Hi All, I'm new, first post. My Dell Optiplex 780, unmodified, Windows XP professional, SP3, started operating slowly so I ran three cleaners: Combofix, JRT and AdwCleaner. Combofix found the ZeroAccess rootkit trojan (or whatever it was) and seems to have successfully removed it. Then I also found and ran Symantac's ZeroAccess removal tool to be sure and it didn't find anything so I was happy. But now I have two problems. I know I'm only suppose to post one problem per post but they both started after running these cleaners so I think I should mention them both.
1. The banking site Chase Online can't remember my computer. Primarily I use Firefox. Each time I try to login I have to call for a special security code. It use to remember my computer so this is new. I called them and went through the process of making sure my cookies were enables for Chase and they are, so there is some other thing that has gotten wiped out that Chase needs. Other banking sites I use are fine, it's only a problem with Chase.
2. Now my computer is super, super slow to show the "turn off, restart, standby" menu when I click "start" then "turn off computer." It used to be instant but now it can take 2-3 minutes. If I don't wait and click "standby" then it goes into a frozen mode where I can only get going again by doing a hard reboot.
I'm mainly a computer user but I can follow directions if they're explicit. So if you can help and need more info please be sure to tell me exactly what to do and how to do it.
Edited by hamluis, 15 March 2014 - 12:52 PM.
Moved from XP to AV/AM Software - Hamluis.