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Infected with levelqualitywatcher32.exe


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23 replies to this topic

#1 Redstone02

Redstone02

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Posted 13 March 2014 - 07:32 PM

Hello,

 

i have a problem with:

  • levelqualitywatcher32.exe

 

I have an old laptop that I need to keep going for a bit longer. It would be great to disable other items/programs using resources that are not needed.

 

Here is my DDS.txt log.

 

Thank you,

Tom

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.51.2
Run by T** **** at 19:07:36 on 2014-03-13
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3318.2431 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ================
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\vsnp2uvc.exe
C:\WINDOWS\tsnp2uvc.exe
C:\Program Files\Common Files\Apricorn\Schedule2\schedul2.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Nuance\dgnsvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\FsUsbExService.Exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Level Quality Watcher\v1.01\levelqualitywatcher32.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Apricorn\SMART-ER\SMART-ER Service.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\Documents and Settings\Tom Polk\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k bthsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.msn.com
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - c:\program files\evernote\evernote\EvernoteIE.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\tom polk\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [OfficeSyncProcess] "c:\program files\microsoft office\office14\MSOSYNC.EXE"
uRun: [GoogleDriveSync] "c:\program files\google\drive\googledrivesync.exe" /autostart
uRun: [] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [snp2uvc] c:\windows\vsnp2uvc.exe
mRun: [tsnp2uvc] c:\windows\tsnp2uvc.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenuEx] c:\program files\canon\solution menu ex\CNSEMAIN.EXE /logon
mRun: [IJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [DNS7reminder] "c:\program files\nuance\naturallyspeaking11\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\nuance\naturallyspeaking11\Ereg.ini
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\tompol~1\startm~1\programs\startup\everno~1.lnk - c:\program files\evernote\evernote\EvernoteClipper.exe
StartupFolder: c:\docume~1\tompol~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: Clip Image - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=4
IE: Clip selection - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=3
IE: Clip this page - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=1
IE: Clip URL - c:\program files\evernote\evernote\\evernoteieres\Clip.html?clipAction=0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000
IE: New Note - c:\program files\evernote\evernote\\evernoteieres\NewNote.html
IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - LocalServer32 - <no file>
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - c:\program files\evernote\evernote\\evernoteieres\AddNote.html
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255658100478
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_51-windows-i586.cab
DPF: {A4150320-98EC-4DB6-9BFB-EBF4B6FBEB16} - hxxp://192.168.0.108/codebase/DVM_IPCam2.ocx
DPF: {CAFEEFAC-0017-0000-0051-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_51-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_51-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 24.177.176.38 71.92.29.130 24.217.201.67
TCP: Interfaces\{33D0143F-1F3F-4CFB-BE7C-621DBDAA150A} : DHCPNameServer = 24.177.176.38 71.92.29.130 24.217.201.67
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\belarcadvisor\system\BAVoilaX.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\tom polk\application data\mozilla\firefox\profiles\j3mpvyjn.default\
FF - plugin: c:\documents and settings\tom polk\local settings\application data\google\update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: c:\progra~1\micros~3\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\canon\mycamera download plugin\NPCIG.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\google\update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_12_0_0_77.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-12-2 214696]
R1 hwinterface;hwinterface;c:\windows\system32\drivers\hwinterface.sys [2010-3-6 3026]
R1 MpKsla4b6c00b;MpKsla4b6c00b;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{265560ab-5883-4ed3-af70-c993571811c1}\MpKsla4b6c00b.sys [2014-3-13 39464]
R1 netfilter;netfilter;c:\windows\system32\drivers\netfilter.sys [2014-2-13 47488]
R2 DragonSvc;Dragon Service;c:\program files\common files\nuance\dgnsvc.exe [2010-7-23 296808]
R2 DriverX;DriverX;c:\windows\system32\drivers\DRIVERX.SYS [2011-7-7 234140]
R2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2013-5-26 233472]
