Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue screens of death


  • Please log in to reply
13 replies to this topic

#1 micoa

micoa

  • Members
  • 54 posts
  • OFFLINE
  •  
  • Local time:09:45 PM

Posted 18 March 2014 - 05:09 AM

Hi guys,

 

i have a samsung chronos ativ 8 which has blue screened multiple times.

 

I first noticed the issue when i noticed that my WIFI stopped working and then suddenly it just crashed

with the BSOD. and from there it BSOD three times after that for no reason.

 

i am unsure of what happened as i have not recently install any new drivers apart from this keyboard.

 

i have the dump files but not sure what to do with them.

 

please help!

 

Zip to Minidumps

https://drive.google.com/file/d/0ByGDsHkRsaWCWUlPZ0syVmFBWFU/edit?usp=sharing


Edited by micoa, 18 March 2014 - 05:12 AM.


BC AdBot (Login to Remove)

 


#2 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:04:45 PM

Posted 18 March 2014 - 07:01 AM

Hi

 

Please post a "Speccy" snapshot of your system by following instructions from the below link.

 

http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

 

Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.


#3 micoa

micoa
  • Topic Starter

  • Members
  • 54 posts
  • OFFLINE
  •  
  • Local time:09:45 PM

Posted 18 March 2014 - 09:45 PM

Hi Anshad,

 

Link for speccy

http://speccy.piriform.com/results/YBPBY2JWAgZ4W78kt7MKMPD

 

MiniToolbox

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Michael (administrator) on 19-03-2014 at 13:10:03
Running from "C:\Users\Michael\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/18/2014 09:17:39 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: ff0
 
Start Time: 01cf42962df28285
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 21dbb291-ae8a-11e3-bf11-c8f733ccf4dd
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (03/18/2014 09:09:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: ZeroConfigService.exe, version: 15.8.0.0, time stamp: 0x51709701
Faulting module name: MurocApi.dll, version: 15.8.0.0, time stamp: 0x5170961c
Exception code: 0xc0000005
Fault offset: 0x0000000000026990
Faulting process id: 0x960
Faulting application start time: 0xZeroConfigService.exe0
Faulting application path: ZeroConfigService.exe1
Faulting module path: ZeroConfigService.exe2
Report Id: ZeroConfigService.exe3
Faulting package full name: ZeroConfigService.exe4
Faulting package-relative application ID: ZeroConfigService.exe5
 
Error: (03/18/2014 08:38:04 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: f88
 
Start Time: 01cf429072af14ba
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 66705a83-ae84-11e3-bf10-c8f733ccf4dd
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (03/18/2014 08:25:52 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client has failed to start
 
Error: (03/18/2014 11:26:13 AM) (Source: Application Hang) (User: )
Description: The program rads_user_kernel.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1458
 
Start Time: 01cf4244ad75b9b6
 
Termination Time: 2
 
Application Path: C:\Program Files (x86)\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe
 
Report Id: 17e87916-ae38-11e3-bf0c-c8f733ccf4dd
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (03/18/2014 10:26:01 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client has failed to start
 
Error: (03/17/2014 01:43:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: League of Legends.exe, version: 4.3.0.495, time stamp: 0x531164e2
Faulting module name: League of Legends.exe, version: 4.3.0.495, time stamp: 0x531164e2
Exception code: 0xc0000005
Fault offset: 0x005801e0
Faulting process id: 0x3e14
Faulting application start time: 0xLeague of Legends.exe0
Faulting application path: League of Legends.exe1
Faulting module path: League of Legends.exe2
Report Id: League of Legends.exe3
Faulting package full name: League of Legends.exe4
Faulting package-relative application ID: League of Legends.exe5
 
Error: (03/12/2014 09:18:42 PM) (Source: Application Hang) (User: )
Description: The program UNKNOWN version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 12bc
 
Start Time: 01cf3de098c8a6a1
 
Termination Time: 4294967295
 
Application Path: UNKNOWN
 
Report Id: dafdee4c-a9d3-11e3-bf09-c8f733ccf4dd
 
Faulting package full name: Microsoft.BingWeather_3.0.2.233_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: App
 
Error: (03/12/2014 09:18:42 PM) (Source: Application Hang) (User: )
Description: The program UNKNOWN version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 181c
 
Start Time: 01cf3de09a5f925a
 
Termination Time: 4294967295
 
Application Path: UNKNOWN
 
Report Id: dafe3c6c-a9d3-11e3-bf09-c8f733ccf4dd
 
Faulting package full name: Microsoft.BingNews_3.0.2.233_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: AppexNews
 
