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Is malware causing trouble for this PC?


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14 replies to this topic

#1 Argonitious

Argonitious

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Posted 12 March 2014 - 02:32 PM

Hi,

My dad's pc has very poor performance on its internet connection. Its fastest download speed is about 90 kilobytes per second.  Even after upgrading our download speed ot 8 megabits per second, his pc still barely acheives 90 kilobytes per second. All of our other PCs have good download speeds.  Also, web browsing in Firefox makes the PC run slowly. Although the PC is about 8 years old, it was able to handle web browsing easily about two months ago. Due to all of these issues, my dad can't do any work on his computer. Is this being caused by some kind of malware? Thanks in advance. :)


Edited by Argonitious, 12 March 2014 - 02:33 PM.


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#2 Alex&Vanko

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Posted 12 March 2014 - 02:36 PM

Download Minitoolbox - http://www.bleepingcomputer.com/download/minitoolbox/

Start the application.Set ticks everywhere.Click GO button.After is done a log will appear.Save and attach it here.



#3 Argonitious

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Posted 12 March 2014 - 08:06 PM

Here is the log file.
 
https://www.mediafire.com/?mgzcl3nl7mp722x

MiniToolBox by Farbar Version: 23-01-2014
Ran by Compaq_Owner (administrator) on 12-03-2014 at 19:52:42
Running from "C:\Documents and Settings\Compaq_Owner\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : TGMain

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-13-D4-AE-0A-D7

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.104

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Wednesday, March 12, 2014 7:29:59 PM

Lease Expires . . . . . . . . . . : Wednesday, March 19, 2014 7:29:59 PM

1.0.168.192.in-addr.arpa
primary name server = localhost
responsible mail addr = nobody.invalid
serial = 1
refresh = 600 (10 mins)
retry = 1200 (20 mins)
expire = 604800 (7 days)
default TTL = 10800 (3 hours)
Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.224.164, 74.125.224.167, 74.125.224.165, 74.125.224.162
74.125.224.161, 74.125.224.174, 74.125.224.169, 74.125.224.168, 74.125.224.163
74.125.224.160, 74.125.224.166



Pinging google.com [74.125.224.166] with 32 bytes of data:



Reply from 74.125.224.166: bytes=32 time=67ms TTL=54

Reply from 74.125.224.166: bytes=32 time=67ms TTL=54



Ping statistics for 74.125.224.166:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 67ms, Maximum = 67ms, Average = 67ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 206.190.36.45, 98.138.253.109, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=72ms TTL=44

Reply from 98.139.183.24: bytes=32 time=75ms TTL=44



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 72ms, Maximum = 75ms, Average = 73ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 d4 ae 0a d7 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.104 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.104 192.168.0.104 20
192.168.0.0 255.255.255.0 192.168.0.104 192.168.0.104 20
192.168.0.104 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.104 192.168.0.104 20
224.0.0.0 240.0.0.0 192.168.0.104 192.168.0.104 20
255.255.255.255 255.255.255.255 192.168.0.104 192.168.0.104 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/11/2014 06:32:08 PM) (Source: Application Error) (User: )
Description: Faulting application hpbootop.exe, version 2.0.5.0, faulting module hpbootop.exe, version 2.0.5.0, fault address 0x00002f03.
Processing media-specific event for [hpbootop.exe!ws!]

Error: (03/07/2014 09:58:25 PM) (Source: Application Error) (User: )
Description: Faulting application hpbootop.exe, version 2.0.5.0, faulting module , version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [hpbootop.exe!ws!]

Error: (03/03/2014 08:57:37 PM) (Source: SecurityCenter) (User: )
Description: The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.

Error: (03/03/2014 08:57:37 PM) (Source: WinMgmt) (User: )
Description: WinMgmt could not open the repository file. This could be due to insufficient security access to the "<%SystemRoot%>\System32\WBEM\Repository", insufficient disk space or insufficient memory.

