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vague problems after kid using my work computer -- ideas?


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9 replies to this topic

#1 dolly13

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Posted 12 March 2014 - 02:31 PM

I use my new-ish Windows 7 desktop (about 6 months old) for work. A couple months ago, a guest's kid noticed my computer on, installed some games (which I uninstalled shortly thereafter) but the computer hasn't been quite right ever since.

 

I use avast, and ran a boot-time scan which came up empty. I also ran Malwarebytes, which also came up empty -- yes a full scan turned up 0 files.

 

The problems are:

 

the computer is running noticeably slower, downloading slower etc.

 

freezing up (forcing me to shut down with the power button and then try to reboot, which ends up requiring a disk scan most of the time)

 

the computer is not waking up when it goes to sleep most of the time (doesn't seem like the mouse or keyboard is able to wake it up -- again, requiring a shut-down with the power button).

 

At this point, I don't even know which problems might have been caused by some suspect downloads, and which might be caused by all these power-button shut-downs.

 

I'd rather try to fix things on my own, rather than wait till it no longer boots up at all, and then I have to hire someone to fix it.

 

Ideas? Thanks very much



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#2 dc3

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Posted 12 March 2014 - 02:43 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 dolly13

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Posted 12 March 2014 - 03:20 PM

Hi, Arachibutyrophobia,

Thank you very much for the help. One thing I noticed is that there are a whole lot of installed games that I've never seen before. My daughter has a user, but she is not an admin so I didn't think she could download games. Anyway, here's the info and thanks again:

 

Speccy Link:

 

http://speccy.piriform.com/results/sT43f2LMBUja5rlM0cm0gUs

 

 

Here is the MiniToolBox log:

 

MiniToolBox by Farbar  Version: 23-01-2014

Ran by Barbara (administrator) on 12-03-2014 at 12:54:58

Running from "C:\Users\Barbara\Desktop"

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (03/01/2014 01:14:22 PM) (Source: Chrome) (User: NT AUTHORITY)

Description: Chrome has encountered a fatal error.

ver=33.0.1750.117;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\2310a06e-38a5-4cea-a58d-b7a7a401d91a.dmp

 

Error: (02/24/2014 07:10:38 PM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_MpsSvc, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1

Faulting module name: bfe.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c4f7

Exception code: 0xc0000005

Fault offset: 0x000000000000326a

Faulting process id: 0x69c

Faulting application start time: 0xsvchost.exe_MpsSvc0

Faulting application path: svchost.exe_MpsSvc1

Faulting module path: svchost.exe_MpsSvc2

Report Id: svchost.exe_MpsSvc3

 

Error: (02/24/2014 07:10:34 PM) (Source: Application Error) (User: )

Description: Faulting application name: svchost.exe_RpcEptMapper, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1

Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24

Exception code: 0xc0000005

Fault offset: 0x00000000000269f5

Faulting process id: 0x350

Faulting application start time: 0xsvchost.exe_RpcEptMapper0

Faulting application path: svchost.exe_RpcEptMapper1

Faulting module path: svchost.exe_RpcEptMapper2

Report Id: svchost.exe_RpcEptMapper3

 

Error: (02/18/2014 05:11:40 PM) (Source: Application Error) (User: )

Description: Faulting application name: SecondBackup.exe, version: 1.0.0.0, time stamp: 0x50f047c0

Faulting module name: fathzip.dll, version: 4.7.9.208, time stamp: 0x48a86484

Exception code: 0xc0000005

Fault offset: 0x0002e391

Faulting process id: 0xfbc

Faulting application start time: 0xSecondBackup.exe0

Faulting application path: SecondBackup.exe1

Faulting module path: SecondBackup.exe2

Report Id: SecondBackup.exe3

 

Error: (02/11/2014 09:53:07 PM) (Source: Application Hang) (User: )

Description: The program firefox.exe version 26.0.0.5087 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 10d8

 

Start Time: 01cf27a0e31fadb0

 

Termination Time: 24

 

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

 

Report Id: 829e1247-93a1-11e3-860b-8851fb47371a

 

Error: (02/11/2014 08:09:33 PM) (Source: System Restore) (User: )

Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0xc0000022.

 

Error: (02/07/2014 05:02:59 PM) (Source: Chrome) (User: NT AUTHORITY)

Description: Chrome has encountered a fatal error.

ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\aeef8e1d-39f1-4bf2-8b07-58ee68a74a75.dmp

 

Error: (01/12/2014 06:55:17 AM) (Source: Application Error) (User: )

Description: Faulting application name: MozyRestoreManager.exe, version: 0.0.0.0, time stamp: 0x52814a42

Faulting module name: MozyRestoreManager.exe, version: 0.0.0.0, time stamp: 0x52814a42

Exception code: 0xc0000005

Fault offset: 0x000b03d0

Faulting process id: 0x1a8c

Faulting application start time: 0xMozyRestoreManager.exe0

Faulting application path: MozyRestoreManager.exe1

Faulting module path: MozyRestoreManager.exe2

Report Id: MozyRestoreManager.exe3

 

Error: (12/28/2013 04:32:38 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Desktop)

Description: Windows cannot delete the profile directory C:\Users\Joe. This error may be caused by files in this directory being used by another program.

 

 DETAIL - The directory is not empty.

 

Error: (12/28/2013 01:34:06 PM) (Source: Application Hang) (User: )

Description: The program League of Legends.exe version 3.15.0.255 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 1990

 

Start Time: 01cf040a63bf3bf6

 

Termination Time: 57

 

Application Path: C:\Users\Joe\Documents\My Games\RADS\solutions\lol_game_client_sln\releases\0.0.1.3\deploy\League of Legends.exe

 

Report Id:

 

 

System errors:

=============

Error: (03/11/2014 01:42:57 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/11/2014 01:41:56 PM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

 

Error: (03/11/2014 08:55:36 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/11/2014 08:54:32 AM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

 

Error: (03/11/2014 08:54:01 AM) (Source: EventLog) (User: )

Description: The previous system shutdown at 8:45:47 AM on ?3/?11/?2014 was unexpected.

 

Error: (03/10/2014 10:39:35 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/10/2014 10:38:34 PM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

 

Error: (03/10/2014 06:50:29 PM) (Source: Disk) (User: )

Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

Error: (03/10/2014 01:17:46 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (03/10/2014 01:16:48 PM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

 

 

Microsoft Office Sessions:

=========================

Error: (03/01/2014 01:14:22 PM) (Source: Chrome)(User: NT AUTHORITY)

Description: Chrome has encountered a fatal error.

ver=33.0.1750.117;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\2310a06e-38a5-4cea-a58d-b7a7a401d91a.dmp

 

Error: (02/24/2014 07:10:38 PM) (Source: Application Error)(User: )

Description: svchost.exe_MpsSvc6.1.7600.163854a5bc3c1bfe.dll6.1.7601.175144ce7c4f7c0000005000000000000326a69c01cf2e5a0596dc6bC:\windows\system32\svchost.exec:\windows\system32\bfe.dll04472085-9dc2-11e3-9961-8851fb47371a

 

Error: (02/24/2014 07:10:34 PM) (Source: Application Error)(User: )

Description: svchost.exe_RpcEptMapper6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.18247521eaf24c000000500000000000269f535001cf2e5a014a8475C:\windows\system32\svchost.exeC:\windows\SYSTEM32\ntdll.dll02575732-9dc2-11e3-9961-8851fb47371a

 

Error: (02/18/2014 05:11:40 PM) (Source: Application Error)(User: )

Description: SecondBackup.exe1.0.0.050f047c0fathzip.dll4.7.9.20848a86484c00000050002e391fbc01cf2cc99e6165e6C:\Program Files (x86)\Second Backup\SecondBackup.exeC:\windows\SysWow64\fathzip.dll67465abc-98fa-11e3-91e1-8851fb47371a

 

Error: (02/11/2014 09:53:07 PM) (Source: Application Hang)(User: )

Description: firefox.exe26.0.0.508710d801cf27a0e31fadb024C:\Program Files (x86)\Mozilla Firefox\firefox.exe829e1247-93a1-11e3-860b-8851fb47371a

 

Error: (02/11/2014 08:09:33 PM) (Source: System Restore)(User: )

Description: Windows Update0xc0000022

 

Error: (02/07/2014 05:02:59 PM) (Source: Chrome)(User: NT AUTHORITY)

Description: Chrome has encountered a fatal error.

ver=32.0.1700.107;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files (x86)\Google\CrashReports\aeef8e1d-39f1-4bf2-8b07-58ee68a74a75.dmp

 

Error: (01/12/2014 06:55:17 AM) (Source: Application Error)(User: )

Description: MozyRestoreManager.exe0.0.0.052814a42MozyRestoreManager.exe0.0.0.052814a42c0000005000b03d01a8c01cf0efaa72988f8C:\Program Files (x86)\Mozy\Mozy Restore Manager\MozyRestoreManager.exeC:\Program Files (x86)\Mozy\Mozy Restore Manager\MozyRestoreManager.exe2abb80c3-7b91-11e3-aad3-8851fb47371a

 

Error: (12/28/2013 04:32:38 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Desktop)

Description: C:\Users\JoeThe directory is not empty.

