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Black Screen after W7 logo before login screen - HELP!


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#1 Niana

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Posted 18 March 2014 - 10:03 AM

Hi, When I start windows, after Windows 7 start logo, I get a black screen for about 20-40 seconds, then a black screen with cursor for around 1 and a half minute and then I get the login screen, thats around after 3minutes.

 

I am facing this problem for quite some time now, I also did a clean windows installation after wiping out harddisk using diskpart. But it was of no use, still I get that annoying Black Screen at startup and I think my laptop is a bit slow too. When I open windows in safe mode, I get the Black screen there too but for like 35-45 seconds.


I also ran Dell PC Checkup, everything is fine.

 

I'd be really grateful if someone helps me find out what exactly is wrong with my laptop and how can I get rid of this black screen, thanks! 

 

*Windows is up to date, all drivers are installed perfectly.

 

System Specs:

 

Computer type Laptop 
System Manufacturer/Model Number Dell XPS L502X 
OS Windows 7 Home Premium 64-bit 
CPU Intel® Core™ i5-2410M CPU @ 2.30GHz 
Motherboard Dell Inc. 0NJT03 
Memory 6.00 GB 
Graphics Card (1)NVIDIA GeForce GT 540M (2)Intel® HD Graphics Family 
Sound Card (1)Realtek High Definition Audio (2)Intel® Display Audio 


Edited by hamluis, 18 March 2014 - 12:39 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 18 March 2014 - 10:50 AM

IMO (strictly amateurish)...a black screen without cursor might occur because Windows has difficulty recognizing components connected to the system.  Do you have any USB devices not listed above which are connected?

 

I suspect that the black screen with cursor indicates a problem with boot files...possibly a damaged/missing driver.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Niana

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Posted 18 March 2014 - 11:24 AM

snapshot

 

 

MiniToolBox by Farbar  Version: 23-01-2014

Ran by MOMO (administrator) on 18-03-2014 at 21:21:58
Running from "C:\Users\MOMO\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/18/2014 07:02:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
 
System errors:
=============
Error: (03/18/2014 07:02:50 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/18/2014 07:02:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (03/18/2014 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/18/2014 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (03/18/2014 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/18/2014 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (03/18/2014 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (03/18/2014 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (03/18/2014 07:02:49 PM) (Source: DCOM) (User: )
Description: 1053WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (03/18/2014 07:02:29 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (03/18/2014 07:02:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (03/18/2014 07:02:28 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
4700
 
Error: (03/18/2014 07:02:27 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
 
=========================== Installed Programs ============================
 
AccelerometerP11 (Version: 2.00.10.33)
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Illustrator CS5 (Version: 15.0)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Bitdefender Internet Security (Version: 17.25.0.1074)
CCleaner (Version: 4.09)
Dell System Detect (Version: 5.4.0.4)
GeForce Experience NvStream Client Components (Version: 1.6.28)
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.22.5)
Intel® Processor Graphics (Version: 9.17.10.3347)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.2.1.0608)
Intel® PROSet/Wireless Software (Version: 16.7.0)
Internet Download Manager
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
JMicron Flash Media Controller Driver (Version: 1.0.55.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
My Dell (Version: 3.4.6422.14)
NVIDIA 3D Vision Driver 335.23 (Version: 335.23)
NVIDIA Control Panel 335.23 (Version: 335.23)
NVIDIA GeForce Experience 1.8.2.1 (Version: 1.8.2.1)
NVIDIA Graphics Driver 335.23 (Version: 335.23)
NVIDIA HD Audio Driver 1.3.30.1 (Version: 1.3.30.1)
NVIDIA Install Application (Version: 2.1002.147.1067)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA Network Service (Version: 1.0)
NVIDIA Optimus Update 11.10.13 (Version: 11.10.13)
NVIDIA PhysX (Version: 9.13.1220)
NVIDIA PhysX System Software 9.13.1220 (Version: 9.13.1220)
NVIDIA ShadowPlay 11.10.13 (Version: 11.10.13)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3523)
NVIDIA Update 11.10.13 (Version: 11.10.13)
NVIDIA Update Core (Version: 11.10.13)
NVIDIA Virtual Audio 1.2.20 (Version: 1.2.20)
PDF Settings CS5 (Version: 10.0)
Quickset64 (Version: 11.0.10)
Realtek High Definition Audio Driver (Version: 6.0.1.6312)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.1.27.0)
SHIELD Streaming (Version: 1.7.321)
Speccy (Version: 1.25)
System Requirements Lab for Intel (Version: 4.5.22.0)
WinRAR 5.01 (64-bit) (Version: 5.01.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 49%
Total physical RAM: 6038.17 MB
Available physical RAM: 3068.54 MB
Total Pagefile: 12074.52 MB
Available Pagefile: 8550.08 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.56 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:402.87 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MOMO-PC
 