Error: (03/02/2014 01:38:53 PM) (Source: Application Error) (User: )
Description: Faulting application hpbootop.exe, version 2.0.5.0, faulting module hpbootop.exe, version 2.0.5.0, fault address 0x00002f03.
Processing media-specific event for [hpbootop.exe!ws!]

Error: (02/28/2014 06:49:50 PM) (Source: MsiInstaller) (User: TGMAIN)
Description: Product: Sonic Update Manager -- Error 1706. An installation package for the product Sonic Update Manager cannot be found. Try the installation again using a valid copy of the installation package 'UM.MSI'.

Error: (02/25/2014 09:02:46 PM) (Source: Application Error) (User: )
Description: Faulting application hpbootop.exe, version 2.0.5.0, faulting module hpbootop.exe, version 2.0.5.0, fault address 0x00002f03.
Processing media-specific event for [hpbootop.exe!ws!]

Error: (02/10/2014 00:14:12 PM) (Source: Application Error) (User: )
Description: Faulting application hpbootop.exe, version 2.0.5.0, faulting module hpbootop.exe, version 2.0.5.0, fault address 0x00002f03.
Processing media-specific event for [hpbootop.exe!ws!]

Error: (01/04/2014 09:49:20 PM) (Source: MsiInstaller) (User: TGMAIN)
Description: Product: Sonic Update Manager -- Error 1706. An installation package for the product Sonic Update Manager cannot be found. Try the installation again using a valid copy of the installation package 'UM.MSI'.

Error: (01/04/2014 09:04:36 PM) (Source: MsiInstaller) (User: TGMAIN)
Description: Product: Sonic Update Manager -- Error 1706. An installation package for the product Sonic Update Manager cannot be found. Try the installation again using a valid copy of the installation package 'UM.MSI'.


System errors:
=============
Error: (03/12/2014 07:31:07 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2

Error: (03/12/2014 07:29:54 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.103 for the Network Card with network address 0013D4AE0AD7 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (03/12/2014 10:22:48 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2

Error: (03/11/2014 10:21:59 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.104 for the Network Card with network address 0013D4AE0AD7 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (03/11/2014 09:30:44 PM) (Source: Service Control Manager) (User: )
Description: The WMDM PMSP Service service terminated unexpectedly. It has done this 1 time(s).

Error: (03/11/2014 09:30:44 PM) (Source: Service Control Manager) (User: )
Description: The Syntek STK1160 Service service terminated unexpectedly. It has done this 1 time(s).

Error: (03/11/2014 09:30:43 PM) (Source: Service Control Manager) (User: )
Description: The GearSecurity service terminated unexpectedly. It has done this 1 time(s).

Error: (03/11/2014 06:26:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2

Error: (03/10/2014 10:14:11 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2

Error: (03/10/2014 09:16:57 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2


Microsoft Office Sessions:
=========================
Error: (03/11/2014 06:32:08 PM) (Source: Application Error)(User: )
Description: hpbootop.exe2.0.5.0hpbootop.exe2.0.5.000002f03

Error: (03/07/2014 09:58:25 PM) (Source: Application Error)(User: )
Description: hpbootop.exe2.0.5.00.0.0.000000000

Error: (03/03/2014 08:57:37 PM) (Source: SecurityCenter)(User: )
Description:

Error: (03/03/2014 08:57:37 PM) (Source: WinMgmt)(User: )
Description:

Error: (03/02/2014 01:38:53 PM) (Source: Application Error)(User: )
Description: hpbootop.exe2.0.5.0hpbootop.exe2.0.5.000002f03

Error: (02/28/2014 06:49:50 PM) (Source: MsiInstaller)(User: TGMAIN)
Description: Product: Sonic Update Manager -- Error 1706. An installation package for the product Sonic Update Manager cannot be found. Try the installation again using a valid copy of the installation package 'UM.MSI'.(NULL)(NULL)(NULL)

Error: (02/25/2014 09:02:46 PM) (Source: Application Error)(User: )
Description: hpbootop.exe2.0.5.0hpbootop.exe2.0.5.000002f03

