Are other people using the internet at the time that this happens ??
Has the ISP been contacted about this problem, or do you still think it may be an infection ??
Please run these few scans. Download them to desktop, and Copy and Paste all replies.
Windows Vista / 7 / 8 users may need to Right click and Run as administrator.
Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so.
Please download MiniToolBox to desktop to run it.
Checkmark following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)
Please post your last Malwarebytes' Anti-Malware Full scan.
Update and rescan if it was over 2 days ago.
The scan results are found by opening the program and Logs are at the top.
These will be dated, so you can check your last one.
Please download and run RKill by Grinler.
A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.
At most the tool will run for about 2 minutes.
Copy and paste that log.
NOW : * Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Untick any known good programs, or post that log first if you are not sure
* Next : Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are also saved in the C:\AdwCleaner folder which was created when running the tool.
Once you are satistied with AdwCleaner .......
Please download Junkware Removal Tool by thisisu and save it to your Desktop.
* Close all open programs and Temporarily Disable Your Anti-virus now to avoid potential conflicts.
* Double-click on JRT.exe to run the tool.
* Vista/Windows 7 / 8 users right-click and select Run As Administrator.
* The tool will open and start scanning your system.
* Please be patient as this can take a while to complete depending on your system's specifications.
* On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
* Copy and paste the contents of JRT.txt in your next reply.
These tools will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons, browser helper objects (BHOs) and other junkware to include many related registry entires (values, keys)
EDIT - Is there any problem if you connect by Ethernet cable to your computer -
Edited by noknojon, 15 March 2014 - 07:36 PM.