Error: (03/12/2014 09:18:42 PM) (Source: Application Hang) (User: )
Description: The program UNKNOWN version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: cd8
 
Start Time: 01cf3de09a5f925a
 
Termination Time: 4294967295
 
Application Path: UNKNOWN
 
Report Id: dafe155c-a9d3-11e3-bf09-c8f733ccf4dd
 
Faulting package full name: Microsoft.BingSports_3.0.2.233_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: AppexSports
 
 
System errors:
=============
Error: (03/19/2014 00:19:40 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/18/2014 09:09:57 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/18/2014 09:07:35 PM) (Source: Service Control Manager) (User: )
Description: The WebcamMax, WDM Video Capture service failed to start due to the following error: 
%%1058
 
Error: (03/18/2014 09:07:10 PM) (Source: BugCheck) (User: )
Description: 0x0000000a (0x000000000000002d, 0x0000000000000002, 0x0000000000000000, 0xfffff801dd51daba)C:\WINDOWS\MEMORY.DMP031814-32750-01
 
Error: (03/18/2014 09:06:51 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:25:45 PM on ?3/?18/?2014 was unexpected.
 
Error: (03/18/2014 08:34:27 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service hung on starting.
 
Error: (03/18/2014 08:32:06 PM) (Source: Service Control Manager) (User: )
Description: The File History Service service hung on starting.
 
Error: (03/18/2014 08:26:35 PM) (Source: Service Control Manager) (User: )
Description: The WebcamMax, WDM Video Capture service failed to start due to the following error: 
%%1058
 
Error: (03/18/2014 08:26:34 PM) (Source: BugCheck) (User: )
Description: 0x000000c5 (0x000000000000000d, 0x0000000000000002, 0x0000000000000000, 0xfffff8021b11c632)C:\WINDOWS\MEMORY.DMP031814-32140-01
 
Error: (03/18/2014 08:25:45 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:20:53 PM on ?3/?18/?2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (03/18/2014 09:17:39 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20413ff001cf42962df282854294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe21dbb291-ae8a-11e3-bf11-c8f733ccf4ddmicrosoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (03/18/2014 09:09:09 PM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe15.8.0.051709701MurocApi.dll15.8.0.05170961cc0000005000000000002699096001cf429613ce9f73C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll88d2ea22-ae89-11e3-bf11-c8f733ccf4dd
 
Error: (03/18/2014 08:38:04 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20413f8801cf429072af14ba4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe66705a83-ae84-11e3-bf10-c8f733ccf4ddmicrosoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (03/18/2014 08:25:52 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (03/18/2014 11:26:13 AM) (Source: Application Hang)(User: )
Description: rads_user_kernel.exe0.0.0.0145801cf4244ad75b9b62C:\Program Files (x86)\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe17e87916-ae38-11e3-bf0c-c8f733ccf4dd
 
Error: (03/18/2014 10:26:01 AM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (03/17/2014 01:43:58 PM) (Source: Application Error)(User: )
Description: League of Legends.exe4.3.0.495531164e2League of Legends.exe4.3.0.495531164e2c0000005005801e03e1401cf41877e2d6dc9C:\Program Files (x86)\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.13\deploy\League of Legends.exeC:\Program Files (x86)\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.13\deploy\League of Legends.exe2dab2121-ad82-11e3-bf09-c8f733ccf4dd
 
Error: (03/12/2014 09:18:42 PM) (Source: Application Hang)(User: )
Description: UNKNOWN0.0.0.012bc01cf3de098c8a6a14294967295UNKNOWNdafdee4c-a9d3-11e3-bf09-c8f733ccf4ddMicrosoft.BingWeather_3.0.2.233_x64__8wekyb3d8bbweApp
 
Error: (03/12/2014 09:18:42 PM) (Source: Application Hang)(User: )
Description: UNKNOWN0.0.0.0181c01cf3de09a5f925a4294967295UNKNOWNdafe3c6c-a9d3-11e3-bf09-c8f733ccf4ddMicrosoft.BingNews_3.0.2.233_x64__8wekyb3d8bbweAppexNews
 
