I'm new here and posted an intro. at the welcome section. I'm pretty computer savvy, but need help once in awhile. I usually find an answer online and don't need to ask anyone...haven't had to in probably 6 years. But I can't find the answer to my present problem.
My husband clicked on a link that gave us the "Win32 Patched" virus/trojan. My AVG didn't protect me and I have the paid version. But it did find it once I had it and cleaned all files up but one...rpcss.dll. That is in the C:\Windows\System32 location. It's a critical file that couldn't be deleted. I found the solution and now my comp. is clean after another virus scan. I did some research and found out how to extract that one file from my restore CD. But that leads me to the present problem. First, I should tell you my specs. I have Windows Vista Home Premium 32 bit and use IE 9 and Mozilla Firefox 16.0.1. I use Outlook Express for my email, which is where my problem is. Actually, it's now called Windows Mail, and it's version6. Whenever I open an email with more than one graphic, I get an error code. I can still open the email, but the error code pops up about 3 times and I have to keep clicking OK. The error code says: "C:\Windows\System32\dxtmsft.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support".
After research, I'm pretty sure it's a DirectX problem. I found out I have DirectX 11. It has it's own diagnostic tool and I ran it and it says it's running properly. I read an article on Microsoft that I need a certain Windows update to fix the problem. I think what happened is that the file from the restore cd is of course the right one, but I have done many updates since I have had Vista and probably this file has been changed during updates, and when I put the original back on my comp. it messed things up. This is just my guess though. In any case, I did all of the windows updates that my comp. needed but it's still doing it. Should I d/l DirectX 11 and reinstall? It came with my comp., so I don't have a d/l to use...it's on my restore cd I imagine. If so, where can I get it? I did a google search but can't find it; at least not on any website I trust. I also can't find it on the Microsoft website.
Thanks for any help!
Edited by hamluis, 11 March 2014 - 04:28 PM.
Moved from Vista to Am I Infected - Hamluis.