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BSOD, help!


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#1 Ciscokid86

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Posted 10 March 2014 - 08:29 PM

I just started getting the BSOD over the last few days. It seems that my laptop is crashing at some point after I put it to sleep, and then I encounter the BSOD during startup. After Windows loads, I get the following popup message details:

 

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             4105

 

Additional information about the problem:

  BCCode:                                               1000007e

  BCP1:                                                    FFFFFFFFC0000005

  BCP2:                                                    FFFFF880041BA357

  BCP3:                                                    FFFFF880033A16F8

  BCP4:                                                    FFFFF880033A0F50

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\031014-20451-01.dmp

  C:\Users\Jesse\AppData\Local\Temp\WER-71916-0.sysdata.xml

 

I ran a program called BlueScreenView. Below is a link to the screenshot of the dumpfiles:

Any help would be greatly appreciated - I have no clue what to do. 

 

Capture_zps4e29aaaf.png



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#2 Alex&Vanko

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Posted 10 March 2014 - 08:38 PM

Download Minitoolbox - http://www.bleepingcomputer.com/download/minitoolbox/

Start the application.Set ticks everywhere.Click GO button.After scan is done a log will appear.Save and attach it here.



#3 acerts04

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Posted 10 March 2014 - 11:30 PM

hello! :thumbsup: since alex&vanko already asked you to post your minitoolbox log, please follow my steps below as it gives me more information to troubleshoot what is causing your crashes
 
Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps using 7-zip ( http://www.7-zip.org ). Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site.
 
For example -> http://www.mediafire.com/
 
Publish a snapshot of your system using Speccy.
 
Please follow the below tutorial to know how to use "Speccy" to collect system info.
 
http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 

 The hdaudio.sys file that shows in blue screen view probably isnt the cause of your crash because it is a windows system file. Analyzing the actual dump files will hopefully reveal more
 

Edited by acerts04, 10 March 2014 - 11:37 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."





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