Error: (03/12/2014 09:18:42 PM) (Source: Application Hang)(User: )
Description: UNKNOWN0.0.0.0cd801cf3de09a5f925a4294967295UNKNOWNdafe155c-a9d3-11e3-bf09-c8f733ccf4ddMicrosoft.BingSports_3.0.2.233_x64__8wekyb3d8bbweAppexSports
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-03-19 12:19:28.725
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-19 12:19:28.705
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-19 12:19:28.684
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-19 12:19:23.430
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-19 12:19:23.273
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-18 21:20:18.430
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-18 21:20:18.403
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-18 21:20:18.375
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-18 21:20:18.176
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-03-18 21:20:18.145
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
3DMark (Version: 1.1)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader X (10.1.8) MUI (Version: 10.1.8)
Age Of Empires II HD v2.5 [LAN Edition]
AIVIA GHOST (Version: 1.06.0000)
AMD Accelerated Video Transcoding (Version: 13.15.100.30830)
AMD Catalyst Control Center (Version: 2013.0830.1944.33589)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Wireless Display v3.0 (Version: 1.0.0.12)
AMD Wireless Display v3.0 (Version: 1.0.0.13)
Battle.net
CameraHelperMsi (Version: 13.51.815.0)
Canon MP460
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2013.0830.1944.33589)
Catalyst Control Center Localization All (Version: 2013.0830.1944.33589)
Catalyst Control Center Profiles Mobile (Version: 2013.0830.1944.33589)
CCC Help Chinese Standard (Version: 2013.0830.1943.33589)
CCC Help Chinese Traditional (Version: 2013.0830.1943.33589)
CCC Help Czech (Version: 2013.0830.1943.33589)
CCC Help Danish (Version: 2013.0830.1943.33589)
CCC Help Dutch (Version: 2013.0830.1943.33589)
CCC Help English (Version: 2013.0830.1943.33589)
CCC Help Finnish (Version: 2013.0830.1943.33589)
CCC Help French (Version: 2013.0830.1943.33589)
CCC Help German (Version: 2013.0830.1943.33589)
CCC Help Greek (Version: 2013.0830.1943.33589)
CCC Help Hungarian (Version: 2013.0830.1943.33589)
CCC Help Italian (Version: 2013.0830.1943.33589)
CCC Help Japanese (Version: 2013.0830.1943.33589)
CCC Help Korean (Version: 2013.0830.1943.33589)
CCC Help Norwegian (Version: 2013.0830.1943.33589)
CCC Help Polish (Version: 2013.0830.1943.33589)
CCC Help Portuguese (Version: 2013.0830.1943.33589)
CCC Help Russian (Version: 2013.0830.1943.33589)
CCC Help Spanish (Version: 2013.0830.1943.33589)
CCC Help Swedish (Version: 2013.0830.1943.33589)
CCC Help Thai (Version: 2013.0830.1943.33589)
CCC Help Turkish (Version: 2013.0830.1943.33589)
ccc-utility64 (Version: 2013.0830.1944.33589)
Core Temp 1.0 RC5 (Version: 1.0)
Counter-Strike: Source
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.47.1.0337)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dota 2
DragonNest
Dropbox (Version: 2.4.11)
DVD Maker version 2.0.6 (Version: 2.0.6)
Easy File Share (Version: 1.3.6)
EndNote X6 (Version: 16.0.0.6348)
E-POP (Version: 1.0.1)
erLT (Version: 1.20.138.34)
ETDWare X64 11.7.18.2_WHQL (Version: 11.7.18.2)
Evolve (Version: 1.8.3)
Fotogalerie (Version: 16.4.3503.0728)
Fraps (remove only)
Free Download Manager 3.9.3
Futuremark SystemInfo (Version: 4.17.0)
Galeria fotografii (Version: 16.4.3503.0728)
Galerie de photos (Version: 16.4.3503.0728)
Game Dev Tycoon version 1.4.5 (Version: 1.4.5)
Garry's Mod
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.22.5)
GunZ 2: The Second Duel
Hearthstone
Help Desk (Version: 1.0.96)
Imtec Imtec Battery Mark 1.1
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.1.0.36960)
Intel® Management Engine Components (Version: 9.5.15.1730)
Intel® Processor Graphics (Version: 10.18.10.3304)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.8.0.0548)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 3.1.1309.0390)
Intel® PROSet/Wireless WiFi Software Driver (Version: 15.08.0000.0249)
Intel® Rapid Storage Technology (Version: 12.8.0.1016)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® WiDi (Version: 3.5.40.0)
Intel® PROSet/Wireless Software (Version: 15.8.0)
Intel® PROSet/Wireless WiFi Software (Version: 15.08.0000.0172)
Intel® Trusted Connect Service Client (Version: 1.31.8.1)
IntelliMemory (Version: 1.0.32.0)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
League of Legends (Version: 3.0.0)
Logitech SetPoint 6.61 (Version: 6.61.15)
Logitech Webcam Software (Version: 2.80)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Motion Detection (Version: 13.51.815.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Minecraft1.6.2
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Nexon Game Manager
NVIDIA PhysX (Version: 9.12.0613)
OEM Application Profile (Version: 1.00.0004)
Pando Media Booster (Version: 2.6.0.7)
Paros 3.2.13
Phone Screen Sharing (Version: 2.0.0.21)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Podstawowe programy Windows Live (Version: 16.4.3503.0728)
PX Profile Update (Version: 1.00.1.)
Razer Synapse 2.0 (Version: 1.14.4)
Realtek Ethernet Controller Driver (Version: 8.19.726.2013)
Realtek High Definition Audio Driver (Version: 6.0.1.7055)
Realtek USB Card Reader (Version: 6.2.9200.39036)
Recovery (Version: 6.0.10.0)
Remote PC Server (Version: 1.0.4)
ResearchSoft Direct Export Helper
RollerCoaster Tycoon 2
Rosetta Stone Ltd Services (Version: 3.2.17)
Rosetta Stone TOTALe (Version: 4.1.1)
Rosetta Stone TOTALe (Version: 4.1.15.1)
Rust
S Agent (Version: 1.1.45)
Saints Row IV (Version: 1)
Samsung Story Album Viewer (Version: 1.0.0.13054_1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.27.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Settings (Version: 2.0.1)
Shark007 Standard Codecs (Version: 1.6.1)
Shutdown8 (Version: 1.0)
SideSync (Version: 2.0.0)
Skype™ 6.5 (Version: 6.5.158)
Southpark Stick of Truth (Version: 1)
SRS Premium Sound (Version: 1.00.4700)
Steam (Version: 1.0.0.0)
Strife (Version: 0.0.1)
Support Center (Version: 2.1.1201)
Support Center FAQ (Version: 1.0.11)
SW Update (Version: 2.1.21)
Team Fortress 2
Tunngle beta
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
User Guide (Version: 1.3.00)
Vegas Pro 12.0 (64-bit) (Version: 12.0.726)
VirtualCloneDrive (Version: 5.4.7.0)
Vit Registry Fix 9.5.9 (remove only)
VLC media player 2.1.3 (Version: 2.1.3)
Warcraft III: All Products
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
WinRAR 5.00 beta 6 (64-bit) (Version: 5.00.6)
Xilisoft Video Converter Ultimate (Version: 7.4.0.20120710)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 18%
Total physical RAM: 16268.87 MB
Available physical RAM: 13253.9 MB
Total Pagefile: 32652.87 MB
Available Pagefile: 29008.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:906.01 GB) (Free:404.08 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MICOA
 
