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Need Assistance, Please


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#1 SWherry

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Posted 15 March 2014 - 11:02 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/522347/windows-explorer-keeps-crashing-and-restarting/ - Hamluis.

 

Hello. I am currently attempting to resolve this problem using the method advised by dc3 found here: http://www.bleepingcomputer.com/forums/t/511625/explorer-keeps-crashing-and-restarting/

 

On my first attempt the imgburn verification process experienced multiple failures, so I aborted and have started from scratch with a new DVD. The second attempt to burn a Windows 7 Repair installation disk ​worked.

 

at step 6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on Next

 

I then got an error popup saying the repair OS version was not compatible with the version on my hard drive.

 

My OS is Windows 7 Home Premium 6.1.7601

 

 

Which is the correct version to use?


Edited by hamluis, 15 March 2014 - 12:03 PM.
PM sent new OP - Hamluis.


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#2 SWherry

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Posted 15 March 2014 - 12:10 PM

Hello and thank you for the quick response. I am currently attempting to burn a new image repair CD on another computer. Here is some background detail on the problem.

 

Dell Inspiron 15 (N5010)

Windows 7 Home Premium 6.1.7601

 

About every two minutes a  message stating that Windows Explorer has stopped working pops up, Windows Explorer then restarts. Attempting to open the Action Center, various log files and other trouble shooting tools will initiate an instant Windows Explorer crash pop up which prevents them from opening. The problem persists in Safe Mode. A full Scan with Microsoft Security Essentials with latest definitions finds no problems. Malwarebytes fails to run.  Running the command Sfc /scannow finds corrupted files that can not be repaired. Attempting to do a repair from a Windows 7 Repair installation disk results in an error popup saying the repair OS version was not compatible with the version on my hard drive.

Any assistance you can provide would be appreciated.

Edited by SWherry, 15 March 2014 - 02:06 PM.


#3 hamluis

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Posted 15 March 2014 - 02:11 PM

:oopsign: , sorry, I didn't really read your questions...but now I see that I can answer a couple.

 

To see what version of Windows you have, see 32-bit or 64-bit version of Windows - http://windows.microsoft.com/en-US/windows7/find-out-32-or-64-bit /

 

The x86 version of anything is 32-bit...the x64 version is 64-bit Windows.

 

Apologies, again...I got caught up in all the basketball tournament games being played these days.

 

Louis


Edited by hamluis, 15 March 2014 - 05:30 PM.


#4 SWherry

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Posted 15 March 2014 - 02:34 PM

Hello. 

64 bit



#5 hamluis

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Posted 15 March 2014 - 05:32 PM

Try it again, please :).

 

Is SP1 installed on your system?

 

Louis



#6 SWherry

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Posted 16 March 2014 - 09:09 AM

Hello.

SP1 is installed.

I have tried again and got the same error at step 6b. I am currently re - downloading the file:

and will start again with a freshly burned CD.



#7 SWherry

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Posted 17 March 2014 - 03:28 PM

Hello.

I downloaded a fresh copy of of the above ISO and used imgburn to create a new repair disk. Began the repair process as outlined by dc3. The process seemed to complete as described, however, I still have the same problems with Windows Explorer crashing and restarting every two minutes.



#8 hamluis

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Posted 17 March 2014 - 04:14 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#9 SWherry

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Posted 18 March 2014 - 08:00 PM

 MiniToolBox by Farbar  Version: 23-01-2014

Ran by Scott (administrator) on 18-03-2014 at 19:45:25
Running from "C:\Users\Scott\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/18/2014 07:45:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: RunDll32.exe_WerConCpl.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: WerConCpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005bba
Faulting process id: 0xfdc
Faulting application start time: 0xRunDll32.exe_WerConCpl.dll0
Faulting application path: RunDll32.exe_WerConCpl.dll1
Faulting module path: RunDll32.exe_WerConCpl.dll2
Report Id: RunDll32.exe_WerConCpl.dll3
 
Error: (03/18/2014 07:43:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0x7dc
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
Error: (03/18/2014 07:41:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0xd8
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
Error: (03/18/2014 07:38:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0xedc
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
Error: (03/18/2014 07:36:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0x580
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (03/18/2014 07:35:19 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/18/2014 07:34:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0x908
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (03/18/2014 06:02:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0x388
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
Error: (03/18/2014 06:00:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0x78c
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
Error: (03/18/2014 05:58:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: werconcpl.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005d50
Faulting process id: 0x90c
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
 
System errors:
=============
Error: (03/18/2014 04:02:24 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Microsoft Antimalware Service service, but this action failed with the following error: 
%%1056
 
Error: (03/18/2014 04:02:09 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 15000 milliseconds: Restart the service.
 
Error: (03/18/2014 04:02:01 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 engine has been terminated due to an unexpected error.
 
Failure Type: %%830
 
Exception code: 0xc0000005
 
Resource: file:C:\Program Files (x86)\Steam\Steam.exe
 
Error: (03/18/2014 04:02:01 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 engine has been terminated due to an unexpected error.
 
Failure Type: %%830
 
Exception code: 0xc0000005
 
Resource: file:C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe
 
Error: (03/18/2014 04:02:01 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 engine has been terminated due to an unexpected error.
 
Failure Type: %%830
 
Exception code: 0xc0000005
 
Resource: file:C:\Program Files (x86)\Steam\GameOverlayUI.exe
 
Error: (03/17/2014 08:53:07 PM) (Source: BugCheck) (User: )
Description: 0x000000f5 (0x0000000000000068, 0xfffff8a00100fec0, 0xfffff8a00100ff10, 0x0000000000000000)C:\Windows\MEMORY.DMP031714-26988-01
 
Error: (03/17/2014 08:52:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:47:57 PM on ?3/?17/?2014 was unexpected.
 