R2 Level Quality Watcher;Level Quality Watcher;c:\program files\level quality watcher\v1.01\levelqualitywatcher32.exe run options=01110010010000000000000000000000 sourceguid=7cf1caf6-5d90-40c6-81fc-2873aa995570 --> c:\program files\level quality watcher\v1.01\levelqualitywatcher32.exe run options=01110010010000000000000000000000 sourceguid=7CF1CAF6-5D90-40C6-81FC-2873AA995570 [?]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 SMART-ERService;SMART-ER Service;c:\program files\apricorn\smart-er\SMART-ER Service.exe [2007-6-4 69632]
R3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2013-5-26 37344]
S1 hlnfd;hlnfd;c:\windows\system32\drivers\hlnfd.sys --> c:\windows\system32\drivers\hlnfd.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SavingsbullFilterService;SavingsbullFilterService;c:\program files\savingsbullfilter\savingsbullfilterservice.exe --> c:\program files\savingsbullfilter\SavingsbullFilterService.exe [?]
S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\drivers\motfilt.sys --> c:\windows\system32\drivers\motfilt.sys [?]
S3 camvid20;Philips ToUcam Camera; Video;c:\windows\system32\drivers\camdrv21.sys [2012-3-20 223232]
S3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys --> c:\windows\system32\drivers\dgderdrv.sys [?]
S3 DsiUsb;DsiUsb;c:\windows\system32\drivers\DsiUsb.sys [2012-4-7 47104]
S3 ICDUSB2;Sony IC Recorder (ST);c:\windows\system32\drivers\IcdUsb2.sys [2009-9-10 39048]
S3 libusb0;LibUsb-Win32 - Kernel Driver 07/07/2009, 0.1.12.2;c:\windows\system32\drivers\libusb0.sys [2009-11-9 36512]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys --> c:\windows\system32\drivers\motccgp.sys [?]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys --> c:\windows\system32\drivers\motccgpfl.sys [?]
S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\drivers\motousbnet.sys --> c:\windows\system32\drivers\Motousbnet.sys [?]
S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\drivers\motusbdevice.sys --> c:\windows\system32\drivers\motusbdevice.sys [?]
S3 phil2vid;Philips USB VGA Camera;c:\windows\system32\drivers\philcam2.sys [2011-6-27 173696]
S3 silabenm;Junsi USB to UART Bridge Serial Port Enumerator Driver;c:\windows\system32\drivers\silabenm.sys [2012-10-20 47176]
S3 silabser;Junsi USB to UART Bridge Driver;c:\windows\system32\drivers\silabser.sys [2012-10-20 58496]
S3 SndTAudio;SndTAudio;c:\windows\system32\drivers\SndTAudio.sys [2013-7-4 23608]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-10 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2014-03-13 23:45:54    39464    ----a-w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{265560ab-5883-4ed3-af70-c993571811c1}\MpKsla4b6c00b.sys
2014-03-13 02:30:07    7947048    ----a-w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{265560ab-5883-4ed3-af70-c993571811c1}\mpengine.dll
2014-03-12 01:58:30    7947048    ------w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2014-03-07 12:42:07    --------    d-----w-    c:\program files\SavingsBull
2014-03-01 17:04:46    877480    ----a-w-    c:\windows\system32\npdeployJava1.dll
2014-03-01 17:04:46    800168    ----a-w-    c:\windows\system32\deployJava1.dll
2014-03-01 16:57:38    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2014-02-24 23:58:32    --------    d-----w-    c:\documents and settings\tom polk\application data\URSoft
2014-02-24 23:58:02    --------    d-----w-    c:\program files\Your Uninstaller! 7
2014-02-24 23:57:08    --------    d-----w-    c:\documents and settings\tom polk\local settings\application data\Babylon
2014-02-24 23:57:04    --------    d-----w-    c:\documents and settings\tom polk\application data\Babylon
2014-02-24 23:57:04    --------    d-----w-    c:\documents and settings\all users\application data\Babylon
2014-02-23 21:37:21    --------    d-----w-    c:\program files\InfraRecorder
2014-02-23 20:45:42    --------    d-----w-    c:\documents and settings\tom polk\application data\InfraRecorder
2014-02-23 20:19:47    --------    d-----w-    C:\temp
2014-02-23 20:19:41    --------    d-----w-    c:\program files\Level Quality Watcher
2014-02-13 21:33:58    47488    ----a-w-    c:\windows\system32\drivers\netfilter.sys
.
==================== Find3M  ====================
.
2014-03-12 02:51:27    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2014-03-12 02:51:27    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2014-02-05 23:26:52    920064    ----a-w-    c:\windows\system32\wininet.dll
2014-02-05 23:26:43    43520    ----a-w-    c:\windows\system32\licmgr10.dll
2014-02-05 23:26:42    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2014-02-05 23:26:37    18944    ----a-w-    c:\windows\system32\corpol.dll
2014-02-05 22:24:05    385024    ----a-w-    c:\windows\system32\html.iec
2014-01-19 07:32:23    231584    ------w-    c:\windows\system32\MpSigStub.exe
2014-01-04 03:13:05    420864    ----a-w-    c:\windows\system32\vbscript.dll
2013-12-19 02:46:50    145408    ----a-w-    c:\windows\system32\javacpl.cpl
.
============= FINISH: 19:09:10.77 ===============
 



