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some sort of trouble


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9 replies to this topic

#1 kamibird

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Posted 12 March 2014 - 10:49 PM

When I went to use the computer it was stuck. It was online. I went to restart it and there was a box that came up that said something like 'someone else is ...' since it was shutting down I couldnt read the whole thing. I still have the modem and hook up through the phone line, not wifi.

Now I am not able to get online, only through safe mode. Anytime I clicked on an icon like my virus protect the computer just sat thinking. I had not dowloaded anything recently. although I did have a free trial period with avast. and i either need to continue with that or upgrade. And I do have the microsoft protection.

Thanks for you help.



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#2 boopme

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Posted 13 March 2014 - 10:52 AM

Hello kamibird
 
What is your operating system?
 
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 kamibird

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Posted 13 March 2014 - 11:43 AM

win xp pro

do i still do the reset even though i can get online through the safe mode?



#4 quietman7

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Posted 13 March 2014 - 11:49 AM

A few other things you can try if the above does not resolve the problem.

Reset and renew the IP address.
* Go to StartBtn.gif > Run... and in the open box, type: cmd
* Click OK or press Enter. A dos Window will appear.
* At the command prompt C:\>_, type: ipconfig /release
* Press Enter.

If using Vista/Windows 7/8, use an elevated command prompt.
Click the Start Orb and in the Search box, type: cmd
Right-click on cmd.exe and select Run As Administrator or use Ctrl+Shift+Enter.
Click Yes if prompted by the User Account Control.
At the command prompt C:\>_, type: ipconfig /release
Press Enter.

* When the prompt comes back, type: ipconfig /renew
* Press Enter.
* Close the command box and and see if that fixes the connection. No reboot needed.

-- Vista ipconfig Tutorial: Step 4
-- XP ipconfig Tutorial: Step 4

 
* Go to StartBtn.gif > Run... and in the open box, type: cmd
* Click OK or press Enter. A dos Window will appear.
* At the command prompt C:\>_, type: ipconfig /flushdns
* Press Enter.

If using Vista/Windows 7/8, use an elevated command prompt.
Click the Start Orb and in the Search box, type: cmd
Right-click on cmd.exe and select Run As Administrator or use Ctrl+Shift+Enter.
Click Yes if prompted by the User Account Control.
At the command prompt C:\>_, type: ipconfig /flushdns
Press Enter.

* You will get a confirmation that the flush was successful.
* At the command prompt C:\>_, type: ipconfig /registerdns
* Press Enter.
* Close the command box.
.
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#5 boopme

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Posted 13 March 2014 - 12:13 PM

do i still do the reset even though i can get online through the safe mode?

Yes
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 kamibird

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Posted 14 March 2014 - 09:15 AM

I did this netsh winsock reset and got on.

 

I was able to connect in regular mode. It was pretty slow. Something seems wrong. I'd like to do a clean up but am not sure what to run. I have adwcleaner on here but if I run it I dont know what to get rid of and don't want to delete the wrong thing. thanks



#7 boopme

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Posted 14 March 2014 - 09:52 AM

Great !! Let's do these next.....

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.
  • [/list]
  • [/list]
  • [/list]

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 kamibird

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Posted 14 March 2014 - 10:32 AM

MiniToolBox by Farbar  Version: 23-01-2014

Ran by vicky (administrator) on 14-03-2014 at 08:17:28

Running from "C:\Documents and Settings\vicky\My Documents\Downloads"

Microsoft Windows XP Service Pack 3 (X86)

Boot Mode: Normal

***************************************************************************

========================= Flush DNS: ===================================

 

Windows IP Configuration

 

 

Successfully flushed the DNS Resolver Cache.

 

========================= IE Proxy Settings: ==============================

Proxy is not enabled.

No Proxy Server is set.

 

========================= FF Proxy Settings: ==============================

 

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

 

WARNING: Could not obtain host information from machine: [HOME-PC]. Some commands may not be available.

The RPC server is unavailable.

