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driver_irql_not_less_or_equal windows 8.1 (tcpip.sys)


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#1 Bradalee

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Posted 10 March 2014 - 04:32 PM

Hey,

 

For a couple of months now i've been suffering with random BSOD's on my new computer (only six months old), and it's really starting to bug me a lot now, especially as whenever i've searched for a fix for any of the errors i see conflicting fixes everywhere. So i thought i'd come here to see if anybody knew how to fix this issue.

 

Sadly it isn't just the BSOD i put in the topic title that is the problem, i'm also getting whea_uncorrectable_error's and another one which i can't remember the full name of  at the moment. I'm not sure what information you guys need to figure out what's wrong, or how i'd go about obtaining it, so any guidance there would be appreciated!

 

Thanks for reading, and hopefully someone knows what the problem is,

 

Brad.



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#2 acerts04

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Posted 10 March 2014 - 07:24 PM

hello! and welcome, please follow the below steps

 

 

 

 

Upload the actual crash dump files.

 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps using 7-zip ( http://www.7-zip.org ). Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
Publish a snapshot of your system using Speccy.
 
Please follow the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
 Minitoolbox log.
 
Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.

Edited by acerts04, 10 March 2014 - 07:33 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#3 Bradalee

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Posted 10 March 2014 - 08:11 PM

Hey, thanks for the reply, but i'm having a problem with Speccy.

 

Whenever i run the program i immediately get a BSOD, i tried it twice thinking that the first time was a fluke, but it happened the second time as well. I did manage to grab a screenshot of the error though, since it was too long to copy down or remember.

 

Spoiler



#4 acerts04

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Posted 10 March 2014 - 08:21 PM

ok well please just try to get the crash dump files into a zip file and uploaded at least,  it is very important for me to analyze and try to pinpoint what is causing your crashes. also if you can get the minitoolbox log if possible, but if you cant get minitoolbox, then just the crash dumps are fine. those are first priority.


Edited by acerts04, 10 March 2014 - 08:26 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#5 Bradalee

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Posted 10 March 2014 - 08:49 PM

Okay, well i have the other two parts here for you.

 

---------------------------------------------

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Bradley (administrator) on 11-03-2014 at 01:42:06
Running from "C:\Users\Bradley\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/11/2014 01:14:21 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (03/11/2014 01:09:27 AM) (Source: Application Hang) (User: )
Description: The program PhotosApp.exe version 6.3.9600.16507 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 109c
 
Start Time: 01cf3cc6788b2234
 
Termination Time: 4294967295
 
Application Path: C:\Windows\FileManager\PhotosApp.exe
 
Report Id: c2a181fd-a8b9-11e3-82a0-94de80775222
 
Faulting package full name: FileManager_6.3.9600.16384_neutral_neutral_cw5n1h2txyewy
 
Faulting package-relative application ID: Microsoft.Windows.PhotoManager
 
Error: (03/11/2014 01:09:17 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Corsair)
Description: Activation of app FileManager_cw5n1h2txyewy!Microsoft.Windows.PhotoManager failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (03/11/2014 01:09:09 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Corsair)
Description: App FileManager_6.3.9600.16384_neutral_neutral_cw5n1h2txyewy+Microsoft.Windows.PhotoManager did not launch within its allotted time.
 
Error: (03/11/2014 01:05:10 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/11/2014 00:59:57 AM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/10/2014 11:13:53 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (03/10/2014 11:11:21 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/10/2014 09:11:06 PM) (Source: Steam Client Service) (User: )
Description: Error: Failed to poke open firewall
 
Error: (03/10/2014 02:59:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (03/11/2014 01:09:17 AM) (Source: DCOM) (User: Corsair)
Description: Microsoft.Windows.PhotoManager
 
Error: (03/11/2014 01:03:56 AM) (Source: BugCheck) (User: )
Description: 0x000000c4 (0x00000000000000f6, 0x0000000000000790, 0xffffe0000425d440, 0xfffff800032205b9)C:\Windows\MEMORY.DMP031114-26656-01
 
Error: (03/11/2014 01:03:53 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 00:58:13 on ?11/?03/?2014 was unexpected.
 
Error: (03/11/2014 00:58:23 AM) (Source: BugCheck) (User: )
Description: 0x000000c4 (0x00000000000000f6, 0x0000000000000674, 0xffffe00002f01900, 0xfffff80004eb85b9)C:\Windows\MEMORY.DMP031114-60031-01
 
Error: (03/11/2014 00:58:13 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 00:29:52 on ?11/?03/?2014 was unexpected.
 
