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Registry assistance needed


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#1 mailr0425

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Posted 17 March 2014 - 06:24 PM

All-
 
I have a user here in the office that has an issue with Acrobat not saving PDF's. I tried repairing it to fix the issue but I was given a registry error. I thought this was strange so I went ahead and tried a clean uninstall/reinstall. During the uninstall I got the same error. This is the error here and the fix looks pretty straight forward except for the fact that the key was located in a different parent key entirely and I can't change the permissions of the key to fix the issue.
 
Anyone want to help me tackle this one?
 
Thanks in advance! :clapping:


D'oh! Guess the link helps: http://helpx.adobe.com/acrobat/kb/error-1402-error-1406-acrobat.html



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#2 JohnC_21

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Posted 17 March 2014 - 07:04 PM

Type regedit in the search box and instead of just double-clicking it, right click it and select Run as Adminstrator. Does that work?



#3 mailr0425

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Posted 17 March 2014 - 07:07 PM

Nope, same issue. I'm running as the local admin and I have UAC turned off.



#4 JohnC_21

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Posted 17 March 2014 - 07:12 PM

The only thing I can think of is to activate the Hidden Administrator (Super User) account and see if you can edit the registry from that account. In a cmd prompt as administrator type:

 

 net user administrator /active:yes

 

Reboot and see if you can edit the registry in that account.



#5 mailr0425

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Posted 17 March 2014 - 07:27 PM

That didn't do it either, unfortunately.



#6 JohnC_21

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Posted 17 March 2014 - 07:51 PM

That is strange.

 

Does it work if you take ownership of the key?

 

http://www.howtogeek.com/77878/take-ownership-of-or-assign-full-permission-for-a-registry-key-in-windows-7/



#7 mailr0425

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Posted 18 March 2014 - 12:27 PM

That article helped, looks like the issue is starting to resolve itself now.

 

Thank you!






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