forced.
 
Error: (03/19/2014 05:44:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (03/19/2014 04:26:24 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (03/19/2014 04:13:36 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (03/19/2014 04:13:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (03/19/2014 07:10:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2714
 
Error: (03/19/2014 07:10:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2714
 
Error: (03/19/2014 07:10:14 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/19/2014 07:10:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1700
 
Error: (03/19/2014 07:10:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1700
 
Error: (03/19/2014 07:10:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/19/2014 06:44:46 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1603940
 
Error: (03/19/2014 06:44:46 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1603940
 
Error: (03/19/2014 06:44:46 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/19/2014 06:44:45 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1602863
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-03-19 23:22:20.292
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:20.214
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:20.136
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:20.058
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:19.996
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:19.918
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:19.840
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:19.762
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:19.700
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-19 23:22:19.606
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\pcouffin64a.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
007 DVD Copy
1 Penguin 100 Cases 1.00
7-Zip 9.20
A Gnomes Home The Great Crystal Crusade version 1.5 (Version: 1.5)
ActionBible™ 1.7.5 (Version: 1.7.5)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Aerie Spirit of the Forest 1.00
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Aimersoft iPod Copy Manager(Build 2.0.16)
Aimersoft iTransfer(Build 2.0.0.1)
AKVIS Sketch (Version: 8.5)
AllGamesHome Toolbar (Version: 1.0.10)
Amazing Adventures (Version: 1.0)
AMD Fuel (Version: 2011.0228.1151.21177)
Amelies Cafe Halloween (Version: 1.0)
Ancient Rome
Angry Birds (Version: 1.6.3.1)
Angry Birds Rio (Version: 1.1.1)
Angry Birds Space (Version: 1.0.0)
Angry Birds Star Wars (Version: 1.0.0)
AOL Toolbar
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.812.0)
Autumn's Treasures - The Jade Coin (Version: 0.9.9.4)
AV Voice Changer 6 (Version: 6)
Aztec Tribe
Be a King 2 1.2.0
BeadTool 4.4.28 (Version: 4.4.28)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Big City Adventure Paris 1.00 (Version: 1.00)
Big Fish Games: Game Manager (Version: 2.0.1.46)
Bigfish Games Miss Management (Version: 1.0)
Bing Bar (Version: 7.3.124.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
Blio (Version: 2.0.5350)
Bomber Mario (Version: 1.0)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.100.82.86)
Build-a-lot 2 (Version: 2.2.0.95)
Burger Bustle (Version: 1.0.0)
Cake Mania (Version: 2.2.0.95)
Cake Mania To the Max 1.00
calibre (Version: 0.8.41)
Canon MG6100 series MP Drivers
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0228.1151.21177)
Catalyst Control Center InstallProxy (Version: 2011.0228.1151.21177)
Catalyst Control Center Localization All (Version: 2011.0228.1151.21177)
Cathys Caribbean Club
CCC Help Chinese Standard (Version: 2011.0228.1150.21177)
CCC Help Chinese Traditional (Version: 2011.0228.1150.21177)
CCC Help Czech (Version: 2011.0228.1150.21177)
CCC Help Danish (Version: 2011.0228.1150.21177)
CCC Help Dutch (Version: 2011.0228.1150.21177)
CCC Help English (Version: 2011.0228.1150.21177)
CCC Help Finnish (Version: 2011.0228.1150.21177)
CCC Help French (Version: 2011.0228.1150.21177)
CCC Help German (Version: 2011.0228.1150.21177)
CCC Help Greek (Version: 2011.0228.1150.21177)
CCC Help Hungarian (Version: 2011.0228.1150.21177)
CCC Help Italian (Version: 2011.0228.1150.21177)
CCC Help Japanese (Version: 2011.0228.1150.21177)
CCC Help Korean (Version: 2011.0228.1150.21177)
CCC Help Norwegian (Version: 2011.0228.1150.21177)
CCC Help Polish (Version: 2011.0228.1150.21177)
CCC Help Portuguese (Version: 2011.0228.1150.21177)
CCC Help Russian (Version: 2011.0228.1150.21177)
CCC Help Spanish (Version: 2011.0228.1150.21177)
CCC Help Swedish (Version: 2011.0228.1150.21177)
CCC Help Thai (Version: 2011.0228.1150.21177)
CCC Help Turkish (Version: 2011.0228.1150.21177)