Error: (03/10/2014 11:09:56 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x0000000000000000, 0xffffe000030e7028, 0x00000000be000000, 0x000000000100110a)C:\Windows\MEMORY.DMP031014-23093-01
 
Error: (03/10/2014 11:09:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 22:28:59 on ?10/?03/?2014 was unexpected.
 
Error: (03/10/2014 09:09:06 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0xffffcf8021032d90, 0x0000000000000002, 0x0000000000000000, 0xfffff80000ca9070)C:\Windows\MEMORY.DMP031014-30984-01
 
Error: (03/10/2014 09:08:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:52:43 on ?10/?03/?2014 was unexpected.
 
Error: (03/10/2014 03:00:27 PM) (Source: DCOM) (User: Corsair)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
 
Microsoft Office Sessions:
=========================
Error: (03/11/2014 01:14:21 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073418154
 
Error: (03/11/2014 01:09:27 AM) (Source: Application Hang)(User: )
Description: PhotosApp.exe6.3.9600.16507109c01cf3cc6788b22344294967295C:\Windows\FileManager\PhotosApp.exec2a181fd-a8b9-11e3-82a0-94de80775222FileManager_6.3.9600.16384_neutral_neutral_cw5n1h2txyewyMicrosoft.Windows.PhotoManager
 
Error: (03/11/2014 01:09:17 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Corsair)
Description: FileManager_cw5n1h2txyewy!Microsoft.Windows.PhotoManager-2144927142
 
Error: (03/11/2014 01:09:09 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Corsair)
Description: FileManager_6.3.9600.16384_neutral_neutral_cw5n1h2txyewy+Microsoft.Windows.PhotoManager
 
Error: (03/11/2014 01:05:10 AM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/11/2014 00:59:57 AM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/10/2014 11:13:53 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (03/10/2014 11:11:21 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/10/2014 09:11:06 PM) (Source: Steam Client Service)(User: )
Description: Failed to poke open firewall
 