 

# ----------------------------------

# Interface IP Configuration        

# ----------------------------------

pushd interface ip

 

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp

set dns name="Local Area Connection" source=dhcp register=PRIMARY

set wins name="Local Area Connection" source=dhcp

 

popd

# End of interface IP configuration

 

 

Windows IP Configuration

 

 

        Host Name . . . . . . . . . . . . : home-pc

 

        Primary Dns Suffix  . . . . . . . :

 

        Node Type . . . . . . . . . . . . : Unknown

 

        IP Routing Enabled. . . . . . . . : No

 

        WINS Proxy Enabled. . . . . . . . : No

 

 

Ethernet adapter Local Area Connection:

 

 

        Connection-specific DNS Suffix  . :

 

        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

 

        Physical Address. . . . . . . . . : 00-13-72-99-03-86

 

        Dhcp Enabled. . . . . . . . . . . : Yes

 

        Autoconfiguration Enabled . . . . : Yes

 

        IP Address. . . . . . . . . . . . : 75.61.65.42

 

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

 

        Default Gateway . . . . . . . . . : 75.61.65.43

 

        DHCP Server . . . . . . . . . . . : 192.168.0.1

 

        DNS Servers . . . . . . . . . . . : 192.168.0.1

 

                                            192.168.0.1

 

        Lease Obtained. . . . . . . . . . : Friday, March 14, 2014 8:15:00 AM

 

        Lease Expires . . . . . . . . . . : Friday, March 14, 2014 8:25:00 AM

 

DNS request timed out.

    timeout was 2 seconds.

Server:  UnKnown

Address:  192.168.0.1

Name:    google.com

Addresses:  74.125.225.68, 74.125.225.78, 74.125.225.67, 74.125.225.71

   74.125.225.72, 74.125.225.64, 74.125.225.65, 74.125.225.73, 74.125.225.69

   74.125.225.66, 74.125.225.70

 

 

Pinging google.com [74.125.225.68] with 32 bytes of data:

 

 

Reply from 74.125.225.68: bytes=32 time=2041ms TTL=54

 

Reply from 74.125.225.68: bytes=32 time=93ms TTL=54

 

 

Ping statistics for 74.125.225.68:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 93ms, Maximum = 2041ms, Average = 1067ms

 

DNS request timed out.

    timeout was 2 seconds.

Server:  UnKnown

Address:  192.168.0.1

Name:    yahoo.com

Addresses:  206.190.36.45, 98.138.253.109, 98.139.183.24

 

 

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

 

 

Reply from 98.138.253.109: bytes=32 time=1568ms TTL=50

 

Reply from 98.138.253.109: bytes=32 time=117ms TTL=50

 

 

Ping statistics for 98.138.253.109:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 117ms, Maximum = 1568ms, Average = 842ms

 

 

Pinging 127.0.0.1 with 32 bytes of data:

 

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

 

Ping statistics for 127.0.0.1:

 

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

 

Approximate round trip times in milli-seconds:

 

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

===========================================================================

Interface List

0x1 ........................... MS TCP Loopback interface

0x2 ...00 13 72 99 03 86 ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport

===========================================================================

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0      75.61.65.43     75.61.65.42   20

       75.61.65.0    255.255.255.0      75.61.65.42     75.61.65.42   20

      75.61.65.42  255.255.255.255        127.0.0.1       127.0.0.1   20

   75.255.255.255  255.255.255.255      75.61.65.42     75.61.65.42   20

        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1   1

        224.0.0.0        240.0.0.0      75.61.65.42     75.61.65.42   20

  255.255.255.255  255.255.255.255      75.61.65.42     75.61.65.42   1

Default Gateway:       75.61.65.43

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (03/14/2014 07:08:47 AM) (Source: Application Hang) (User: )

Description: Fault bucket 1180947459.

Error: (03/14/2014 07:08:43 AM) (Source: Application Hang) (User: )

Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

 

Error: (03/14/2014 07:07:14 AM) (Source: Application Hang) (User: )

Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/12/2014 07:54:59 AM) (Source: MPSampleSubmission) (User: )

Description: EventType mptelemetry, P1 80070490, P2 remediation, P3 remediationfailuretelemetry, P4 1.1.10302.0, P5 mpengine, P6 0, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

 

Error: (03/12/2014 01:03:44 AM) (Source: MPSampleSubmission) (User: )

Description: EventType mptelemetry, P1 80070490, P2 remediation, P3 remediationfailuretelemetry, P4 1.1.10302.0, P5 mpengine, P6 0, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (03/09/2014 01:56:42 AM) (Source: MPSampleSubmission) (User: )

Description: EventType mptelemetry, P1 80070490, P2 remediation, P3 remediationfailuretelemetry, P4 1.1.10302.0, P5 mpengine, P6 0, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

 

Error: (03/05/2014 08:17:25 PM) (Source: MPSampleSubmission) (User: )

Description: EventType mptelemetry, P1 80070490, P2 remediation, P3 remediationfailuretelemetry, P4 1.1.10302.0, P5 mpengine, P6 0, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (03/05/2014 03:10:00 AM) (Source: MPSampleSubmission) (User: )