ccc-core-static (Version: 2011.0228.1151.21177)
ccc-utility64 (Version: 2011.0228.1151.21177)
Charm Tale Quest (Version: Final)
Chronicles of Albian 2 - The Magic Convention (Version: v1.130403)
Chuzzle Deluxe (Version: 2.2.0.95)
City Style
CloneDVD2 (Version: 2.9.3.0)
Cocktail Mania Final
Coffee Rush 2 1.00
Color by Number 4 (Version: 4.0.2)
Corel Painter Sketch Pad
Corel SketchPad - ICA (Version: 1.0)
Costume Chaos 1.00
Crime and Punishment - Who Framed Raskolnikov Final
Crime Solitaire (Version: v1.04.1)
CuteDJ 4.2.8.0 (Version: 4.2.8.0)
D3DX10 (Version: 15.4.2368.0902)
Dangerous High School Girls (Version: 1.0.0)
DB-BEAD
Deal Or No Deal (Version: 1.003)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DivX Setup (Version: 2.6.1.22)
Dora Saves the Crystal Kingdom! 1.00
Dora's World Adventure (Version: 2.2.0.95)
Downandsave (Version: 1.18.149.149)
Dropbox (Version: 2.4.11)
DVD-Cloner V11.10 Build 1302 (Version: 11.10.0.1302)
DVDFab 8.1.6.8 (17/03/2012) Qt
EA Download Manager (Version: 5.0.0.255)
Effective-English v1.1.0.34 (Version: 1.0)
Enchanted Cavern 2 1.00
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Face Off Max (Version: 3.5.8.8)
Farm Frenzy (Version: 2.2.0.95)
Farm Tribe 2 (Version: Final)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Foreign Dreams (Version: v1.0)
Foxit PhantomPDF (Version: 6.0.10.1213)
Free Video to Mp3 Converter version 2.8
FreeRIP Toolbar v8.8 (Version: 8.8)
Fruit Farm (Version: 2.0)
Google Chrome (Version: 33.0.1750.154)
Google Talk Plugin (Version: 5.1.4.17398)
Grand Ages Rome 1.02 (Version: 1.02)
Green City 2 (Version: v1.0)
Hero of the Kingdom (Version: 1.0.0)
Heroes Of Hellas 1.00
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Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
Hoyle Puzzle and Board Games (Version: 1.0.0)
HP Auto (Version: 1.0.12494.3472)
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HP CloudDrive
HP Customer Experience Enhancements (Version: 6.0.1.8)
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HP Games (Version: 1.0.1.5)
HP MovieStore (Version: 1.0.036)
HP MovieStore (Version: 2.0)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.7)
HP Quick Launch (Version: 2.7.2)
HP Setup (Version: 8.4.4487.3576)
HP Setup Manager (Version: 1.0.12845.3522)
HP Software Framework (Version: 4.6.10.1)
HP Support Assistant (Version: 7.4.45.4)
HP Wireless Assistant (Version: 4.0.10.0)
Huygens Suite (remove only) (Version: 410p6)
IconHandler 32 bit (Version: 1.0)
IconHandler 64 bit (Version: 1.0)
IDT Audio (Version: 1.0.6341.0)
IHA_MessageCenter (Version: 1.8.17)
Image Cartoonizer version 3.5.0 (Version: 3.5.0)
IPM (Version: 01)
Island Defense (Version: 3.0.0)
Island Tribe 4 (Version: Final)
iTunes (Version: 10.5.0.142)
iWin Games (remove only)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Jewel Legends Atlantis 1.00 (Version: 1.00)
Jewel Quest (remove only)
Jewel Quest 2 (remove only)
Jewel Quest Solitaire (remove only)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Jewel Quest Solitaire II (remove only)
Jewels of Cleopatra (remove only)
Jigsaw Puzzle - Gold Collection (Version: 1.0)
JiPS - Jigsaw Ship Puzzles (Version: Final)
Julias Quest - United Kingdom (Version: 2.0)
Junk Mail filter update (Version: 15.4.3502.0922)
KaraFun 1.16a
Karaoki (Version: 0.6.4435.27299)
Kaspersky Anti-Virus 2013 (Version: 13.0.1.4190)
Kingdom Chronicles Collectors Edition (Version: 1.0.0)
Kvisoft FlipBook Maker 2.8.1 (Version: 2.8.1)
Lara Gates - The Lost Talisman (Version: v1.5.0.0)
Legends of Atlantis - Exodus (Version: 1.0.0)
LG CyberLink LabelPrint (Version: 2.5.2111)
LG CyberLink Power2Go (Version: 6.2.4009)
LG CyberLink PowerBackup (Version: 2.5.5529)
LG CyberLink YouCam (Version: 2.0.3304a)
LG Power Tools (Version: 6.0.3316)
LG United Mobile Drivers (Version: 3.3.0.0)
Life Quest
LightScribe System Software (Version: 1.18.11.1)
Lotto Pro
Mahjong World Contest (Version: 1.0.0)
Mahjongg Dimensions Deluxe 2 - Tiles in Time (Version: 1.0.0)
Mall Tycoon 3
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
ManyCam 2.6.55 (remove only) (Version: 2.6.55)
Megaplex Madness - Summer Blockbuster (Version: 1.0)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft PowerPoint Viewer (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Mozilla Firefox 16.0.2 (x86 en-US) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Farm Life 2
My Kingdom for the Princess 1.0.0.0
My Kingdom for the Princess 2 1.1
My Kingdom For The Princess 3 (Version: 1.0.1)
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Northern Tale 2 [UPDATED] (Version: Final)
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========================= Memory info: ===================================
 
