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My Desktop Files Just Randomly DISAPPEARED, HELP


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#1 MoRTiZz3

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Posted 16 March 2014 - 09:03 PM

 I was installing this video editor that I downloaded from Piratebay and it seemed fine at first but when I put the Crack in the installer files thats when the main problem happened. (Continue to read below)
 
Unfortunately all of a sudden, the majority of my files DISAPPEARED in my desktop and they are not in the Recycle Bin nor are they visible, but when I searched those files, they are in the RECENT Folder as Shortcuts, can you help me find a way to fix this and recover my files? 
 
I heard that it was either a corrupted user profile that did this or that the explorer.exe became corrupted as well, please reply if you're familiar with this problem
 
PS: I've already did (Right click/View/Show Desktop Icons) and it still didn't show it because that option had always been checked.
I heard this was either related to a corrupted user profile problem or something related to corrupted explorer.exe so I made another user profile, transfered all of the "files" from the User folder to my new profile and it still didn't recover my files..
 
I also tried the Folder Options/Show Hidden Files and Folders yet it still didn't show up
 
I typed in RUN Explorer.exe and it just showed up the Documents Folder and that was it, it only had files that were preinstalled there. I tried almost most methods from fixing registry errors and virus scans to software recovery programs and none of them worked.
 
Please look at my picture attachments for more info. (NO VIRUS)
The First 2 are my pictures of what happened to it, while the last 3 are logs that my AV scanner did
 
UPDATE: I system restored my computer it was able to return at least 1/4 of the files that were in my desktop but I would appreciate being able to know the solution on this Has anyone been in this situation or possibly know the root/solution for this?
 
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel® Pentium® Dual CPU T2370 @ 1.73GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Mobile Intel® 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 140647 MB, Free - 52293 MB; D: Total - 11978 MB, Free - 2016 MB;
Motherboard: Quanta, 30CC
Antivirus: avast! Antivirus, Updated and Enabled

Edited by hamluis, 17 March 2014 - 05:55 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 JohnnyJammer

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Posted 17 March 2014 - 12:09 AM

Sorry but no one is going to help you when you openly admit to using a "Cracked" bit of software loaded witha  trojan and then ask for help here!

Next........


Edited by JohnnyJammer, 17 March 2014 - 12:10 AM.


#3 NickAu

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Posted 17 March 2014 - 12:13 AM


 

I was installing this video editor that I downloaded from Piratebay and it seemed fine at first but when I put the Crack in the installer files thats when the main problem happened. (Continue to read below)

No need to read anything else.

 

I think you need to go here and seek help.

 

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

 

There is no safe way to use torrents and any files you get are most likley dirty, Using cracks to bypass activation is theft.


Edited by NickAu1, 17 March 2014 - 12:22 AM.


#4 hamluis

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Posted 17 March 2014 - 05:56 AM

 


 

I was installing this video editor that I downloaded from Piratebay and it seemed fine at first but when I put the Crack in the installer files thats when the main problem happened. (Continue to read below)

No need to read anything else.

 

I think you need to go here and seek help.

 

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

 

There is no safe way to use torrents and any files you get are most likley dirty, Using cracks to bypass activation is theft.

 

 

Topic moved to AII.

 

Louis



#5 MoRTiZz3

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Posted 17 March 2014 - 07:47 AM

First of all, I wish to thank you Hamluis for moving me to the right thread topic and NickAu1 for directing me where to go

 

Second, the reason why I told you that it was Cracked is because I want to be as honest as possible and be able to receive help as well from the community members and any honest input would be appreciated

 

But the whole point is, I uninstalled the video editor software and removed any files associated with it as well too, and now just facing the Fact that the majority of files Disappeared in my Desktop and there's no way that could just happen randomly

 

I did a whole system and AV scan and yet no problems at all

 

Any questions and input here just Feel free to ask, I'm willing to spill everything that happened because I'm not familiar in this side of restoration



#6 boopme

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Posted 17 March 2014 - 12:37 PM

Hi Mort.... Lets look at a few logs.


Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 MoRTiZz3

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Posted 17 March 2014 - 07:09 PM

Hello boopme, I want to thank you for helping me out and giving me the proper softwares so we can diagnose this
 
These are the links that show the Logs from the softwares
 
I didn't remove the Quarantined files in the ESET because I just followed EXACTLY what you told me, Should I rescan and remove them?
 
PS: This problem happened in March 2 and it's been 16 days now and hopefully the files that are deleted in this process wouldn't tamper with the Registry files or anything that's connected with Recovering the files

Edited by MoRTiZz3, 18 March 2014 - 04:45 AM.


#8 boopme

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Posted 17 March 2014 - 07:28 PM

OPen Control Panel and uninstall these

Adobe Reader 8.1.0 (Version: 8.1.0)
Java™ 6 Update 2 (Version: 1.6.0.20)
Java™ 6 Update 30 (Version: 6.0.300)

REBOOT


You are infracted by downloading cracked items. We cannot keep the machine clean as long as they are installed. That's why they gave it free. So they can install hidden malware to steal your personal info. A popular utorrent practice.

Remove all ESET found, none of it is good.

Some of these infections are in your registry so they will be removed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 MoRTiZz3

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Posted 18 March 2014 - 12:46 PM

Okay I've uninstalled all 3 of them and I've rebooted it, and also including deleting the ESET bad files.

 

Now what would be next?



#10 boopme

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Posted 18 March 2014 - 01:09 PM

Ok,,, so thngs are good now?

Install Adobe Reader XI, untick any options for other things like toolbars etc..
 
You should remove any cracks or pirated apps as they will only reinfect you soon.
 
If all's good now we can mop up ...
 
Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can re-infect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state. The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup
  • to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically. Vista and Windows 7 users can refer to these links:
  • Create a New Restore Point in Vista
  • Create a New Restore Point in Windows 7 (alternate method)
  • Disk Cleanup in Vista
  • Disk Cleanup in Windows 7
  • ◾Reboot and see how it is.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 MoRTiZz3

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Posted 18 March 2014 - 01:26 PM

To be honest, it still hasn't recovered the files that were deleted in my Desktop

 

Everything is working well, I'll tell you that, even in the begining, but it didn't appear where my files are suppose to be 

 

I would like to Teamviewer this or anyway we can so that you can understand more the root of this and you can see what inside my desktop would be

 

Also this are only most of the files that disappeared, but that's where I searched, right there in that folder.. And their physical files, folders and documents.. Disappearedhttps://www.dropbox.com/s/2kpb2ycm2nexloi/users%20app%20data.png



#12 boopme

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Posted 18 March 2014 - 01:59 PM

sorry wrong place.. similar issue.

We need to get the deeper look.



Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.

Include this link back to here.

http://www.bleepingcomputer.com/forums/t/527747/my-desktop-files-just-randomly-disappeared-help/#entry3318541

Let me know if all went well.

Edited by boopme, 18 March 2014 - 02:01 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 MoRTiZz3

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Posted 18 March 2014 - 02:32 PM

Done I've made the new post now 

 

http://www.bleepingcomputer.com/forums/t/527946/my-desktop-files-just-disappeared-help-did-all-possible-solutions/?p=3318595


Edited by MoRTiZz3, 18 March 2014 - 02:33 PM.


#14 boopme

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Posted 18 March 2014 - 07:19 PM

Thank you!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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