Error: (02/10/2014 00:14:12 PM) (Source: Application Error)(User: )
Description: hpbootop.exe2.0.5.0hpbootop.exe2.0.5.000002f03

Error: (01/04/2014 09:49:20 PM) (Source: MsiInstaller)(User: TGMAIN)
Description: Product: Sonic Update Manager -- Error 1706. An installation package for the product Sonic Update Manager cannot be found. Try the installation again using a valid copy of the installation package 'UM.MSI'.(NULL)(NULL)(NULL)

Error: (01/04/2014 09:04:36 PM) (Source: MsiInstaller)(User: TGMAIN)
Description: Product: Sonic Update Manager -- Error 1706. An installation package for the product Sonic Update Manager cannot be found. Try the installation again using a valid copy of the installation package 'UM.MSI'.(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 2.1.5)
AAC Decoder (Version: 7.1.0)
Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 11.5 (Version: 11.5.2.602)
APC PowerChute Personal Edition (Version: 1.5)
Apple Application Support (Version: 1.1.0)
Apple Software Update (Version: 2.1.1.116)
ATI Control Panel (Version: 6.14.10.5157)
ATI Display Driver (Version: 8.15-050607a-024880C-HP)
AutoUpdate (Version: 1.1)
AVG 2011 (Version: 10.0.1432)
AVG 2011 (Version: 10.0.1498)
AVG 2011 (Version: 10.0.3722)
Bonjour (Version: 1.0.106)
BufferChm (Version: 90.0.146.000)
Cakewalk Pyro 2004
Camera Window DS (Version: 5.3.1)
Camera Window DVC (Version: 5.4.4)
Camera Window DVC (Version: 6.0)
Camera Window MC (Version: 6.0)
Canon Camera Access Library (Version: 8.0.0.21)
Canon Camera Support Core Library (Version: 7.3.0.4)
Canon Camera Window DC_DV 5 for ZoomBrowser EX (Version: 5.4.4)
Canon Camera Window DC_DV 6 for ZoomBrowser EX (Version: 6.0)
Canon Camera Window DSLR 5 for ZoomBrowser EX (Version: 5.3.1)
Canon Camera Window MC 6 for ZoomBrowser EX (Version: 6.0)
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool (Version: 3.2.0)
Canon IJ Scan Utility
Canon MovieEdit Task for ZoomBrowser EX (Version: 2.0.0.8)
Canon MX450 series MP Drivers (Version: 1.00)
Canon MX450 series User Registration
Canon MX860 series MP Drivers
Canon My Printer (Version: 3.1.0)
Canon PhotoRecord (Version: 02.02.04002)
Canon RAW Image Task for ZoomBrowser EX (Version: 2.2)
Canon Utilities CP Printer Guide (Version: 4.0.0)
Canon Utilities Easy-PhotoPrint
Canon Utilities PhotoStitch 3.1 (Version: 3.1.16)
CCleaner (Version: 3.26)
Compaq Connections (remove only)
Compaq Game Console and games
Compaq Organize
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Digital Photo Navigator 1.0
DivX Codec (Version: 6.8.5)
DivX Converter (Version: 7.1.0)
DivX Player (Version: 7.2.0)
DivX Plus DirectShow Filters
DivX Version Checker (Version: 7.1.0.2)
DivX Web Player (Version: 1.5.0)
Easy Internet Sign-up (Version: FE UI-4.0.0.1573)
Enhanced Multimedia Keyboard Solution
Fax (Version: 120.0.194.000)
Google Earth (Version: 4.0.2091)
Google Toolbar for Internet Explorer
H.264 Decoder (Version: 1.1.0)
HL-2270DW (Version: 1.0.6.0)
HP Boot Optimizer (Version: 1.0.2)
HP Memories Disc (Version: 1.0.4.805)
HP Update (Version: 5.002.006.003)
HP_Network_UserGuide (Version: 1.00.0000)
HpSdpAppCoreApp (Version: 3.00.0000)
Image Resizer Powertoy for Windows XP (Version: 1.00.0001)
InterActual Player
InterVideo WinDVD Player (Version: 5.0-B11.789)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Konami Frogger 1.1 (Version: 1.1)
LightScribe 1.4.84.1 (Version: 1.4.84.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Marble Blast XP
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Excel Viewer (Version: 12.0.6612.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Plus! Dancer LE (Version: 1.1.0.3522)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft PowerPoint Viewer (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.04.0623)
MKV Splitter (Version: 1.0.1)
Motorola SM56 Speakerphone Modem
MovieEdit Task (Version: 2.0.0.8)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Office 2003 Tour (Version: 1.0.0)
PC-Doctor 5 for Windows (Version: 5.00.2832.01)
PhotoStitch (Version: 3.1.16)
Plantronics MyHeadset Updater (x86) (Version: 2.8.26503.0)
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QuickTime (Version: 7.65.17.80)
RAW Image Task 2.2 (Version: 2.2)
RealPlayer
SCT Device Updater (Version: 2.9.7.57)
SCTDrivers32 (Version: 1.00.0000)
SCTDriversV1011x86 (Version: 10.11.1)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.1.3)
Sonic RecordNow Audio (Version: 2.0.2)
Sonic RecordNow Copy (Version: 2.0.2)
Sonic RecordNow Data (Version: 2.0.2)
Sonic Update Manager (Version: 3.0.0)
Spybot - Search & Destroy 1.4
UnloadSupport (Version: 9.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
VC80CRTRedist - 8.0.50727.762 (Version: 1.0.0)
Walmart MP3 Music Downloads (Version: 1.6.4.4)
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - Cambridge Silicon Radio (CSRBC) USB (10/26/2012 2.4.0.0) (Version: 10/26/2012 2.4.0.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Devices: ================================