Administrator            Guest                    Michael                  
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:04:45 PM

Posted 19 March 2014 - 04:47 AM

Hi

 

Please follow the below steps.

 

1. Download and save the latest version of WiFi driver from the below link.

 

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23493/eng/Wireless_16.7.0_De164.exe&lang=eng&Dwnldid=23493&ProductID=3502&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Advanced-N+6235

 

2. Disconnect WiFi and uninstall the below drivers. 

 

    Intel® PROSet/Wireless Software (Version: 15.8.0)

    Intel® PROSet/Wireless WiFi Software (Version: 15.08.0000.0172)
    Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.8.0.0548)
    Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 3.1.1309.0390)
    Intel® PROSet/Wireless WiFi Software Driver (Version: 15.08.0000.0249)

  

    AMD Wireless Display v3.0 (Version: 1.0.0.13)

 

( make sure all Intel PROSET driver/ software are uninstalled )

 

3. After rebooting the machine, install the driver downloaded earlier. 

 

If the BSOD continues, uninstall "utorrent" as a test ( it is known to crash network drivers ). Let me know your findings with next reply.



#5 micoa

micoa
  • Topic Starter

  • Members
  • 54 posts
  • OFFLINE
  •  
  • Local time:09:45 PM

Posted 19 March 2014 - 07:42 AM

Hi, i've attempted to uninstall the Intel Proset drivers but i am unable to run the new installer.

An icon appears with a WIFI symbol and rotating dots, but then it just disappears and doesn't do anything after that.