Description: EventType mptelemetry, P1 80070490, P2 remediation, P3 remediationfailuretelemetry, P4 1.1.10302.0, P5 mpengine, P6 0, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

 

Error: (03/03/2014 07:10:18 AM) (Source: MPSampleSubmission) (User: )

Description: EventType mptelemetry, P1 2152759308, P2 unspecified, P3 scanfile, P4 4.3.215.0, P5 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P6 unspecified, P7 unspecified, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (03/03/2014 07:10:17 AM) (Source: MPSampleSubmission) (User: )

Description: EventType mptelemetry, P1 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P2 4.3.215.0, P3 timeout, P4 1.1.10302.0, P5 fixed, P6 2 _ 2048, P7 5 _ not boot, P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

 

System errors:

=============

Error: (03/14/2014 07:15:13 AM) (Source: Service Control Manager) (User: )

Description: The Background Intelligent Transfer Service service failed to start due to the following error:

%%1083

Error: (03/14/2014 07:15:13 AM) (Source: Service Control Manager) (User: )

Description: The Background Intelligent Transfer Service service failed to start due to the following error:

%%1083

Error: (03/14/2014 07:15:13 AM) (Source: Service Control Manager) (User: )

Description: The Background Intelligent Transfer Service service failed to start due to the following error:

%%1083

Error: (03/14/2014 07:15:13 AM) (Source: Microsoft Antimalware) (User: )

Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 

New Signature Version:

 

Previous Signature Version: 1.167.1545.0

 

Update Source: %NT AUTHORITY59

 

Update Stage: 4.3.0215.00

 

Source Path: 4.3.0215.01

 

Signature Type: %NT AUTHORITY602

 

Update Type: %NT AUTHORITY604

 

User: NT AUTHORITY\SYSTEM

 

Current Engine Version: %NT AUTHORITY605

 

Previous Engine Version: %NT AUTHORITY606

 

Error code: %NT AUTHORITY607

 

Error description: %NT AUTHORITY608

 

Error: (03/14/2014 07:15:13 AM) (Source: Microsoft Antimalware) (User: )

Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.167.1545.0

Update Source: %NT AUTHORITY59

Update Stage: 4.3.0215.00

Source Path: 4.3.0215.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (03/14/2014 07:15:13 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1083" attempting to start the service BITS with arguments ""

in order to run the server:

{4991D34B-80A1-4291-83B6-3328366B9097}

 

Error: (03/14/2014 07:15:13 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1083" attempting to start the service BITS with arguments ""

in order to run the server:

{4991D34B-80A1-4291-83B6-3328366B9097}

Error: (03/14/2014 07:15:13 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: DCOM got error "%%1083" attempting to start the service BITS with arguments ""

in order to run the server:

{4991D34B-80A1-4291-83B6-3328366B9097}

 

Error: (03/14/2014 07:13:03 AM) (Source: Service Control Manager) (User: )

Description: The Background Intelligent Transfer Service service failed to start due to the following error:

%%1083

 

Error: (03/14/2014 07:13:03 AM) (Source: Service Control Manager) (User: )

Description: The Background Intelligent Transfer Service service failed to start due to the following error:

%%1083

 

Microsoft Office Sessions:

=========================

 

=========================== Installed Programs ============================

 

2007 Microsoft Office Suite Service Pack 3 (SP3)

6300 (Version: 51.0.230.000)

6300_Help (Version: 51.0.230.000)

6300Trb (Version: 51.0.230.000)

7-Zip 9.22beta

Adobe AIR (Version: 3.5.0.880)

Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)

Adobe Flash Player 12 Plugin (Version: 12.0.0.77)

Adobe Reader XI (11.0.05) (Version: 11.0.05)

AiO_Scan (Version: 43.0.217.000)

AiO_Scan_CDA (Version: 51.0.230.000)

AiOSoftware (Version: 43.0.217.000)

AiOSoftwareNPI (Version: 51.0.230.000)

avast! Free Antivirus (Version: 8.0.1489.0)

AVG SafeGuard toolbar (Version: 15.5.0.2)

Broadcom Gigabit Integrated Controller (Version: 9.02.06)

BufferChm (Version: 61.0.163.000)

Canon Camera Access Library (Version: 8.3.0.1)

Canon Camera Support Core Library (Version: 7.3.1.6)

Canon Camera Window DC_DV 5 for ZoomBrowser EX (Version: 5.4.5.17)