Percentage of memory in use: 48%
Total physical RAM: 3834.9 MB
Available physical RAM: 1984.76 MB
Total Pagefile: 7667.98 MB
Available Pagefile: 5130.33 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.35 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:450.41 GB) (Free:373.92 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.05 GB) (Free:1.88 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.05 GB) FAT32
5 Drive i: (TOSHIBA EXT) (Fixed) (Total:298.01 GB) (Free:106.76 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\RE-HP
 
Administrator            Guest                    Re                       
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#8 acerts04

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Posted 20 March 2014 - 12:52 AM

4 of your most recent crashes in a row are all showing bugcheck 124 which is most likely a hardware error. do you have any overclocking done to the system? if you do please restore defaults. i would say lets run memtest first to rule out memory. follow the below tutorial

 

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80048c8038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b43b2000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000088000135, Low order 32-bits of the MCi_STATUS value.

 

 

Method 2: With a CD

1. Download the latest version of the "Precompiled Boot ISO (.zip) from this link: Memtest86+ - Advanced Memory Diagnostic Tool

You want the "Precompiled Boot ISO (.zip)".

2. Open the .zip file you downloaded, and then drag the .ISO file inside onto the Desktop.


3. Right-click on the ISO, and select Open with>Windows Disc Image Burner.
92278d1379285161t-ram-test-memtest86-ope
4. Insert a blank CD into the CD drive, and make sure the correct Disc burner is selected.
92279d1282320225-ram-test-memtest86-abt2
5. Click on "Burn".
 

Now the CD is ready to use.



 

Part 2: Testing

1. With the CD in the drive, or the USB key inserted, reboot your computer. If Memtest does not automatically boot, go into the BIOS and change the CD drive or USB drive to be the first to boot.

2. Memtest will immediately start testing as soon as it boots. No attendance is needed.

3. Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.
92282d1379285161t-ram-test-memtest86-cap

Seven passes will take several hours, depending on your amount of RAM. It is advised to leave it running overnight.

 


Edited by acerts04, 20 March 2014 - 01:06 AM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#9 heytee65

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Posted 23 March 2014 - 04:28 AM

Sorry it took so long, finally figure how to run memtest86. I let it do 10 passes, and no errors came up.



#10 heytee65

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Posted 30 March 2014 - 03:42 PM

acerts04, are you still trying to help me

#11 acerts04

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Posted 30 March 2014 - 04:10 PM

hello, i apologize as i have had a lot of topics and have been quite busy! Anyway i have just noticed in your Speccy snapshot shows a report of your S.M.A.R.T status with a WARNING. C5 is also showing showing drive issues.Temps are also in the Warning range.

 

S.M.A.R.T
Status: Warning
C5 Current Pending Sector Count: 100 (100) Data 0000000004
 
I recommend that you back up your data immediately and replace the drive. As it is no longer reliable.

Edited by acerts04, 30 March 2014 - 04:12 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#12 hamluis

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Posted 30 March 2014 - 06:57 PM

Just an observation of sorts...from what I can see, the max operating temp for your CPU is low-70s Celsius.  Your data submitted indicates an overheating situation, IMO.

 

Generally speaking...Intel CPUs have the higher temp ceilings, while AMD processors tend to be in the 70-73 Celsius area.  But..;.I'm not a tech and I do not have the capability express anything more than opinions that may be factually inaccurate.

 

Moving topic to Internal Hardware for more expert opinions.

 

Louis


Edited by hamluis, 02 April 2014 - 04:18 PM.


#13 heytee65

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Posted 31 March 2014 - 10:43 AM

Thanks, will wait for the next step



#14 computerxpds

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Posted 05 April 2014 - 01:58 PM

Hello,

Based on the speccy report, I would have to say your temps are higher than they should be. However I'd like you to run speedfan: http://www.bleepingcomputer.com/download/speedfan/ and let us know what that is reporting for temps. Since you say it is happening when you play games or watch a video, that leads me to believe those activities are using more of the cpu and thus heating it up more to the point it shuts itself off to prevent damage.

Have you attempted to clean any dust out of the machine since you bought it? Do you set it on a desk when you are using it or are you setting it on a bed or something that would hold the heat in, instead of dissipating it?
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#15 heytee65

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Posted 05 April 2014 - 07:56 PM

Thanks for helping, the temp: 72C 

Sorry to say, but i never clean any dust on the machine since I bought it. It is set on top of desk. Should I a fan for cooling?






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