 

Not sure where to go from here

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Michael (administrator) on 19-03-2014 at 23:12:00
Running from "C:\Users\Michael\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
3DMark (Version: 1.1)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader X (10.1.8) MUI (Version: 10.1.8)
Age Of Empires II HD v2.5 [LAN Edition]
AIVIA GHOST (Version: 1.06.0000)
AMD Accelerated Video Transcoding (Version: 13.15.100.30830)
AMD Catalyst Control Center (Version: 2013.0830.1944.33589)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Wireless Display v3.0 (Version: 1.0.0.12)
AMD Wireless Display v3.0 (Version: 1.0.0.13)
Battle.net
CameraHelperMsi (Version: 13.51.815.0)
Canon MP460
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2013.0830.1944.33589)
Catalyst Control Center Localization All (Version: 2013.0830.1944.33589)
Catalyst Control Center Profiles Mobile (Version: 2013.0830.1944.33589)
CCC Help Chinese Standard (Version: 2013.0830.1943.33589)
CCC Help Chinese Traditional (Version: 2013.0830.1943.33589)
CCC Help Czech (Version: 2013.0830.1943.33589)
CCC Help Danish (Version: 2013.0830.1943.33589)
CCC Help Dutch (Version: 2013.0830.1943.33589)
CCC Help English (Version: 2013.0830.1943.33589)
CCC Help Finnish (Version: 2013.0830.1943.33589)
CCC Help French (Version: 2013.0830.1943.33589)
CCC Help German (Version: 2013.0830.1943.33589)
CCC Help Greek (Version: 2013.0830.1943.33589)
CCC Help Hungarian (Version: 2013.0830.1943.33589)
CCC Help Italian (Version: 2013.0830.1943.33589)
CCC Help Japanese (Version: 2013.0830.1943.33589)
CCC Help Korean (Version: 2013.0830.1943.33589)
CCC Help Norwegian (Version: 2013.0830.1943.33589)
CCC Help Polish (Version: 2013.0830.1943.33589)
CCC Help Portuguese (Version: 2013.0830.1943.33589)
CCC Help Russian (Version: 2013.0830.1943.33589)
CCC Help Spanish (Version: 2013.0830.1943.33589)
CCC Help Swedish (Version: 2013.0830.1943.33589)
CCC Help Thai (Version: 2013.0830.1943.33589)
CCC Help Turkish (Version: 2013.0830.1943.33589)
ccc-utility64 (Version: 2013.0830.1944.33589)
Core Temp 1.0 RC5 (Version: 1.0)
Counter-Strike: Source
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.47.1.0337)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dota 2
DragonNest
Dropbox (Version: 2.4.11)
DVD Maker version 2.0.6 (Version: 2.0.6)
Easy File Share (Version: 1.3.6)
EndNote X6 (Version: 16.0.0.6348)
E-POP (Version: 1.0.1)
erLT (Version: 1.20.138.34)
ETDWare X64 11.7.18.2_WHQL (Version: 11.7.18.2)
Evolve (Version: 1.8.3)
Fotogalerie (Version: 16.4.3503.0728)
Fraps (remove only)
Free Download Manager 3.9.3
Futuremark SystemInfo (Version: 4.17.0)
Galeria fotografii (Version: 16.4.3503.0728)
Galerie de photos (Version: 16.4.3503.0728)
Game Dev Tycoon version 1.4.5 (Version: 1.4.5)
Garry's Mod
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.22.5)
GunZ 2: The Second Duel
Hearthstone
Help Desk (Version: 1.0.96)
Imtec Imtec Battery Mark 1.1
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.1.0.36960)
Intel® Management Engine Components (Version: 9.5.15.1730)
Intel® Processor Graphics (Version: 10.18.10.3304)
Intel® Rapid Storage Technology (Version: 12.8.0.1016)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® WiDi (Version: 3.5.40.0)
Intel® Trusted Connect Service Client (Version: 1.31.8.1)
IntelliMemory (Version: 1.0.32.0)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
League of Legends (Version: 3.0.0)
Logitech SetPoint 6.61 (Version: 6.61.15)
Logitech Webcam Software (Version: 2.80)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Motion Detection (Version: 13.51.815.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Minecraft1.6.2
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Nexon Game Manager
NVIDIA PhysX (Version: 9.12.0613)
OEM Application Profile (Version: 1.00.0004)
Pando Media Booster (Version: 2.6.0.7)
Paros 3.2.13
Phone Screen Sharing (Version: 2.0.0.21)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Podstawowe programy Windows Live (Version: 16.4.3503.0728)
PX Profile Update (Version: 1.00.1.)
Razer Synapse 2.0 (Version: 1.14.4)
Realtek Ethernet Controller Driver (Version: 8.19.726.2013)
Realtek High Definition Audio Driver (Version: 6.0.1.7055)
Realtek USB Card Reader (Version: 6.2.9200.39036)
Recovery (Version: 6.0.10.0)
Remote PC Server (Version: 1.0.4)
ResearchSoft Direct Export Helper
RollerCoaster Tycoon 2
Rosetta Stone Ltd Services (Version: 3.2.17)
Rosetta Stone TOTALe (Version: 4.1.1)
Rosetta Stone TOTALe (Version: 4.1.15.1)
Rust
S Agent (Version: 1.1.45)
Saints Row IV (Version: 1)
Samsung Story Album Viewer (Version: 1.0.0.13054_1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.27.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Settings (Version: 2.0.1)
Shark007 Standard Codecs (Version: 1.6.1)
Shutdown8 (Version: 1.0)
SideSync (Version: 2.0.0)
Skype™ 6.5 (Version: 6.5.158)
Southpark Stick of Truth (Version: 1)
Speccy (Version: 1.25)
SRS Premium Sound (Version: 1.00.4700)
Steam (Version: 1.0.0.0)
Strife (Version: 0.0.1)
Support Center (Version: 2.1.1201)
Support Center FAQ (Version: 1.0.11)
SW Update (Version: 2.1.21)
Team Fortress 2
Tunngle beta
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
User Guide (Version: 1.3.00)
Vegas Pro 12.0 (64-bit) (Version: 12.0.726)
VirtualCloneDrive (Version: 5.4.7.0)
Vit Registry Fix 9.5.9 (remove only)
VLC media player 2.1.3 (Version: 2.1.3)
Warcraft III: All Products
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
WinRAR 5.00 beta 6 (64-bit) (Version: 5.00.6)
Xilisoft Video Converter Ultimate (Version: 7.4.0.20120710)
 