Canon Camera Window DC_DV 6 for ZoomBrowser EX (Version: 6.4.0.9)

Canon Camera Window MC 6 for ZoomBrowser EX (Version: 6.3.0.8)

Canon G.726 WMP-Decoder (Version: 1.1.0.4)

Canon MovieEdit Task for ZoomBrowser EX (Version: 2.4.0.14)

Canon RAW Image Task for ZoomBrowser EX (Version: 2.6.0.13)

Canon RemoteCapture Task for ZoomBrowser EX (Version: 1.7.0.8)

Canon Utilities EOS Utility (Version: 1.1.0.8)

Canon Utilities PhotoStitch (Version: 3.1.19.43)

Canon Utilities ZoomBrowser EX (Version: 5.8.0.74)

COMODO Internet Security (Version: 5.0.32580.1142)

Copy (Version: 43.1.5.000)

CP_AtenaShokunin1Config (Version: 61.0.163.000)

CP_CalendarTemplates1 (Version: 61.0.163.000)

cp_OnlineProjectsConfig (Version: 61.0.163.000)

CP_Package_Basic1 (Version: 61.0.163.000)

CP_Package_Variety1 (Version: 61.0.163.000)

CP_Package_Variety2 (Version: 61.0.163.000)

CP_Package_Variety3 (Version: 61.0.163.000)

CP_Panorama1Config (Version: 61.0.163.000)

cp_PosterPrintConfig (Version: 61.0.163.000)

CreativeProjects (Version: 43.1.5.000)

CreativeProjectsTemplates (Version: 43.1.5.000)

CueTour (Version: 61.0.163.000)

CustomerResearchQFolder (Version: 1.00.0000)

Defraggler (Version: 2.10)

Destinations (Version: 61.0.163.000)

DeviceFunctionQFolder (Version: 1.00.0000)

DeviceManagementQFolder (Version: 1.00.0000)

DocProc (Version: 6.0.0.0)

DocumentViewer (Version: 61.0.163.000)

DocumentViewerQFolder (Version: 1.00.0000)

eSupportQFolder (Version: 1.00.0000)

Fax (Version: 43.0.217.000)

Fax_CDA (Version: 51.0.230.000)

FullDPAppQFolder (Version: 1.00.0000)

Google Chrome (Version: 33.0.1750.146)

Google Update Helper (Version: 1.3.22.5)

HP Document Viewer 6.1 (Version: 6.1)

HP Extended Capabilities 6.1 (Version: 6.1)

HP Imaging Device Functions 6.1 (Version: 6.1)

hp officejet g series

HP Photosmart Premier Software 6.1 (Version: 6.1)

HP PSC & OfficeJet 4.2

HP PSC & OfficeJet 6.1.A

HP Software Update (Version: 2.0.39.20040212)

HP Solution Center and Imaging Support Tools 6.1 (Version: 6.1)

HP Update (Version: 5.005.000.002)

HPProductAssistant (Version: 61.0.163.000)

HPSystemDiagnostics (Version: 1.5.0.0)

HTC BMP USB Driver (Version: 1.0.5375)

HTC Driver Installer (Version: 4.0.1.001)

HTC Sync (Version: 3.3.21)

InstantShare (Version: 4.0.0.40)

InstantShareAlert (Version: 1.00.0000)

InstantShareDevices (Version: 61.0.163.000)

Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4543)

IPTInstaller (Version: 4.0.8)

Java 7 Update 7 (Version: 7.0.70)

Java Auto Updater (Version: 2.1.9.0)

McAfee Security Scan Plus (Version: 3.8.130.10)

Microsoft .NET Framework 1.1 (Version: 1.1.4322)

Microsoft .NET Framework 1.1 Security Update (KB2833941)

Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)

Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)

Microsoft Application Error Reporting (Version: 12.0.6012.5000)

Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)

Microsoft Kernel-Mode Driver Framework Feature Pack 1.7

Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)

Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)

Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)

Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014)

Microsoft Security Client (Version: 4.3.0215.0)

Microsoft Security Essentials (Version: 4.3.215.0)

Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)

Microsoft Sync Framework 2.0 Core Components (x86) ENU  (Version: 2.0.1578.0)

Microsoft Sync Framework 2.0 Provider Services (x86) ENU  (Version: 2.0.1578.0)

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Mozilla Firefox 15.0 (x86 en-US) (Version: 15.0)

Mozilla Maintenance Service (Version: 27.0.1)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)

MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)

NewCopy_CDA (Version: 51.0.230.000)

Overland (Version: 2.1.5)

