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PC keeps crashing.


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#1 Slampig

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Posted 13 March 2014 - 07:33 PM

Hello everyone. This is my first time at this forum so I am REALLY hoping I can get some useful information as to why my PC keeps crashing.

 

This is what I am getting as the reason: kernal_data_inpage_error

 

I have run a CHKDSK and that did not seem to help. I also asked a tech friend of mine about a solution which involved deleting some file but I have already forgotten what it was.

 

I am trying to figure out if maybe it is a problem with my memory or something but every diagnostic that I have done says everything is fine.

 

I am really getting to my wits end and have had to stop myself from socking this dang PC in its eye...

 

Help me please!



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#2 Alex&Vanko

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Posted 13 March 2014 - 07:41 PM

What kind of file was deleted?Download Minitoolbox - http://www.bleepingcomputer.com/download/minitoolbox/

Start the application.Set ticks everywhere.Click GO button.After scanning is done a log will appear.Save and attach it here.



#3 Slampig

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Posted 13 March 2014 - 07:43 PM

I don't recall but as soon as I rebooted that file was back. Let me take a look and see if I can figure out what it was.



#4 Alex&Vanko

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Posted 13 March 2014 - 07:44 PM

Ok post the log.File is back because is needed.



#5 Slampig

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Posted 13 March 2014 - 08:08 PM

Ok, this is the log that appeared after I ran that tool box. This is all Greek to me...

 

Attached File  Result.txt   28KB   9 downloads



#6 Alex&Vanko

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Posted 13 March 2014 - 08:24 PM

The primary causes of this error are virus/malware, drivers, memory, and disk corruption. And there
can even be combinations of those so a thorough check of all is required. Added possible causes are
hardware errors such as damaged motherboard or other hardware.

How did you check memory?What are the temperatures of Motherboard,CPU,Videocard and Harddisk?



#7 Slampig

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Posted 13 March 2014 - 08:36 PM

Here is some temps.

 

I don't recall how I checked that memory though...

 

Attached File  HWMonitor.txt   31.92KB   5 downloads



#8 Alex&Vanko

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Posted 13 March 2014 - 08:42 PM

Click on Sensors icon and a window will appear.Make a screenshot.

Ashampoo_Snap_2014.03.14_03h41m13s_001_.



#9 Alex&Vanko

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Posted 13 March 2014 - 08:51 PM

C:\Windows\MEMORY.DMP031314-19671-01



#10 Slampig

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Posted 13 March 2014 - 08:57 PM

Here is the screenshot.

 

Attached File  hwmonitor jpeg.jpg   61.46KB   0 downloads



#11 Alex&Vanko

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Posted 13 March 2014 - 09:08 PM

Download memtest - http://hcidesign.com/memtest/

So you have 8GB RAM.Available are 5GB.So into this program type 4096.Here is 1024.

Ashampoo_Snap_2014.03.04_15h44m48s_001_.



#12 Slampig

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Posted 14 March 2014 - 08:16 AM

So I ran that Memtest and everything came back alright. I forgot to mention that when my PC crashes almost every time I am either watching a video on Netflix or Hulu or I am playing a video game. Pretty much every time that is when it crashes.



#13 Anshad Edavana

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Posted 14 March 2014 - 08:42 AM

Hi

 

Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps and create an archive. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Make sure to post the web link displayed by "Speccy".
 
copydi.png


#14 Slampig

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Posted 14 March 2014 - 04:28 PM

Ok, here is the Dump File. I am working on that Speccy now.



#15 Slampig

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Posted 14 March 2014 - 04:33 PM

Ok, here is the Dump File. I am working on that Speccy now. Also, here is the Speccy file.http://speccy.piriform.com/results/VmhzV7WtIhS1fHkijfikbsO


Woops, added that dump file twice.

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