 

Error: (12/28/2013 01:34:06 PM) (Source: Application Hang)(User: )

Description: League of Legends.exe3.15.0.255199001cf040a63bf3bf657C:\Users\Joe\Documents\My Games\RADS\solutions\lol_game_client_sln\releases\0.0.1.3\deploy\League of Legends.exe

 

 

=========================== Installed Programs ============================

 

4 Elements II (Version: 2.2.0.98)

ABBYY FineReader for ScanSnap ™ 4.1 (Version: 8.02.380.7259)

Adobe Acrobat  9 Standard - English, Français, Deutsch (Version: 9.5.5)

Adobe Acrobat 9.5.5 - CPSID_83708

Adobe Digital Editions 2.0 (Version: 2.0.1)

Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)

Adobe Flash Player 12 Plugin (Version: 12.0.0.77)

avast! Free Antivirus (Version: 9.0.2013)

Bejeweled 3 (Version: 2.2.0.98)

BigOven (Version: 1.9.1)

Blackhawk Striker 2 (Version: 2.2.0.95)

CardMinder (Version: V4.1L10)

CardMinder V4.1 (Version: 4.1.10.1)

CCleaner (Version: 4.09)

Chuzzle Deluxe (Version: 2.2.0.95)

Cisco WebEx Meetings

Cradle of Rome 2 (Version: 2.2.0.98)

D3DX10 (Version: 15.4.2368.0902)

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)

Dora's World Adventure (Version: 2.2.0.95)

Escape the Emerald Star (Version: 2.2.0.98)

Facebook (Version: 1.1.0004)

Farm Frenzy (Version: 2.2.0.98)

Farmscapes (Version: 2.2.0.97)

FATE (Version: 2.2.0.97)

Final Drive Fury (Version: 2.2.0.95)

Golden Trails 2: The Lost Legacy Collector's Edition (Version: 2.2.0.98)

Google Chrome (Version: 33.0.1750.146)

Google Update Helper (Version: 1.3.22.5)

Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)

Hoyle Card Games (Version: 2.2.0.95)

HP Application Assistant (Version: 1.1.466.3970)

HP Auto (Version: 1.0.12935.3667)

HP Calendar (Version: 5.1.4245.23508)

HP Clock (Version: 5.1.4281.27332)

HP Customer Experience Enhancements (Version: 6.0.1.8)

HP Games (Version: 1.0.2.5)

HP LinkUp (Version: 2.01.029)

HP Magic Canvas (Version: 5.1.15.0)

HP Magic Canvas Tutorials (Version: 6.0.0.0)

HP Notes (Version: 5.1.4274.30382)

HP Odometer (Version: 2.10.0000)

HP RSS (Version: 5.1.4289.23799)

HP Setup (Version: 9.1.15430.4033)

HP Support Assistant (Version: 7.0.39.15)

HP Support Information (Version: 11.00.0001)

HP TouchSmart Background - Beats (Version: 1.0.1.0)

HP TouchSmart RecipeBox (Version: 3.0.3830.27730)

HP Update (Version: 5.005.000.002)

HP Weather (Version: 5.1.4245.22595)

Intel® Management Engine Components (Version: 8.0.0.1351)

Intel® OpenCL CPU Runtime

Intel® Processor Graphics (Version: 8.15.10.2696)

Java 7 Update 51 (Version: 7.0.510)

Java Auto Updater (Version: 2.1.9.8)

Jewel Match 3 (Version: 2.2.0.98)

Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)

John Deere Drive Green (Version: 2.2.0.95)

Junk Mail filter update (Version: 15.4.3502.0922)

LastPass (uninstall only)

Luxor HD (Version: 2.2.0.98)

Mah Jong Medley (Version: 2.2.0.95)

Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)

Mesh Runtime (Version: 15.4.5722.2)

Metric Converter (Version: 1.0.0.0)

Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)

Microsoft Application Error Reporting (Version: 12.0.6015.5000)

Microsoft Mathematics (Version: 4.0)

Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)

Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)

Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)

Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)

Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)

Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)

Microsoft Silverlight (Version: 5.1.20913.0)

Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)

Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)

Mortimer Beckett and the Crimson Thief Premium Edition (Version: 2.2.0.98)

Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)

Mozilla Maintenance Service (Version: 27.0.1)

MSVCRT (Version: 15.4.2862.0708)

MSVCRT_amd64 (Version: 15.4.2862.0708)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

