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Wireless says I'm connected, but can't do anything online


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44 replies to this topic

#1 Babaganuche7

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Posted 11 March 2014 - 12:58 PM

I'm new to this forum, but I have a little experience with PC's. I recently got a N150 USB Network adapter, and it connects to the internet just fine, but after a random amount of time, my youtube videos will stop, or i'll get kicked from a server, and my chrome won't load anything. I open up CMD and run a ping on google.com, it says it timed out. Strangely enough, it says I still have a connection, and my steam and skype still work (for chatting) any and all help is appreciated, I'll add more info if needed.


Edited by hamluis, 15 March 2014 - 05:39 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dicke

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Posted 11 March 2014 - 04:59 PM

Welcome,

What security software is installed and when was the last time you did a full scan of your system? Are both your OS and security program current?

Thanks


Stay well and surf safe [stay protected]

Dick E


#3 Babaganuche7

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Posted 12 March 2014 - 10:03 AM

Welcome,

What security software is installed and when was the last time you did a full scan of your system? Are both your OS and security program current?

Thanks

I recently deleted my Anti-Virus, which was AVG Free, because I thought it was acting up, but I never got around to reinstalling it, my OS has all the latest Important Updates as are all my drivers.



#4 TechMarvel

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Posted 12 March 2014 - 10:56 AM

as a test--turn off all your firewalls and see if google.com loads... If it does, it's your firewall--update your rules and you should be ok



#5 bludshot

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Posted 12 March 2014 - 11:05 AM

How long do things stay unreachable when this happens?

 

Also, so, you have no anti-virus software on your system?


Edited by bludshot, 12 March 2014 - 11:05 AM.


#6 Babaganuche7

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Posted 12 March 2014 - 01:31 PM

How long do things stay unreachable when this happens?

 

Also, so, you have no anti-virus software on your system?

I just reinstalled AVG today, ran a scan, and it came up with 3 threats, I haven't had trouble with my internet yet, but it was always random for me. When it stops working, it doesn't fix itself, I have to unplug my adapter and replug it in.



#7 dc3

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Posted 12 March 2014 - 02:18 PM

Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  When the installation has finished, make sure you leave both of these checked:
 
    Update Malwarebytes' Anti-Malware
 
    Launch Malwarebytes' Anti-Malware
 
Then click on Finish.
 
3)  MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
 
4)  Click on perform Quick Scan, then click on the Scan button.
 
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
 
5)  The scan will now begin, this may take some time to complete so please be patient.
 
6)  When the scan is finished click on Show Results to display all objects found.
 
7)  Click OK to close the message box and continue with the removal process.
 
8)  Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
 
Make sure that every item shown in the results has a check mark in the box next to it, then click on Remove Selected.
 
9)  When removal is completed, a log will open in Notepad.
 
This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of the log in your next post, then exit MBAM.
 
Important:  If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
 
Please copy the Malwarebytes log and paste it in your next post.
 
To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramData, Malwarebytes, Malwarebytes' Anti-Malware, Logs.  
 
If there is more than one log, choose the log with the date that you ran scan that I requested.
 
 
If there are a large number of items found you can go into Settings and click on Scanner Settings to change the setting in Action for potentially unwanted programs (PUP) to Show in results list and check for removal.
 
Malwarebytessettings_zpsb9b50638.png
 
 

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET Online Scan in a new window.
    ESET OnlineScan

  • Click the esetonlinebtn.png button.

  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.
      Save it to your Desktop.

       

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.

       

  • Check "YES, I accept the Terms of Use."

  • Click the Start button.

  • Accept any security warnings from your browser.

  • Under scan settings, check "Scan Archives"and "Remove found threats"

  • Click Advanced settings and select the following:

     

    • Scan potentially unwanted applications

    • Scan for potentially unsafe applications

    • Enable Anti-Stealth technology

       

  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

  • When the scan completes, click List Threats

  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  • Click the Back button.

  • Click the Finish button.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Babaganuche7

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Posted 12 March 2014 - 03:03 PM

I already started running maleware bytes, so far it's 197444 items in with 3 threats


Edited by hamluis, 13 March 2014 - 04:54 PM.
Removed unnecessary quote of previous post - Hamluis.


#9 dc3

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Posted 12 March 2014 - 03:07 PM

Post the results of the scans.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Babaganuche7

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Posted 12 March 2014 - 03:46 PM

Post the results of the scans.

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.03.12.10
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 11.0.9600.16521
Jacob :: JACOB-PC [administrator]
 
14/03/12 12:10:57
mbam-log-2014-03-12 (12-10-57).txt
 
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 473279
Time elapsed: 2 hour(s), 32 minute(s), 9 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 3
C:\Users\Jacob\AppData\Local\Google\Chrome\User Data\Backup default\File System\000\t\00\00000000 (PUP.Optional.Tarma) -> Quarantined and deleted successfully.
C:\Users\Jacob\AppData\Local\Google\Chrome\User Data\Default\File System\001\t\00\00000000 (PUP.Optional.OneClickDownloader.A) -> Quarantined and deleted successfully.
C:\Users\Jacob\Music\Music\S3RL - Bass Slut - [MP3Juices.com].exe (PUP.Optional.Tarma) -> Quarantined and deleted successfully.
 
(end)


#11 bludshot

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Posted 12 March 2014 - 10:53 PM

If all you do to fix it is unplug the adapter and plug it back in, then I think it's not a software or malware problem. Maybe you can return the usb network card and try a different one.



#12 TechMarvel

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Posted 13 March 2014 - 07:16 AM

or check your power saving settings--maybe your USB ports are powering down but not back up? (Try changing the settings to not let them ever get powered down)



#13 Babaganuche7

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Posted 13 March 2014 - 10:57 AM

or check your power saving settings--maybe your USB ports are powering down but not back up? (Try changing the settings to not let them ever get powered down)

I'll try that, but my adapter is still flashing when I lose connection.



#14 Babaganuche7

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Posted 15 March 2014 - 05:23 PM

Still no luck with this problem, although now, sometimes it turns off, and others it stays flashing, and shows full connection, but I still can't do anything. I've disabled the power settings for the USB ports but it's just blowing my mind.



#15 dc3

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Posted 16 March 2014 - 11:31 AM

Have you tried a different USB port?

 

The next time this happens open the Device manager.  Right click on the first icon, the one at the very top of the list, and click on Scan for hardware changes.  If the power for the port has been interrupted this would reactivate it.

 

While you are in the Device Manager check to see if there are any red errors or yellow warnings in the Universal Serial Bus Controllers.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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