PanoStandAlone (Version: 61.0.163.000)

PhotoGallery (Version: 61.0.163.000)

PrintScreen (Version: 43.1.5.000)

ProductContextNPI (Version: 51.0.230.000)

QuickProjects (Version: 43.1.5.000)

RandMap (Version: 61.0.163.000)

Readme (Version: 51.0.230.000)

Scan (Version: 6.0.0.0)

ScannerCopy (Version: 6.0.0.0)

SkinsHP1 (Version: 61.0.163.000)

SolutionCenter (Version: 61.0.163.000)

Sonic_PrimoSDK (Version: 61.0.163.000)

SoundMAX (Version: 5.12.01.5246)

Speccy (Version: 1.22)

Status (Version: 61.0.163.000)

SyncToy 2.1 (x86) (Version: 2.1.0)

Toolbox (Version: 61.0.163.000)

TrayApp (Version: 61.0.163.000)

Unload (Version: 6.0.0)

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2768023) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817642) 32-Bit Edition

Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)

Update for Windows XP (KB2345886) (Version: 1)

Update for Windows XP (KB2467659) (Version: 1)

Update for Windows XP (KB2661254-v2) (Version: 2)

Update for Windows XP (KB2718704) (Version: 1)

Update for Windows XP (KB2736233) (Version: 1)

Update for Windows XP (KB2749655) (Version: 1)

Update for Windows XP (KB2863058) (Version: 1)

Update for Windows XP (KB898461) (Version: 1)

Update for Windows XP (KB951978) (Version: 1)

Update for Windows XP (KB955759) (Version: 1)

Update for Windows XP (KB968389) (Version: 1)

Update for Windows XP (KB971029) (Version: 1)

Update for Windows XP (KB973815) (Version: 1)

VLC media player 2.0.8 (Version: 2.0.8)

WebFldrs XP (Version: 9.50.7523)

WebReg (Version: 61.0.163.000)

Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)

Windows Internet Explorer 8 (Version: 20090308.140743)

Windows Media Format 11 runtime

Windows Media Player 11

Windows Support Tools (Version: 5.1.2600.2180)

Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 29%

Total physical RAM: 2038.07 MB

Available physical RAM: 1434.37 MB

Total Pagefile: 3930.07 MB

Available Pagefile: 3131.93 MB

Total Virtual: 2047.88 MB

Available Virtual: 1982.14 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.49 GB) (Free:46.2 GB) NTFS

========================= Users: ========================================

User accounts for \\HOME-PC

Administrator            ASPNET                   Guest                   

HelpAssistant            SUPPORT_388945a0         vicky                   


tdskiller-ok



#9 kamibird

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Posted 14 March 2014 - 10:53 AM

I didnt delete anything, since I think I made a mistake once deleting the wrong thing.

 

# AdwCleaner v3.022 - Report created 14/03/2014 at 08:38:53
# Updated 13/03/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : vicky - HOME-PC
# Running from : C:\Documents and Settings\vicky\My Documents\Downloads\AdwCleaner(1).exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Program Files\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml
Folder Found C:\Documents and Settings\Administrator.HOME-PC\Application Data\AVG SafeGuard toolbar
Folder Found C:\Documents and Settings\Administrator.HOME-PC\Local Settings\Application Data\AVG SafeGuard toolbar
Folder Found C:\Documents and Settings\All Users\Application Data\AVG SafeGuard toolbar
Folder Found C:\Documents and Settings\vicky\Application Data\AVG SafeGuard toolbar
Folder Found C:\Documents and Settings\vicky\Local Settings\Application Data\AVG SafeGuard toolbar
Folder Found C:\Documents and Settings\vicky\Local Settings\Application Data\AVG Secure Search
Folder Found C:\Program Files\AVG SafeGuard toolbar
Folder Found C:\Program Files\Common Files\AVG Secure Search

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AVG SafeGuard toolbar
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKLM\Software\AVG SafeGuard toolbar
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Found : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Found : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\AVG SafeGuard toolbar
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v15.0 (en-US)

[ File : C:\Documents and Settings\vicky\Application Data\Mozilla\Firefox\Profiles\tmavej3p.default-1376461069000\prefs.js ]


*************************

AdwCleaner[R0].txt - [3008 octets] - [05/01/2014 20:37:25]
AdwCleaner[R1].txt - [2578 octets] - [14/03/2014 08:38:53]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [2638 octets] ##########



#10 boopme

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Posted 14 March 2014 - 10:57 AM

I would remove all of that.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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