Administrator            Guest                    MOMO                     
 
 
**** End of log ****

Edited by Niana, 18 March 2014 - 11:38 AM.


#4 hamluis

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Posted 18 March 2014 - 12:38 PM

Hmmm...your hard drive temp is over the expected limit, which is a bad sign, IMO.

 

Your Speccy SMART data drew my attention to the following, based on my understanding that the value (in parens) should be equal to or larger than the first number listed. 

 

Read Error Rate: 112 (099) Data 0002C3BCBF

Seek Error Rate: 076 (060) Data 0009698A89

Device Power Cycle Count: 098 (037) Data 00000008BA

Hardware ECC Recovered: 051 (042) Data 0002C3BCBF

 

Many of the members here have more extensive knowledge of SMART and hard drives, so I will await some input from them and abstain from making any assertions about the status of your hard drive.

 

Moved from Win 7 to Internal Hardware.

 

Louis



#5 Netghost56

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Posted 18 March 2014 - 03:04 PM

The win7 Black screen is usually attributed to a driver or dll error. Coupled with the hard drive temp and concerning data on its health, I would suspect HDD failure.

 

Although...did you run CCleaner shortly before the problem began? Did you do a registry cleanup?



#6 Niana

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Posted 19 March 2014 - 01:47 AM

Like I said, I did a clean installation of W7 couple of weeks ago because of this black screen, but still after the installation I am getting this black screen for about 2-4minutes before log in screen. And I do run CCleaner almost everyday to clean cache, also did a registry cleanup recently, but I dont think it has any thing to do with black screen :/

 

Is there any way of fixing dll errors? or any thing else I can do to fix this?  :smash:



#7 hamluis

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Posted 19 March 2014 - 04:25 PM

You should...NOT...do "registry cleanups" with any application.

 

The registry is not a "dirty floor" that needs to be swept and mopped every day/week/month/year.  It is the heart of the system which allows for Windows/programs to do what they are supposed to do, when they are supposed to do it.  Removal or damage to registry files that are expected to be present...is the cause of many unexpected/unanticipated system problems, IMO.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons.

Why you should not use Registry Cleaners and Optimization Tools
 

Louis
 



#8 OldPhil

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Posted 19 March 2014 - 06:15 PM

I am leaning toward the HD is failing, how old is it and just how long have you had this issue.  With the fresh reload things should have cleared up IMO the HD.  If it is 3-4 years old I would run out and get a new one and do a transfer of your files, they are quite cheap.


Honesty & Integrity Above All!


#9 zingo156

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Posted 20 March 2014 - 10:55 AM

The smart data for the hard drive does not look obviously bad to me, though S.M.A.R.T data is not always accurate so I recommend testing the drive with a bootable test like seatools or MHDD. If the computer seems slow to load large programs it could indicate a hard drive problem. Maybe you can specify where or how the computer seems slow. The temperature is a bit high if you have not already done so, dust the computer out with some canned air, blow through the intake and exhaust ports.

 

I also noticed that you have both integrated and discrete video cards. 

Graphics
Intel HD Graphics 3000 (Dell)
2047MB NVIDIA GeForce GT 540M (Dell)

 

I have seen the black screen occur sometimes when windows boots with one but then switches to a different one.

 

The first thing I would recommend is going into device manager and under "display adapters" check that you have both drivers installed correctly for the intel and nvidia chips non of them should say "standard vga". I would recommend going to dells website using your service tag and downloading both nvidia and intel drivers then reinstalling them.