**** End of log ****


#6 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:04:45 PM

Posted 19 March 2014 - 08:28 AM

 

 

An icon appears with a WIFI symbol and rotating dots, but then it just disappears and doesn't do anything after that.

 

Since your WiFi adapter came with BT embedded, please try the below driver.

 

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23449/eng/BT_3.1.1311_e164.exe&lang=eng&Dwnldid=23449&ProductID=3502&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Advanced-N+6235

 

If it is also not installing, connect your system to internet via Ethernet port and use Samsung SW Update tool to auto download the driver. If software update tool doesn't came pre-installed with your machine, please download it from the below link.

 

http://www.samsung.com/au/support/model/NP870Z5E-X01AU-downloads



#7 micoa

micoa
  • Topic Starter

  • Members
  • 54 posts
  • OFFLINE
  •  
  • Local time:09:45 PM

Posted 20 March 2014 - 08:50 AM

I installed the driver however it did not install the wireless driver?

 

Also i checked on SW update and it says the WIFI driver is already installed.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Michael (administrator) on 21-03-2014 at 00:20:13
Running from "C:\Users\Michael\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
3DMark (Version: 1.1)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader X (10.1.8) MUI (Version: 10.1.8)
Age Of Empires II HD v2.5 [LAN Edition]
AIVIA GHOST (Version: 1.06.0000)
AMD Accelerated Video Transcoding (Version: 13.15.100.30830)
AMD Catalyst Control Center (Version: 2013.0830.1944.33589)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Wireless Display v3.0 (Version: 1.0.0.12)
AMD Wireless Display v3.0 (Version: 1.0.0.13)
Battle.net
CameraHelperMsi (Version: 13.51.815.0)
Canon MP460
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2013.0830.1944.33589)
Catalyst Control Center Localization All (Version: 2013.0830.1944.33589)
Catalyst Control Center Profiles Mobile (Version: 2013.0830.1944.33589)
CCC Help Chinese Standard (Version: 2013.0830.1943.33589)
CCC Help Chinese Traditional (Version: 2013.0830.1943.33589)
CCC Help Czech (Version: 2013.0830.1943.33589)
CCC Help Danish (Version: 2013.0830.1943.33589)
CCC Help Dutch (Version: 2013.0830.1943.33589)
CCC Help English (Version: 2013.0830.1943.33589)
CCC Help Finnish (Version: 2013.0830.1943.33589)
CCC Help French (Version: 2013.0830.1943.33589)
CCC Help German (Version: 2013.0830.1943.33589)
CCC Help Greek (Version: 2013.0830.1943.33589)
CCC Help Hungarian (Version: 2013.0830.1943.33589)
CCC Help Italian (Version: 2013.0830.1943.33589)
CCC Help Japanese (Version: 2013.0830.1943.33589)
CCC Help Korean (Version: 2013.0830.1943.33589)
CCC Help Norwegian (Version: 2013.0830.1943.33589)
CCC Help Polish (Version: 2013.0830.1943.33589)
CCC Help Portuguese (Version: 2013.0830.1943.33589)
CCC Help Russian (Version: 2013.0830.1943.33589)
CCC Help Spanish (Version: 2013.0830.1943.33589)
CCC Help Swedish (Version: 2013.0830.1943.33589)
CCC Help Thai (Version: 2013.0830.1943.33589)
CCC Help Turkish (Version: 2013.0830.1943.33589)
ccc-utility64 (Version: 2013.0830.1944.33589)
Core Temp 1.0 RC5 (Version: 1.0)
Counter-Strike: Source
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.47.1.0337)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dota 2
DragonNest
Dropbox (Version: 2.4.11)
DVD Maker version 2.0.6 (Version: 2.0.6)
Easy File Share (Version: 1.3.6)
EndNote X6 (Version: 16.0.0.6348)
E-POP (Version: 1.0.1)
