Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Can't switch from "local account" to "microsoft account"

  • Please log in to reply
No replies to this topic

#1 poohshaw57


  • Members
  • 1 posts
  • Local time:01:48 AM

Posted 14 March 2014 - 10:41 PM

I cannot switch from my "local account" to my "Microsoft account". The following is what I have done

Settings>Change PC Settings>Accounts>Cindy(Local Account), I then click "Connect to a Microsoft Account"

Switch to a Microsoft Account on this PC, "confirm your current password", I then put in an old, old password (which is the only password that will work)>

Sign into your Microsoft Account and I enter my email and a "newer password">

Help us protect your information, because you turned on 2 step verification for your account you need to enter a security code. I then have Microsoft text me a new security code>code is then entered>Sky Drive is your cloud storage, etc.>

Switch to a Microsoft Account, you're almost done. Your existing account will now be changed to a Microsoft Account. All of your files on this PC will remain in place. >Then I get this message: "We couldn't change your account because there's already

an account on this PC with this email address. Only 1 account is listed when I go to "other account."


When I am at Account>Other Accounts, I have the choice of "add an account" or "my account", which is the one I click on and I can either edit it, (which the choices are "standard, administrator or child) or remove it. I have chosen both standard and administrator and it hasn't made any difference.


HELP!!! What do I do to fix this? Do I delete the account and start over? Will I lose all my emails, contacts, documents, etc.

Can I add another account with the same email. I do not want to change my email again.

BC AdBot (Login to Remove)


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users