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Compaq Presario CQ 81 lappie w/Windows 7 running slow


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#1 candyflip

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Posted 15 March 2014 - 04:29 AM

Hi all,

 

Haven't had to use your services since around 2012, thankfully, but seem to have picked up something I can't shake thru conventional (for me) methods.

 

Symptoms : the laptop runs normally for the first 5 mins from startup, then suddenly each access to File Manager, or any page on the internet through Chrome, takes 10-15 times as long as normal. The hard disc seems to be running (flickering light) almost all the time, whether a page is being requested or not. Task Manager shows the CPU at around 64%, pretty much steadily, while idle.

 

Hardware : Compaq Presario CQ 81 laptop, running Windows 7.

 

History : no previous infections since 2012, when I installed Malwarebytes' Anti-Malware and rid everything that infected the same hardware being used now. The Anti-Malware has been resident since then, showing no infections, until last week.

I have not downloaded and run any new programs in the last 2 weeks.

The hard drive is only 50% full, with plenty of space, and does not need de-fragging.

This is a home computer that has never run a game, nor very large apps, in it's life.

It mostly surfs the internet on demand, and is rarely left connected to the internet for more than 4-6 hours at a stretch.

 

Clean-up attempts so far :  I have run in Safe Mode - iExplore, JRT, Tdsskiller, AdwCleaner. Malwarebytes Anti-Malware found over 70 infection on the C: drive, and cleaned them all out. Subsequent runs in Safe Mode have found nothing. iExplore found nothing (twice). Tdsskiller I believe also came up empty handed. AdwCleaner found and deleted some intrusions also, post Malwarebytes attempts. All of them currently report zero problems. Yet the slowness remains.

 

Hoping someone can help. I'm an application test manager by trade, so you can talk tech speak to me if you want.  ;)

 

Look forward to working with whomever I'm assigned.

 

thanks

 

Jon

 

 

 



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#2 boopme

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Posted 18 March 2014 - 11:03 AM

Hi Jon

What is your Browser?


Empty your temp folders using TFC (Temporary File Cleaner)
  • Please download TFC by Old Timer and save it to your desktop.
    alternate download link
  • Save any unsaved work. (TFC will close ALL open programs including your browser!)
  • Double-click on TFC.exe to run it. (If you are using Vista, right-click on the file and choose "Run As Administrator".)
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.
  • Install your game.
>>>>

ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.
  • >>>>

    Please download Rkill by Grinler and save it to your desktop.
    • Link 1
    • Link 2
      • Double-click on the Rkill desktop icon to run the tool.
      • If using Vista, right-click on it and Run As Administrator.
      • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
      • If not, delete the file, then download and use the one provided in Link 2.
      • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
      • If the tool does not run from any of the links provided, please let me know.
    • Do not reboot the computer, you will need to run the application again.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 candyflip

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Posted 18 March 2014 - 08:31 PM

I use Google Chrome v33.

 

Will be back later with the results of the above - many thanks.



#4 boopme

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Posted 19 March 2014 - 09:25 AM

No problem, I'll look back
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 candyflip

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Posted 19 March 2014 - 07:16 PM

Done.

 

TFC ran fine.

 

ESET ran fine - found and quarantined 6 threats (Conduit etc). I deleted the Quarantined files on Exit.

 

Rkill ran fine 1st time it was tried. Log below:

 

_______________________________________________

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/20/2014 08:12:26 AM in x86 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKLM\Software\Classes\exefile\shell\open\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
  * HKLM\Software\Classes\exefile\shell\runas\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * C:\Windows\System32\user32.dll : 811,520 : 06/19/2013 10:43 PM : 7bd7f45ff37fa0669cd32ca0ef46e22c [NoSig]
 +-> C:\Windows\winsxs\x86_microsoft-windows-user32_31bf3856ad364e35_6.1.7600.16385_none_cd0ec264ceb014a3\user32.dll : 811,520 : 07/14/2009 09:16 AM : 34b7e222e81fafa885f0c5f2cfa56861 [Pos Repl]
 +-> C:\Windows\winsxs\x86_microsoft-windows-user32_31bf3856ad364e35_6.1.7601.17514_none_cf3fd62ccb9e983d\user32.dll : 811,520 : 11/20/2010 08:21 PM : f1dd3acaee5e6b4bbc69bc6df75cef66 [Pos Repl]
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 03/20/2014 08:13:23 AM
Execution time: 0 hours(s), 0 minute(s), and 57 seconds(s)
_______________________________________________
 
 
I have not rebooted the laptop since - ready for your next instructions.
 
with thanks
 
Jon


#6 boopme

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Posted 20 March 2014 - 09:21 AM

Reboot... Any better?

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
[list]
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 candyflip

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Posted 20 March 2014 - 06:53 PM

Results are here

 

seems to be running better after the 1st lot of work we did.

 

Jon



#8 boopme

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Posted 21 March 2014 - 08:47 AM

Hi.. You do not have an Antivirus.. This is especially dangerous when using torrents.

I can get you a free one.

In control Panel, uninstall these.

Adobe Reader 9.4.5 MUI (Version: 9.4.5)
Java 7 Update 17 (Version: 7.0.170

Reboot

Update and d anther MBAM (Malwarebytes) scan.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 candyflip

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Posted 24 March 2014 - 12:46 AM

Apologies - I was interstate for the weekend.

 

i'll do the above and update in 5 hours time from now.

 

thanks



#10 candyflip

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Posted 24 March 2014 - 09:32 AM

All seems well !!    :guitar:



#11 boopme

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Posted 24 March 2014 - 02:30 PM

Ok that's great... You should still use antivirus or you will be back soon.

Also now install Adobe Reader XI


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 candyflip

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Posted 24 March 2014 - 07:05 PM

Sure will - thanks.

 

Which anti-virus do you recommend?



#13 boopme

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Posted 24 March 2014 - 08:05 PM

sure these 2 are FREE
Avira Antivir I haveused and liked this.
Avast Free

Paid
eset nod32 antivirus
I also use this on other machines
Kaspersky Anti-Virus
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 candyflip

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Posted 25 March 2014 - 05:39 AM

OK, thanks!  All done.

 

I have downloaded Avira, and installed the Browser Safety also (do you recommend using that?)



#15 boopme

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Posted 25 March 2014 - 10:55 AM

I think t's a good feature so try it out.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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