 

The next thing you can try if both are installed and up to date is disable the intel 3000 chip(assuming you would rather use the discrete card which is much faster). In device manager under display adapters, right click on the intel 3000 and then select disable, apply and click ok. Restart and then see if it still happens. If you get no picture at all in windows after disabling, you may have to boot into safe mode and re-enable the intel graphics chip. I think on some of the newer laptops, they may use the intel chip for low level video and switch to the nvidia/ati chip when anything requiring more intense video processing is done. In some of these cases the intel chipset may be required and there may be no way to disable it.

 

If it continues, try re-enabling the intel graphics and disabling the nvidia 540.

 

One last question: do you have an external monitor plugged in?


Edited by zingo156, 20 March 2014 - 01:20 PM.

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#10 zingo156

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Posted 20 March 2014 - 11:43 AM

For smart data, I usually look at the reallocated sectors, and the spin retries. You can see a generalized list of attributes here: http://en.wikipedia.org/wiki/S.M.A.R.T.

 

To my knowledge, smart data varies by manufacturer.

 

If you would like to test your hard drive with MHDD the instructions are below:

 

Before running this test it would be a good idea to backup any data that you cannot afford to lose. This test uses the hard drive at 100%. If the drive is failing or has problems it is possible for the drive to fail suddenly especially during heavy use as this test will do. It is unlikely but still I recommend backing files up to be safe.

 

 

Here are the instructions to run the test:

 

The first step will be to burn MHDD to a disc as an image (cd preferably). MHDD Can be found here: http://hddguru.com/software/2005.10.02-MHDD/

 

After burning the disc, restart the laptop and start tapping f2 right away to get into the bios. There you should see System Configuration, expand that by clicking the + button. In that list there should be something called Sata operation. (Sata Operation may also be by itself in that first screen list)

 

Click on sata operation and take note of the current setting to the right it will probably be set to AHCI it will need to be switched back to this after MHDD is done running. Select ATA, compatibility or ide mode and then click apply. Save and exit the bios, or if apply was the only option you can use Ctrl+Alt+Delete to restart.

 

Now with the burned disc in the drive after a restart, start tapping F12 on the keyboard. This will bring up the boot options menu. Select cd/dvd/cd-rw drive and hit enter.

 

If this worked correctly and booted to mhdd you should see a screen that says Microsoft windows 98 startup menu. You can let the timer run out or just hit enter on option (2 . Start computer without SCSI support) in that menu .

 

Now you should see a screen with numbers, most of these will not have any device listed behind them but one number should for example on my dell computer number 6 has WDC WD1600BEVT-75A23T0… and at the end a number in white which is the size of the drive.

 

Since your drive is Seagate 500gb I would expect that number in white to be somewhere around 500,107,862,016 or close to. This is the correct drive, on the keyboard type the number in front of the drive (in my case it was 6) and then hit enter.

 

Now you should have a screen with MHDD> and a blinking cursor.

 

Now hit F4 on the keyboard 2 times and this will start scanning the hard drive.

 

You should be able to see the computer start scanning, each block represents one sector on the hard drive. What we are looking for will show up on the right side of the screen.

 

There is a list on the right which shows numbers:

<3

<10

<50

<150ms

Etc…

 

Anything below the <150ms is a slow sector or a problem sector. Slow sectors <500 or >500 will slow down the computer. If there are a lot of these the drive should be replaced. Even new drives have around 3-4 slow sectors so if it has no more than 10 I would say the drive is ok.

 

Also if you have any at the end that were marked as UNC this means the drive has uncorrectable errors and the hard drive should probably be replaced.

 

Basically if you have any sectors that are below <150 (green) let me know and if possible the total number of them.

 

If all of the sectors were ok and fell within the range of:

<3

<10

<50

<150ms

Then the hard drive is ok, if there are only a few (no more than 10 sectors that are slow <500 or >500) the hard drive should be ok to use.

 

NOTE: that if there are many slow sectors one after another or you start having error after error the drive is in bad shape and I recommend ending the test. To end the test hit the Esc key.

 

After you are done testing you will need to go back into the bios by restarting the computer and tapping f2. Go back to Sata Operation and change it back to the default which probably was AHCI.

 

Then restart and the computer should boot again.

 

(If you are getting a blue screen and the computer restarts go back into the bios and confirm that Sata Operation is set to what it was before changing it to ATA).