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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Posted 13 March 2014 - 07:54 PM


Hello Redstone02

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#3 gringo_pr

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Posted 16 March 2014 - 08:55 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 Redstone02

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Posted 16 March 2014 - 12:19 PM

Gringo, Thank you for your time and help.

 

Overtime at work has kept me busy.

 

Reports:

AdwCleaner:

# AdwCleaner v3.022 - Report created 15/03/2014 at 21:58:18
# Updated 13/03/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Tom - TOM-E1405
# Running from : C:\Documents and Settings\Tom\My Documents\Computer Electronics Software\Malware Removal\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : hlnfd
Service Deleted : Level Quality Watcher

***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Babylon
Folder Deleted : C:\Program Files\Level Quality Watcher
Folder Deleted : C:\Program Files\SavingsBull
Folder Deleted : C:\Program Files\LogView V2
Folder Deleted : C:\WINDOWS\Installer\{813BA625-B0FA-48D8-9B75-59759C88C219}
Folder Deleted : C:\Documents and Settings\Tom\Local Settings\Application Data\Babylon
Folder Deleted : C:\Documents and Settings\Tom\Application Data\Babylon
Folder Deleted : C:\Documents and Settings\Tom\Application Data\Search Settings
File Deleted : C:\WINDOWS\system32\Uninstall.exe

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [gethighlightly@gethighlightly.com]
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10AD2C61-0898-4348-8600-14A342F22AC3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F3FEE66E-E034-436A-86E4-9690573BEE8A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F3FEE66E-E034-436A-86E4-9690573BEE8A}
Key Deleted : HKCU\Software\Crossrider
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Savings Bull
Key Deleted : HKLM\Software\Savings Bull
Key Deleted : HKLM\Software\SavingsBull Filter
Key Deleted : HKLM\Software\SavingsBullFilter
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{813BA625-B0FA-48D8-9B75-59759C88C219}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\LogView V2
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\LogView V2
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\32DA746012E6D4F488AAD113D6FA4A44
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AF767AE36C8829547ACD71A4249A42B9
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\526AB318AF0B8D84B9579557C9882C91
Key Deleted : HKLM\Software\Classes\Installer\Features\526AB318AF0B8D84B9579557C9882C91
Key Deleted : HKLM\Software\Classes\Installer\Products\526AB318AF0B8D84B9579557C9882C91

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\j3mpvyjn.default\prefs.js ]