erLT (Version: 1.20.138.34)
ETDWare X64 11.7.18.2_WHQL (Version: 11.7.18.2)
Evolve (Version: 1.8.3)
Fotogalerie (Version: 16.4.3503.0728)
Fraps (remove only)
Free Download Manager 3.9.3
Futuremark SystemInfo (Version: 4.17.0)
Galeria fotografii (Version: 16.4.3503.0728)
Galerie de photos (Version: 16.4.3503.0728)
Game Dev Tycoon version 1.4.5 (Version: 1.4.5)
Garry's Mod
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.22.5)
GunZ 2: The Second Duel
Hearthstone
Help Desk (Version: 1.0.96)
Imtec Imtec Battery Mark 1.1
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.1.0.36960)
Intel® Management Engine Components (Version: 9.5.15.1730)
Intel® Processor Graphics (Version: 10.18.10.3304)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1342.2) (Version: 3.1.1311.0402)
Intel® Rapid Storage Technology (Version: 12.8.0.1016)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® WiDi (Version: 3.5.40.0)
Intel® Trusted Connect Service Client (Version: 1.31.8.1)
IntelliMemory (Version: 1.0.32.0)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
League of Legends (Version: 3.0.0)
Logitech SetPoint 6.61 (Version: 6.61.15)
Logitech Webcam Software (Version: 2.80)
LWS Facebook (Version: 13.50.854.0)
LWS Gallery (Version: 13.51.827.0)
LWS Help_main (Version: 13.51.828.0)
LWS Launcher (Version: 13.51.828.0)
LWS Motion Detection (Version: 13.51.815.0)
LWS Pictures And Video (Version: 13.51.815.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Webcam Software (Version: 13.51.815.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Minecraft1.6.2
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT Redists (Version: 1.0)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Nexon Game Manager
NVIDIA PhysX (Version: 9.12.0613)
OEM Application Profile (Version: 1.00.0004)
Pando Media Booster (Version: 2.6.0.7)
Paros 3.2.13
Phone Screen Sharing (Version: 2.0.0.21)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Podstawowe programy Windows Live (Version: 16.4.3503.0728)
PX Profile Update (Version: 1.00.1.)
Razer Synapse 2.0 (Version: 1.14.4)
Realtek Ethernet Controller Driver (Version: 8.19.726.2013)
Realtek High Definition Audio Driver (Version: 6.0.1.7055)
Realtek USB Card Reader (Version: 6.2.9200.39036)
Recovery (Version: 6.0.10.0)
Remote PC Server (Version: 1.0.4)
ResearchSoft Direct Export Helper
RollerCoaster Tycoon 2
Rosetta Stone Ltd Services (Version: 3.2.17)
Rosetta Stone TOTALe (Version: 4.1.1)
Rosetta Stone TOTALe (Version: 4.1.15.1)
Rust
S Agent (Version: 1.1.45)
Saints Row IV (Version: 1)
Samsung Story Album Viewer (Version: 1.0.0.13054_1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.27.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Settings (Version: 2.0.1)
Shark007 Standard Codecs (Version: 1.6.1)
Shutdown8 (Version: 1.0)
SideSync (Version: 2.0.0)
Skype™ 6.5 (Version: 6.5.158)
Southpark Stick of Truth (Version: 1)
Speccy (Version: 1.25)
SRS Premium Sound (Version: 1.00.4700)
Steam (Version: 1.0.0.0)
Strife (Version: 0.0.1)
Support Center (Version: 2.1.1201)
Support Center FAQ (Version: 1.0.11)
SW Update (Version: 2.1.21)
Team Fortress 2
Tunngle beta
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
User Guide (Version: 1.3.00)
Vegas Pro 12.0 (64-bit) (Version: 12.0.726)
VirtualCloneDrive (Version: 5.4.7.0)
Vit Registry Fix 9.5.9 (remove only)
VLC media player 2.1.3 (Version: 2.1.3)
Warcraft III: All Products
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
WinRAR 5.00 beta 6 (64-bit) (Version: 5.00.6)
Xilisoft Video Converter Ultimate (Version: 7.4.0.20120710)
 
