Normally I feel like I am able to ward off viruses on my own but this time I feel like I have encountered something much more serious than something I can take on alone, so any help would be much appreciated!
Dell Studio 17
Windows 7 64bit (SP1) (problem is with Windows partition)
Ubuntu 12.04 LTS
-Had a virus popup telling me I had to pay X dollars. Immediately closed browser and restarted computer.
-Scanned with Malwarebytes. Results found 4 threats, all of which I selected to remove.
-Restarted computer, after which I am now unable to open virtually any programs or files. Behaves like an account permissions issue
-Tried a system restore in safe mode to the most recent time when everything was working, but this did not solve problem
The other day I got one of those popups telling me that "I had been accused of illegal browing activity" or something, which I had not been. It said that in order to avoid dealing with the law, I had to pay so much money. I restarted my computer and planned on removing the virus.
After restarting I was still able to open files and programs; in fact I was a little behind on my firewall updates (mistake, I know) so I decided to update that first. Updated, restarted, everything was fine.
Then I ran a Malwarebytes full scan which detected 4 threats. I don't remembrer the names, but two were registry problems, one was a trojan, and I don't remember the classification of the other. I selected to remove all threats then restarted my computer.
Ever since that restart I have been unable to open any files or programs. I get the following error message:
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
This happens with every program and file. I can't even open things like User Access Control to try and change access settings. No command prompt, no task mananger, nothing.
Hopefully I am not at a complete loss yet because here is what I AM able to do:
-Open folders and transfer files from location to location
-Boot in safe mode
-Run a system restore through safe mode (even though my attempts so far have not solved the problem)
-Reboot in Ubuntu. I was doing some work where I need to compile in FORTRAN and for some reason decided to install Ubuntu in order to run my code. Everything works fine when I'm using Ubuntu.
-Open my internet browser, but only through opening up ad-aware through the system tray.
This one actually baffles me... Ad-aware is the only thing to open in the tray besides wireless network connections, power level, and audio controls. And really it's the only thing I can directly open. But if I click on the "update Ad-aware" button, it opens up Google chrome and I can browse the WWW like nothing's wrong. However if I try to open google chrome by double-clicking chrome.exe, it gives me the permission error.
If nothing works, my last hope will be that the fact that I can transfer files from location to location means that I can also back up the files I need to an external hard drive. That or is there a way for me to access my files in the Windows partition through Ubuntu? My laptop is 4.5 years old and I am in need of a new one, so I am at the very least hoping that I can backup all my files.