-\\ Google Chrome v

[ File : C:\Documents and Settings\Tom\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [3339 octets] - [15/03/2014 21:56:10]
AdwCleaner[S0].txt - [3342 octets] - [15/03/2014 21:58:18]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3402 octets] ##########

 

 

 

Junkware Removal Tool:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Microsoft Windows XP x86
Ran by Tom on Sun 03/16/2014 at 11:49:43.60
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110211621178}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110211621178}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211621178}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{333843A1-DD0B-4E97-ACB7-39B449630913}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\Tom\Local Settings\Application Data\updater26278"





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 03/16/2014 at 11:58:22.57
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


 



#5 gringo_pr

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Posted 16 March 2014 - 04:22 PM


Hello Redstone02

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#6 gringo_pr

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Posted 19 March 2014 - 08:34 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 Redstone02

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Posted 19 March 2014 - 09:37 PM

Hello Gringo,

 

Thank you for your patience. I hope you are still following my thread.

 

Combofix  gives my computer a stomach ache making it give a blue screen.

 

Attached is two files.

IMG_4843: At the end of running (or the actual end) Combofix my laptop reboots. This screen is displayed during the reboot. Combofix gets to test #50 before rebooting.

IMG_4849: After WinXP boots, it wants to send an error report.

 

Otherwise, my laptop runs good. After this boot, a restart is "clean" and good.

 

Is this a problem?

 

Thank you again for your help and patience.

 

Kind Regards,

Tom

Attached Files



#8 gringo_pr

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Posted 22 March 2014 - 09:41 AM





Hello Redstone02

Very sorry for the delay I have been under the weather for the last couple of days.

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.


--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from MBAR and Roguekiller and also let me know how the computer is doing at this time.

Gringo
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#9 Redstone02

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Posted 22 March 2014 - 11:23 AM

Gringo,

 

What caused the blue screens? Did Combo-fix operate properly? Combo-fix shut down and did not generate a log. I used Aricorn EZ Gig II and cloned my drive just in case. Watching Combo-fix work... the program deeply analyses system operation... with generic scripting... IMO there seems a chance of problems.

 

Thanks,

Tom



#10 gringo_pr

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Posted 23 March 2014 - 09:26 AM

Hello Tom

Don't know what caused the bluescreens - have not seen that very many times with combofix.

That is why I want you to run the other two programs at this time


Gringo
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#11 Redstone02

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Posted 25 March 2014 - 06:16 PM

Hello Gringo,

 

Malwarebytes Anti-Rootkit successfully ran.

 

RogueKiller successfully ran.

 

RogueKiller Report:

 

RogueKiller V8.8.13 [Mar 25 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : Tom **** [Admin rights]
Mode : Scan -- Date : 03/25/2014 17:47:33
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts


127.0.0.1       localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) WDC WD3200BJKT-00F4T0 +++++
--- User ---
[MBR] 16ae061deaaa21707d2a9aa56cc2c504
[BSP] 08c20b3d932d0abbaa5994fb6e7203b3 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 305234 MB
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ )  +++++
--- User ---
[MBR] e1081c0feb0c15b931ef016b4c9f1ce1
[BSP] df4f83c1f72e36823a12b0dfc7617313 : Empty MBR Code
Partition table:
0 - [XXXXXX] FAT32 (0x0b) [VISIBLE] Offset (sectors): 8192 | Size: 3776 MB
Error reading LL1 MBR! ([0x1] Incorrect function. )
Error reading LL2 MBR! ([0x1] Incorrect function. )

Finished : << RKreport[0]_S_03252014_174733.txt >>



#12 gringo_pr

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Posted 27 March 2014 - 08:39 AM


Hello Redstone02

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
after combofix has finished its scan please post the report back here.

Gringo
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#13 gringo_pr

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Posted 01 April 2014 - 08:11 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 gringo_pr

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Posted 05 April 2014 - 04:16 AM


Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 Redstone02

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Posted 05 April 2014 - 10:03 PM

Thank you to the bump. I'll run combofix in the AM.

 

regards,

Tom






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