Edited by zingo156, 20 March 2014 - 11:45 AM.

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#11 Niana

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Posted 20 March 2014 - 01:58 PM

I am leaning toward the HD is failing, how old is it and just how long have you had this issue.  With the fresh reload things should have cleared up IMO the HD.  If it is 3-4 years old I would run out and get a new one and do a transfer of your files, they are quite cheap.

 

its only 2 year old, bought this laptop in 2012.



#12 zingo156

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Posted 20 March 2014 - 02:01 PM

Age is not always a good indication. I see many drives fail within a year or less. Drops, falls, bumps etc can cause early failure. Hard drives have spinning moving parts and are destined to fail eventually. Desktop drives tend to last longer because they take less abuse, they are not bumped or moved often and desktops have better heat control. Laptop drives in the retail world from what I have seen seem to last 1-3 years.


Edited by zingo156, 20 March 2014 - 02:03 PM.

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#13 Niana

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Posted 20 March 2014 - 02:05 PM



The smart data for the hard drive does not look obviously bad to me, though S.M.A.R.T data is not always accurate so I recommend testing the drive with a bootable test like seatools or MHDD. If the computer seems slow to load large programs it could indicate a hard drive problem. Maybe you can specify where or how the computer seems slow. The temperature is a bit high if you have not already done so, dust the computer out with some canned air, blow through the intake and exhaust ports.

 

I also noticed that you have both integrated and discrete video cards. 

Graphics


Intel HD Graphics 3000 (Dell)

2047MB NVIDIA GeForce GT 540M (Dell)

 

I have seen the black screen occur sometimes when windows boots with one but then switches to a different one.

 

The first thing I would recommend is going into device manager and under "display adapters" check that you have both drivers installed correctly for the intel and nvidia chips non of them should say "standard vga". I would recommend going to dells website using your service tag and downloading both nvidia and intel drivers then reinstalling them.

 

The next thing you can try if both are installed and up to date is disable the intel 3000 chip(assuming you would rather use the discrete card which is much faster). In device manager under display adapters, right click on the intel 3000 and then select disable, apply and click ok. Restart and then see if it still happens. If you get no picture at all in windows after disabling, you may have to boot into safe mode and re-enable the intel graphics chip. I think on some of the newer laptops, they may use the intel chip for low level video and switch to the nvidia/ati chip when anything requiring more intense video processing is done. In some of these cases the intel chipset may be required and there may be no way to disable it.

 

If it continues, try re-enabling the intel graphics and disabling the nvidia 540.

 

One last question: do you have an external monitor plugged in?

 

both drivers are installed correctly, and both are updated. And no, I dont have any external monitor. I have tried disabling drivers one by one it didnt work, I dont know why but I also think that this black screen has something to do with NVIDIA. And yes, I guess I made a huge mistake by cleaning registry, will not do it again.

And thanks for pointing out the heat problem, will clean it tomorrow.

 

ghvi.jpg



#14 Niana

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Posted 20 March 2014 - 02:13 PM

Age is not always a good indication. I see many drives fail within a year or less. Drops, falls, bumps etc can cause early failure. Hard drives have spinning moving parts and are destined to fail eventually. Desktop drives tend to last longer because they take less abuse, they are not bumped or moved often and desktops have better heat control. Laptop drives in the retail world from what I have seen seem to last 1-3 years.

 Thank you for posting the guide of how to test hard disk, but beofre I do that I have a question, there are options in windows to check HDD health, one you get at stratup by pressing f8 and other is in Dell's PC checkup, I ran both and and it Passed both, aint these tests enough to to tell if the HDD is healthy or not?

 

I work as a graphic designer, photoshop and other adobe softwares works perfectly fine, but when I use BitDefender safepay I get BSOD, not once, always.



#15 zingo156

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Posted 20 March 2014 - 02:18 PM

The built in dell bootable diagnostic is fairly good but not perfect (it does not show slow sectors etc only really detects bad or uncorrectable), if it passed I suspect your drive is ok

 

The BSOD may help us out in this situation. Can you please run who crashed and copy and paste the results in your next post:

 

We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.


Edited by zingo156, 20 March 2014 - 02:19 PM.

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.




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