My Farm Life 2 (Version: 2.2.0.98)

opensource (Version: 1.0.14960.3876)

Penguins! (Version: 2.2.0.98)

Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)

PlayReady PC Runtime amd64 (Version: 1.3.0)

PlayReady PC Runtime x86 (Version: 1.3.0)

Poker Superstars III (Version: 2.2.0.95)

Polar Bowler (Version: 2.2.0.97)

Polar Golfer (Version: 2.2.0.98)

Power2Go (Version: 6.1.6207)

Ralink 802.11n Wireless LAN Card (Version: 3.2.12.0)

Recovery Manager (Version: 5.5.0.5119)

Remote Graphics Receiver (Version: 5.4.5)

Revo Uninstaller 1.95 (Version: 1.95)

Roads of Rome 3 (Version: 2.2.0.98)

ScanSnap (Version: 5.0.21.1)

ScanSnap Manager (Version: V5.0L21)

ScanSnap Organizer (Version: 4.1.11.3)

ScanSnap Organizer (Version: V4.1L11)

Second Backup 9.9.05

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition

Skype™ 6.11 (Version: 6.11.102)

Tales of Lagoona (Version: 2.2.0.98)

TI USB 3.0 Host Controller Driver (Version: 1.12.18.0)

TI USB3 Host Driver (Version: 1.12.18.0)

Torchlight (Version: 2.2.0.98)

TSHostedAppLauncher (Version: 5.1.15.0)

Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition

Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition

Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition

Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition

Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition

Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition

Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition

Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition

Update Installer for WildTangent Games App

Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)

WildTangent Games App (HP Games) (Version: 4.0.5.36)

Windows Live Communications Platform (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3502.0922)

Windows Live Essentials (Version: 15.4.3538.0513)

Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)

Windows Live Installer (Version: 15.4.3502.0922)

Windows Live Language Selector (Version: 15.4.3538.0513)

Windows Live Mail (Version: 15.4.3502.0922)

Windows Live Mesh (Version: 15.4.3502.0922)

Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)

Windows Live Messenger (Version: 15.4.3538.0513)

Windows Live MIME IFilter (Version: 15.4.3502.0922)

Windows Live Movie Maker (Version: 15.4.3502.0922)

Windows Live Photo Common (Version: 15.4.3502.0922)

Windows Live Photo Gallery (Version: 15.4.3502.0922)

Windows Live PIMT Platform (Version: 15.4.3508.1109)

Windows Live Remote Client (Version: 15.4.5722.2)

Windows Live Remote Client Resources (Version: 15.4.5722.2)

Windows Live Remote Service (Version: 15.4.5722.2)

Windows Live Remote Service Resources (Version: 15.4.5722.2)

Windows Live SOXE (Version: 15.4.3502.0922)

Windows Live SOXE Definitions (Version: 15.4.3502.0922)

Windows Live UX Platform (Version: 15.4.3502.0922)

Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)

Windows Live Writer (Version: 15.4.3502.0922)

Windows Live Writer Resources (Version: 15.4.3502.0922)

WinZip 16.0 (Version: 16.0.9715)

Wuala (Version: 1.0.428.0)

Wuala CBFS (Version: 3.2.107.0)

Wuala OverlayIcons (Version: 1.0.0.2)

Youda Fisherman (Version: 2.2.0.98)

Zuma's Revenge (Version: 2.2.0.98)

 

========================= Memory info: ===================================

 

Percentage of memory in use: 34%

Total physical RAM: 8080.01 MB

Available physical RAM: 5312.48 MB

Total Pagefile: 16158.2 MB

Available Pagefile: 13050.5 MB

Total Virtual: 4095.88 MB

Available Virtual: 3961.98 MB

 

========================= Partitions: =====================================

 

1 Drive c: (OS) (Fixed) (Total:914.75 GB) (Free:726.59 GB) NTFS

2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.54 GB) (Free:2.06 GB) NTFS

8 Drive j: (Expansion Drive) (Fixed) (Total:465.76 GB) (Free:205.73 GB) NTFS

9 Drive w: (Wuala) (Network) (Total:55 GB) (Free:18.37 GB) FAT32

 

========================= Users: ========================================

 

User accounts for \\DESKTOP

 

Administrator            Barbara                  Guest                   

Paul                     Vera                    

 

========================= Minidump Files ==================================

 

No minidump file found

 

 

**** End of log ****

 

AdwCleaner Log:

 

# AdwCleaner v3.021 - Report created 12/03/2014 at 13:07:11

# Updated 10/03/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Barbara - DESKTOP

# Running from : C:\Users\Barbara\Desktop\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\windows\SysWOW64\AI_RecycleBin