Name: Canon MX860 ser Network
Description: Canon MX860 ser Network
Class Guid: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Canon
Service: StillCam
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 1470.48 MB
Available physical RAM: 992.76 MB
Total Pagefile: 5400.48 MB
Available Pagefile: 4934 MB
Total Virtual: 2047.88 MB
Available Virtual: 1979.51 MB

========================= Partitions: =====================================

1 Drive c: (PRESARIO) (Fixed) (Total:179.8 GB) (Free:76.28 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:6.5 GB) (Free:1.18 GB) FAT32
8 Drive j: (Extra Storage) (Fixed) (Total:931.51 GB) (Free:843.54 GB) NTFS
9 Drive k: (KINGSTON) (Removable) (Total:3.73 GB) (Free:2.57 GB) FAT32

========================= Users: ========================================

User accounts for \\TGMAIN

Administrator ASPNET Compaq_Owner
Guest HelpAssistant SUPPORT_388945a0
SUPPORT_fddfa904

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21-01-2014 19:21:38 Installed Java 7 Update 51
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EDIT: Edited to add log at member request. ~ Animal

#4 Alex&Vanko

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Posted 12 March 2014 - 09:44 PM

Why you need this PC-Doctor 5.There is a problem with HP Boot Optimizer.Also this Sonic Update manager.The antivirus AVG 2011 is too old.



#5 Argonitious

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Posted 15 March 2014 - 12:01 AM

I removed PC-Doctor 5, HP Boot Optimizer, and Sonic Update Manager. AVG 2011 was replaced with AVG 2014. As for the internet speed issue, switching from Firefox to Chrome fixed it. The PC runs much faster now. Thanks for your help. :thumbup2:



#6 Alex&Vanko

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Posted 15 March 2014 - 02:25 AM

No problems.For nothing.

Thank you!