**** End of log ****


#8 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:04:45 PM

Posted 20 March 2014 - 12:19 PM

Hi

 

That is pretty weird. Intel WiFi driver installation is usually straight forward and the driver from my first post is supposed to install the driver without issues. I also checked in the Samsung support site but strangely there is not a single driver for your model is listed. 

 

Please run web based Intel driver update tool and install any driver it offers. http://www.intel.com/p/en_US/support/detect/wireless

 

If that is also not helpful, please generate a "System Information Report" by following the below instructions.

 

1.    Please press Windows Key + R to open the Run Menu

2.    Type msinfo32 and click OK

3.    While viewing the System Summary node go to File then Save (Please do not use Export)

4.    Save your MSINFO32 report as msinfo on your desktop for easy access (you may delete the file once you have attached it )

 

You can use 7-zip to compress and reduce the size before attaching. The Msinfo report will have necessary information to identify the correct driver. 

 

Btw, "Minitoolbox"result is not necessary.


Edited by Anshad Edavana, 20 March 2014 - 12:22 PM.


#9 micoa

micoa
  • Topic Starter

  • Members
  • 54 posts
  • OFFLINE
  •  
  • Local time:09:45 PM

Posted 20 March 2014 - 06:00 PM

Hi,

 

i've attempted to install the update from the intel wireless page

 

Also i've attached the system report as requested.

 

cheers

Attached Files



#10 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:04:45 PM

Posted 21 March 2014 - 01:45 AM

Hi

 

According to the system information report, Wireless adapter driver is already installed and it is working fine ( see the attachment ). So you should be able to use WiFi now without issues. Can you please confirm ?.

 

 

 

 

Attached Files

  • Attached File  WiFi.PNG   12.72KB   0 downloads


#11 micoa

micoa
  • Topic Starter

  • Members
  • 54 posts
  • OFFLINE
  •  
  • Local time:09:45 PM

Posted 24 March 2014 - 09:10 AM

Hi,

 

Thank you for your assistance,

The wifi is working accordingly, however i've noticed that it drops out from 300mbps to 120 the periodically drops to <100mbps which renders it useless, the modem is behind a single wall (plaster) and therefore doesn't work after that I.E no internet access repeatedly until i move closer to the modem..

 

the modem is a billion 7800N

 

should i start a different thread?



#12 Anshad Edavana

Anshad Edavana

  • Members
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:04:45 PM

Posted 24 March 2014 - 11:11 AM

Hi

 

Please try these suggestion - http://ribbalicious.com/2013/03/04/fix-windows-8-laptop-dropping-wifi-connection-constantly/



#13 bmsbugs

bmsbugs

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:15 AM

Posted 25 March 2014 - 07:40 AM

BSOD-xperts:

I've suddenly been afflicted with BSOD's on my Lenovo Y510P (Intel i7, 16G RAM) running Win 8.1 (upgraded from 8.0). Everything was fine until about 2 weeks ago and then I started experiencing multiple BSOD's to the point that I had to boot in SafeMode. After doing some research, it looked like the issues were related to video (NVIDIA GeForce GT 750M) and wireless/bluetooth drivers. I upgraded all of those and everything was fine for a week until this morning when I got another BSOD. After looking for the bug check that it reported, I stumbled on this forum and saw some excellent responses so I thought I'd give it a whirl. I downloaded BlueScreenView (as suggested in an older post) and ran that and I've attached the output. Would someone be so kind as to give it a look and let me know your thoughts? I'm happy to download/run other diag tools as well. Thanks!

Attached Files


Edited by bmsbugs, 25 March 2014 - 09:00 AM.


#14 micoa

micoa
  • Topic Starter

  • Members
  • 54 posts
  • OFFLINE
  •  
  • Local time:09:45 PM

Posted 28 March 2014 - 07:12 PM

hi, i have tried the sugestion and it seemed to have worked for now. i will continue testing. thank you very much for the support!






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users