[x] Not Deleted : C:\Users\Barbara\AppData\Local\Google\Chrome\User Data\Default\Extensions\adpkifcfcacgmnggcbpbjbkdijciiigm

File Deleted : C:\Users\Barbara\AppData\Roaming\Mozilla\Firefox\Profiles\x757ux99.default\searchplugins\Askcom.xml

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16518

 

 

-\\ Mozilla Firefox v27.0.1 (en-US)

 

[ File : C:\Users\Barbara\AppData\Roaming\Mozilla\Firefox\Profiles\x757ux99.default\prefs.js ]

 

Line Deleted : user_pref("browser.search.order.1", "Ask.com");

Line Deleted : user_pref("browser.startup.homepage", "hxxps://mail.google.com/mail/u/0/#inbox|hxxp://create.demandstudios.com/");

Line Deleted : user_pref("extensions.toolbar@ask.com.install-event-fired", true);

Line Deleted : user_pref("socialfixer.579231961/cached_content/donate_pagelet", "{\"expires_on\":1342214260584,\"content\":\"<div style=\\\"background-color:#ffffcc;border:1px solid #cccc99;padding:5px;-moz-border-r[...]

Line Deleted : user_pref("socialfixer.579231961/prefs", "{\"installed_on_5\":1340997477765,\"sfx_donate_check_time2\":1341602277946,\"last_message_check\":1341083877968,\"show_message\":false,\"tip_show_after\":1372[...]

 

-\\ Google Chrome v33.0.1750.146

 

[ File : C:\Users\Barbara\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

[ File : C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

[ File : C:\Users\Vera\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [3622 octets] - [12/03/2014 13:02:39]

AdwCleaner[S0].txt - [3235 octets] - [12/03/2014 13:07:11]

 

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3295 octets] ##########



#4 dc3

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Posted 12 March 2014 - 03:39 PM

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Sart orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If problems are found do the following.
 
Once the scan has completed click on the Start orb, then type notepad in the Search programs and file.  Notepad will appear above the search box under Programs, click on it.
 
When notepad opens type or copy/paste the following into notepad.
 
@echo off
ndstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
del %0
 
Click on File, then click on Save As, and type sfc.bat, then click on Save.
 
Double click on the batch file.
 
This will create the file, sfcdetail.txt on your Desktop, this will remove the .bat file icon. 
 
Please copy and then paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dolly13

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Posted 12 March 2014 - 05:49 PM

Hi again dc3,

 

Well, I was fully expecting it to find something wrong with Windows, but it says:

 

Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
 
Edited to add: I thought "What a neat trick this /scannow business is" so I tried it on my Windows 7 laptop (which has its own set of problems, with the wireless card and/or bluetooth hardware occasionally going invisible/inoperable for no reason).  I got a message that there were corrupt Windows files that could not be replaced. :( I don't know if I should start a thread for that computer as well. I feel silly having two "bleeping computers" at the same time. I use one or the other every day for work, so I'd love to have them in decent shape again.

Edited by dolly13, 12 March 2014 - 08:03 PM.


#6 dc3

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Posted 13 March 2014 - 10:48 AM

Yes, I would start a separate topic for the second computer.  You don't want to add complications to this topic by trying to address both of these.

 

How long ago did these games get downloaded?

 

Have you tried doing a system restore to a restore point prior to the downloading of the games?

 

Now that you have a list with the games on it you should uninstall all of those you don't want to keep.  I see that you have Revo Uninstaller, this should work with the stubborn games. 


Edited by dc3, 13 March 2014 - 10:52 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 dolly13

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Posted 13 March 2014 - 02:13 PM

Yes, I'll uninstall those games!

 

The problem (I thought) was with League of Legends, and some other files downloaded (modifications?), all of which happened around Christmas. I deleted it around Christmas so there's no restore point old enough.



#8 dc3

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Posted 13 March 2014 - 02:19 PM

We will see what happens after the games are uninstalled.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 dolly13

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Posted 15 March 2014 - 05:22 PM

Well, there has been no more freezing (coincidence? doesn't seem likely) -- and I'm very happy about it -- but could it really have been related to those little kid games? I had been blaming League of Legends all this time haha.

 

Whatever it was, you can't argue with success... :)

 

Thanks again.



#10 dc3

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Posted 16 March 2014 - 11:19 AM

It does sound coincidental, but there are times that I would be willing to believe part of the computer mystic is smoke and mirrors. :whistle:

 

At this point all you can do is wait and see.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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