#7 Alex&Vanko

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Posted 15 March 2014 - 02:34 AM

1.Go to Start
2. Click on Control Panel
3. Then System
4. Select Hardware
5. Choose Device Manager
6. Under View select "Show hidden devices"
7. Expand Non Plug and Play Drivers
8. Find ftsata2 and right click and go to properties
9. Go to Driver tab
10. Then under Type set to Demand

 

Also download and install Adobe AIR 4.0 - http://get.adobe.com/air/?promoid=JOPDE



#8 noknojon

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Posted 15 March 2014 - 04:26 AM

Hello Argonitious -

Please use Copy and Paste for logs in this area, as we prefer to leave an open script to work with.

 

Programs like Mediafire can carry hidden infections, so this is to protect you also.

 

When we ask for a first scan there can be problems that show up better with Copy / Paste.



#9 Argonitious

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Posted 16 March 2014 - 11:28 AM

Alex&Vanko, why do I need to install Adobe AIR? I've never used anything that required it. Also, what does this ftsata setting do?

 

noknojon, do you want me to make a new post with the log file's contents?


Edited by Argonitious, 16 March 2014 - 11:30 AM.


#10 Alex&Vanko

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Posted 16 March 2014 - 08:16 PM

Hello Argonitious,

My guess is that AIR was installed by another application at some point (possibly Adobe Reader.)
If you uninstall it, you should get a dialog with a complete list of apps that rely on AIR.
It warns you that if you continue the uninstall, those apps will no longer function.

You have older version.

Thank you!


Edited by Alex&Vanko, 16 March 2014 - 08:16 PM.


#11 Alex&Vanko

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Posted 16 March 2014 - 08:45 PM

ftsata2 is something related with HP.

I beg you to edit your post removing the link from mediafire.

Thank you!

Please download AdwCleaner by Xplode HERE onto your desktop.
    Close all open programs and internet browsers.
    Double click on AdwCleaner.exe to run the tool.
    Click on Scan.
    After the scan is complete click on "Clean"
    Confirm each time with Ok.
    Your computer will be rebooted automatically. A text file will open after the restart.
    Please post the content of that logfile with your next answer.
    You can find the logfile at C:\AdwCleaner[S1].txt as well.



#12 Argonitious

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Posted 22 March 2014 - 05:45 PM

Sorry for the late reply. Adobe AIR recently updated itself. I changed the ftsata2 setting and ran AdwCleaner. AdwCleaner did not create a file called AdwCleaner[S1].txt, but It did make one called AdwCleaner[S0].txt.  Is that basically the same thing?


Edited by Argonitious, 22 March 2014 - 05:58 PM.


#13 Alex&Vanko

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Posted 22 March 2014 - 06:19 PM

Hello Argonitious!

Ok post the content.Copy and Paste.

Thank you!



#14 Alex&Vanko

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Posted 22 March 2014 - 07:39 PM

So what is GearSecurity? A part of Norton product or CD/DVD burning software?

Here IP is 192.168.0.104 but denied by DHCP.Previous denied was 192.168.0.103

There is a problem with 192.168.0.1 I think.



#15 Argonitious

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Posted 22 March 2014 - 08:30 PM

At one time, a Norton product was installed on the computer. It was uninstalled years ago. Should I disable GearSecurity?

 

Here is the content of AdwCleaner[S0].txt:

# AdwCleaner v3.022 - Report created 20/03/2014 at 21:27:28
# Updated 13/03/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Compaq_Owner - TGMAIN
# Running from : C:\Documents and Settings\Compaq_Owner\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\Compaq_Owner\Application Data\DriverCure

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BF0118D4-63FF-4138-9327-F3028FB1A578}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{201F27D4-3704-41D6-89C1-AA35E39143ED}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3041D03E-FD4B-44E0-B742-2D9B88305F98}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar

***** [ Browsers ] *****

-\\ Internet Explorer v7.0.6000.21364


-\\ Google Chrome v33.0.1750.154

[ File : C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1588 octets] - [20/03/2014 21:24:38]
AdwCleaner[S0].txt - [1531 octets] - [20/03/2014 21:27:28]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1591 octets] ##########






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