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Can't switch from "local account" to "microsoft account"


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#1 poohshaw57

poohshaw57

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Posted 14 March 2014 - 10:41 PM

I cannot switch from my "local account" to my "Microsoft account". The following is what I have done

Settings>Change PC Settings>Accounts>Cindy(Local Account), I then click "Connect to a Microsoft Account"

Switch to a Microsoft Account on this PC, "confirm your current password", I then put in an old, old password (which is the only password that will work)>

Sign into your Microsoft Account and I enter my email and a "newer password">

Help us protect your information, because you turned on 2 step verification for your account you need to enter a security code. I then have Microsoft text me a new security code>code is then entered>Sky Drive is your cloud storage, etc.>

Switch to a Microsoft Account, you're almost done. Your existing account will now be changed to a Microsoft Account. All of your files on this PC will remain in place. >Then I get this message: "We couldn't change your account because there's already

an account on this PC with this email address. Only 1 account is listed when I go to "other account."

 

When I am at Account>Other Accounts, I have the choice of "add an account" or "my account", which is the one I click on and I can either edit it, (which the choices are "standard, administrator or child) or remove it. I have chosen both standard and administrator and it hasn't made any difference.

 

HELP!!! What do I do to fix this? Do I delete the account and start over? Will I lose all my emails, contacts, documents, etc.

Can I add another account with the same email. I do not want to change my email again.



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