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Chase Online won't recognize my computer after running Combofix, JRT and AdwClea


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#1 ValleA

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Posted 15 March 2014 - 12:44 PM

Hi All,  I'm new, first post.  My Dell Optiplex 780, unmodified, Windows XP professional, SP3, started operating slowly so I ran three cleaners: Combofix, JRT and AdwCleaner.  Combofix found the ZeroAccess rootkit trojan (or whatever it was) and seems to have successfully removed it.  Then I also found and ran Symantac's ZeroAccess removal tool to be sure and it didn't find anything so I was happy.  But now I have two problems.  I know I'm only suppose to post one problem per post but they both started after running these cleaners so I think I should mention them both.

 

1.   The banking site Chase Online can't remember my computer.  Primarily I use Firefox.  Each time I try to login I have to call for a special security code.  It use to remember my computer so this is new.  I called them and went through the process of making sure my cookies were enables for Chase and they are, so there is some other thing that has gotten wiped out that Chase needs.  Other banking sites I use are fine, it's only a problem with Chase.

 

2.  Now my computer is super, super slow to show the "turn off, restart, standby" menu when I click "start" then "turn off computer."  It used to be instant but now it can take 2-3 minutes.  If I don't wait and click "standby" then it goes into a frozen mode where I can only get going again by doing a hard reboot.

 

I'm mainly a computer user :) but I can follow directions if they're explicit.  So if you can help and need more info please be sure to tell me exactly what to do and how to do it.

 

Thanks!!!!

Valle


Edited by hamluis, 15 March 2014 - 12:52 PM.
Moved from XP to AV/AM Software - Hamluis.


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#2 dls62

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Posted 15 March 2014 - 01:09 PM

Hi,

 

Can you please copy and paste the content of the ComboFix, Adwcleaner and JRT logs into a post so that we can see what has been done.



#3 ValleA

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Posted 15 March 2014 - 01:22 PM

Okay, here is JRT:  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Microsoft Windows XP x86
Ran by Valle on Mon 03/10/2014 at 22:40:28.70
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services

Successfully stopped: [Service] application updater
Successfully deleted: [Service] application updater



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\searchsettings
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\dnu.exe
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\conduit
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\pricegong
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\zugo
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\search settings
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\application updater
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\freeze.com
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\conduit.engine
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\dnupdate
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\dnupdater.downloaduibrowser
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\dnupdater.downloaduibrowser.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\dnupdater.downloadupdcontroller
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\dnupdater.downloadupdcontroller.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Toolbar.CT3059010
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0388404D-6072-4CEB-B521-8F090FEAEE57}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}



~~~ Files

Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npdnu.dll"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npdnu.xpt"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npdnupdater2.dll"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npdnupdater2.xpt"
Successfully deleted: [File] "C:\WINDOWS\system32\conduitengine.tmp"
Successfully deleted: [File] "C:\end"



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\ammyy"
Failed to delete: [Folder] "C:\Documents and Settings\All Users\application data\boost_interprocess"
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\w3i"
Successfully deleted: [Folder] "C:\Documents and Settings\Valle\Application Data\pricegong"
Successfully deleted: [Folder] "C:\Documents and Settings\Valle\Application Data\search settings"
Successfully deleted: [Folder] "C:\Documents and Settings\Valle\Local Settings\Application Data\conduit"
Successfully deleted: [Folder] "C:\Documents and Settings\Valle\Local Settings\Application Data\conduitengine"
Successfully deleted: [Folder] "C:\Program Files\application updater"
Successfully deleted: [Folder] "C:\Program Files\conduit"
Successfully deleted: [Folder] "C:\Program Files\coupons"
Successfully deleted: [Folder] "C:\Program Files\free offers from freeze.com"
Successfully deleted: [Folder] "C:\Program Files\vuze remote toolbar"
Successfully deleted: [Folder] "C:\Program Files\w3i"
Successfully deleted: [Folder] "C:\Program Files\Common Files\software update utility"
Failed to delete: [Folder] "C:\Program Files\Common Files\spigot"
Successfully deleted: [Folder] "C:\WINDOWS\system32\ai_recyclebin"



~~~ FireFox

Successfully deleted: [File] C:\Documents and Settings\Valle\Application Data\mozilla\firefox\profiles\jjtlka86.default\searchplugins\yahoo-zugo.xml





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 03/10/2014 at 22:45:00.84
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I can't find anything meaningful for Combofix!  I had to run it twice because it hung up and it said earlier to run it again if things don't seem right, so i did, but now I don't see anything meaningful in the text file: 

ComboFix 14-03-10.01 - Valle 03/10/2014  23:53:16.2.2 - x86
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3292.2573 [GMT -7:00]
Running from: C:\Documents and Settings\Valle\My Documents\Downloads\ComboFix.exe
AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
 

 

I can't find anything at all for AdwCleaner when i search for "AdwCleaner", if I should search for something else please tell me.



#4 quietman7

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Posted 15 March 2014 - 02:12 PM

Combofix found the ZeroAccess rootkit trojan (or whatever it was) and seems to have successfully removed it.

Whether it was successfully removed or not should be determined by a trained expert...just because you did not see anything meaningful does not mean there isn't anything to be concerned about. ZEROACCESS rootkit is a serious malware infection and removing it completely involves more than just running ComboFix.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. Since you already ran Combofix, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed. A log should have been created and saved to the root directory, usually C:\ComboFix.txt. Include the ComboFix log in your new topic along with the DDS logs. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#5 ValleA

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Posted 15 March 2014 - 07:28 PM

Thank you for the information regarding ZeroAccess.  I will do as you say to generate logs for that for the experts to examine.  However please do NOT close this thread because I still want to restore my Chase access!  Losing my Chase access was caused by the "cleaners" deleting or changing something Chase needs to recognize my computer so I am still looking for help to solve that problem.  I suspect I have had ZeroAccess for quite some time and it did not manifest itself this way, only when i ran the three cleaning programs were things cleared out that the computer needs to standby correctly and to access Chase. 

 

Can somebody please help with this?



#6 noknojon

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Posted 15 March 2014 - 07:52 PM

If you lost the AdwCleaner logs =>

A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Combofix causes problems that need Expert help only.

We are not able to help with a Combofix log in this forum area.

 

This is only for the linked area above from quietman7



#7 noknojon

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Posted 15 March 2014 - 07:57 PM

Now that your logs are posted here, please allow the Experts to deal with your problem.

 

Do not run other programs that may hide or alter your settings

http://www.bleepingcomputer.com/forums/t/527644/ran-combofix-found-zeroaccess-logs-attached/?view=getnewpost



#8 quietman7

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Posted 15 March 2014 - 08:30 PM

This means you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

This is why we close topics while getting assistance in the Virus, Trojan, Spyware, and Malware Removal Logs forum.

Once your system is fully cleaned you may PM a Moderator to reopen this topic or just start a new one in regard to the specific issue with Chase Online.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.
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