Error: (03/17/2014 08:46:52 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.
 
Error: (03/17/2014 08:44:36 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.
 
Error: (03/17/2014 08:42:16 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OSDisk.
 
 
Microsoft Office Sessions:
=========================
Error: (03/18/2014 07:45:13 PM) (Source: Application Error)(User: )
Description: RunDll32.exe_WerConCpl.dll6.1.7600.163854a5bc9e0WerConCpl.dll6.1.7601.175144ce7c9fbc00000050000000000005bbafdc01cf430c7d303aeeC:\Windows\system32\RunDll32.exeC:\Windows\system32\WerConCpl.dllbae19079-aeff-11e3-9087-99fc6642b484
 
Error: (03/18/2014 07:43:20 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d507dc01cf430beceaf724C:\Windows\explorer.exeC:\Windows\System32\werconcpl.dll775eedda-aeff-11e3-9087-99fc6642b484
 
Error: (03/18/2014 07:41:05 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d50d801cf430b9d7c17b3C:\Windows\explorer.exeC:\Windows\System32\werconcpl.dll26e4dc10-aeff-11e3-9087-99fc6642b484
 
Error: (03/18/2014 07:38:52 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d50edc01cf430b4d479b6fC:\Windows\explorer.exeC:\Windows\System32\werconcpl.dlld76e3453-aefe-11e3-9087-99fc6642b484
 
Error: (03/18/2014 07:36:39 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d5058001cf430afd9151b3C:\Windows\Explorer.EXEC:\Windows\System32\werconcpl.dll885f77ab-aefe-11e3-9087-99fc6642b484
 
Error: (03/18/2014 07:35:19 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/18/2014 07:34:23 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d5090801cf430aabb08f08C:\Windows\Explorer.EXEC:\Windows\System32\werconcpl.dll378a9a5d-aefe-11e3-9087-99fc6642b484
 
Error: (03/18/2014 06:02:32 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d5038801cf42fdd8cd5e18C:\Windows\explorer.exeC:\Windows\System32\werconcpl.dll62b89ace-aef1-11e3-a375-dc1d5a695585
 
Error: (03/18/2014 06:00:18 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d5078c01cf42fd88f1153eC:\Windows\explorer.exeC:\Windows\System32\werconcpl.dll12d6d39f-aef1-11e3-a375-dc1d5a695585
 
Error: (03/18/2014 05:58:04 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d672ee4werconcpl.dll6.1.7601.175144ce7c9fbc00000050000000000005d5090c01cf42fd3921ebf5C:\Windows\explorer.exeC:\Windows\System32\werconcpl.dllc2f867dc-aef0-11e3-a375-dc1d5a695585
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader X (10.1.9) (Version: 10.1.9)
AstroSynthesis v3.01a
AstroSynthesis v3.01b Trial Version
Blender (Version: 2.69)
CCleaner (Version: 4.11)
Chat Messenger
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
D3DX10 (Version: 15.4.2368.0902)
Driver Tool (Version: 8.1)
Galactic Civilizations II
GalCiv II - Dark Avatar
Google Chrome (Version: 33.0.1750.154)
ImgBurn (Version: 2.5.8.0)
Impulse® (Version: 3.29)
IMVU Avatar Chat Software
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Master of Orion
Master of Orion II
Master of Orion III
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mouse Suite (Version: 1.2.3)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
PDFlite 0.7 (Version: 0.7)
Quickset64 (Version: 10.5.0)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30127)
RedMon - Redirection Port Monitor
Shared C Run-time for x64 (Version: 10.0.0)
Shogun - Total War - Gold Edition (Version: 1.00.0000)
Sid Meier's Civilization 4 Complete (Version: 1.74)
Sid Meier's Civilization IV Colonization (Version: 1.00)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.11 (Version: 6.11.102)
Star Trek Online
Steam (Version: 1.0.0.0)
Total War™: SHOGUN Gold Edition
Uncompressor
WIDCOMM Bluetooth Software (Version: 6.2.1.1100)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth  (03/24/2010 6.3.0.2501) (Version: 03/24/2010 6.3.0.2501)
Windows Driver Package - Intel (NETw5s64) net  (09/15/2009 13.0.0.107) (Version: 09/15/2009 13.0.0.107)
Windows Driver Package - Intel (NETw5v64) net  (09/15/2009 13.0.0.107) (Version: 09/15/2009 13.0.0.107)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
X: Beyond the Frontier
X2: The Threat
X3 Bonus Package 3.1.07 (Version: 3.1.07)
X3: Albion Prelude
X3: Reunion
X3: Terran Conflict
X-SuperBox Bonus Material
X-Tension
X-Universe Plugin Manager 1.40 (Version: 1.40)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 5942.68 MB
Available physical RAM: 3228 MB
Total Pagefile: 11883.54 MB
Available Pagefile: 8972.44 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.88 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OSDisk) (Fixed) (Total:582.5 GB) (Free:450.24 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:13.67 GB) (Free:6.17 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SCOTT-PC
 
Administrator            ASPNET                   Guest                    
Scott                    
 
 
**** End of log ****
 
 
 
 
 


#10 hamluis

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Posted 19 March 2014 - 08:55 AM

You have several errors indicating a corrupt file system.

 

Try running the chkdsk /r command, please.  If any onscreen error messages appear while the command is trying to execute...please note and post such..

 

Exactly what are the problems with your system after the chkdsk /r?

 

Louis






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