Error: (03/10/2014 02:59:56 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"c:\program files\Autodesk\composite2014\python\lib\distutils\command\wininst-8_d.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-02-07 12:53:04.782
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-02-07 12:53:04.712
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-01-16 17:34:12.591
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-01-16 16:45:13.949
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-12-19 19:11:45.346
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-12-19 19:11:45.096
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-12-19 19:11:14.924
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-12-19 19:11:14.721
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-12-19 19:11:14.486
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-12-19 19:11:14.408
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 1.6)
µTorrent (Version: 3.3.2.30180)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Professional CS6 (Version: 12.0)
Adobe Help Manager (Version: 4.0.244)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
Akamai NetSession Interface
AMD Accelerated Video Transcoding (Version: 13.15.100.30830)
AMD Catalyst Control Center (Version: 2013.1206.1603.28764)
AMD Catalyst Install Manager (Version: 8.0.915.0)
Antichamber
Autodesk Backburner 2014 (Version: 14.0.0.0)
Autodesk Composite 2014 (Version: 9.0.0.0)
Autodesk DirectConnect 2014 64-bit (Version: 8.0.56.1)
Autodesk MatchMover 2014 (Version: 14.00.0000)
Autodesk Maya 2014 (Version: 16.0.0.0)
avast! Free Antivirus (Version: 9.0.2013)
Bamboo Dock (Version: 4.1)
Bamboo Dock (Version: 4.1.0)
Bamboo Tablets Tutorial (Version: 3.0.20)
Battle.net
Battlefield 3™ (Version: 1.6.0.0)
Battlelog Web Plugins (Version: 2.3.0)
Burnout Paradise: The Ultimate Box
Castlevania: Lords of Shadow - Ultimate Edition
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2013.0830.1944.33589)
Catalyst Control Center InstallProxy (Version: 2013.1206.1603.28764)
Catalyst Control Center Localization All (Version: 2013.1206.1603.28764)
CCC Help Chinese Standard (Version: 2013.1206.1602.28764)
CCC Help Chinese Traditional (Version: 2013.1206.1602.28764)
CCC Help Czech (Version: 2013.1206.1602.28764)
CCC Help Danish (Version: 2013.1206.1602.28764)
CCC Help Dutch (Version: 2013.1206.1602.28764)
CCC Help English (Version: 2013.1206.1602.28764)
CCC Help Finnish (Version: 2013.1206.1602.28764)
CCC Help French (Version: 2013.1206.1602.28764)
CCC Help German (Version: 2013.1206.1602.28764)
CCC Help Greek (Version: 2013.1206.1602.28764)
CCC Help Hungarian (Version: 2013.1206.1602.28764)
CCC Help Italian (Version: 2013.1206.1602.28764)
CCC Help Japanese (Version: 2013.1206.1602.28764)
CCC Help Korean (Version: 2013.0830.1943.33589)
CCC Help Korean (Version: 2013.1206.1602.28764)
CCC Help Norwegian (Version: 2013.1206.1602.28764)
CCC Help Polish (Version: 2013.1206.1602.28764)
CCC Help Portuguese (Version: 2013.1206.1602.28764)
CCC Help Russian (Version: 2013.1206.1602.28764)
CCC Help Spanish (Version: 2013.1206.1602.28764)
CCC Help Swedish (Version: 2013.1206.1602.28764)
CCC Help Thai (Version: 2013.1206.1602.28764)
CCC Help Turkish (Version: 2013.1206.1602.28764)
ccc-utility64 (Version: 2013.1206.1603.28764)
CCleaner (Version: 4.11)
Combined Community Codec Pack 2014-01-17 (Version: 2014.01.17.0)
Counter-Strike: Global Offensive
Crysis 2 Maximum Edition
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Driver Genius (Version: 12.0)
Driver Genius (Version: 14.0)
Dropbox (Version: 2.4.11)
ESN Sonar (Version: 0.70.4)
f.lux
FileZilla Client 3.7.3 (Version: 3.7.3)
FM Genie Scout 13 version 1.0 13.3.3 (Version: 1.0 13.3.3)
FM Genie Scout 14 version 1.0 14.1.4 (Version: 1.0 14.1.4)
Football Manager 2014
Google Chrome (Version: 65.143.49221)
Google Update Helper (Version: 1.3.22.5)
Hearthstone
Heaven Benchmark version 4.0 (Version: 4.0)
Hotline Miami
Java 7 Update 51 (64-bit) (Version: 7.0.510)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Just Cause 2: Multiplayer Mod
Last.fm Scrobbler 2.1.36
League of Legends (Version: 3.0.1)
Long Live The Queen
Mark of the Ninja
mental ray renderer for Autodesk Maya 2014 (Version: 13.0.1.0)
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 32-bit Components 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506)
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Word MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
mIRC (Version: 7.32)
Mirror's Edge
My Game Long Name
Nexus Mod Manager (Version: 0.47.3)
NVIDIA PhysX (Version: 9.10.0224)
OpenAL
Origin (Version: 9.3.7.2735)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4569.1506)
Path of Exile
PDF Settings CS6 (Version: 11.0)
Perforce Server Components (Version: 122.55.1823)
Perforce Visual Components (Version: 122.52.8133)
Pokemon Showdown
Pokémon Trading Card Game Online (Version: 1.0.0)
Portal 2
Portal 2 Publishing Tool
PunkBuster Services (Version: 0.991)
RAGE
Saints Row IV
Samsung Kies3 (Version: 3.2.13114.22)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Sid Meier's Civilization V
Skype™ 6.9 (Version: 6.9.106)
Slick Savings (Version: 1.3)
SpaceChem
Spotify (Version: 0.9.7.16.g4b197456)
StartIsBack+ (Version: 1.0)
Steam (Version: 1.0.0.0)
Strike Vector
Super Hexagon
TeamSpeak 3 Client (Version: 3.0.13.1)
The Ball
The Elder Scrolls V: Skyrim
Trine 2
Unity Web Player (Version: )
Unreal Development Kit: 2013-07
Update for Microsoft Lync 2013 (KB2817678) 64-Bit Edition
VLC media player 2.1.3 (Version: 2.1.3)
Vuze (Version: 5.1.0.0)
Vuze Remote Toolbar v8.8 (Version: 8.8)
Wacom (Version: 5.3.2-1)
WebTablet FB Plugin 32 bit (Version: 2.1.0.2)
WebTablet FB Plugin 64 bit (Version: 2.1.0.2)
WinPcap 4.1.3 (Version: 4.1.0.2980)
WinRAR archiver
 
========================= Memory info: ===================================
 
Percentage of memory in use: 15%
Total physical RAM: 16340.07 MB
Available physical RAM: 13823.81 MB
Total Pagefile: 32986.07 MB
Available Pagefile: 30052.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.68 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.17 GB) (Free:254.12 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CORSAIR
 
Administrator            Bradley                  Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 

Attached Files



#6 acerts04

acerts04

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  • Local time:07:26 PM

Posted 10 March 2014 - 10:13 PM

it looks like you might have a hardware issue and an issue with your intel gigbit adapter driver based on your crash dumps . the hardware issue could be because of temperatures or voltages. do you have any overclocking on your cpu? if you do please go into bios and load optimized defaults. also please check your motherboard manufacture's website for a bios update. if none of that helps we should run memtest86+ to rule out memory. also if possible try and get that speccy snapshot again. but first update your INTEL GIGABIT adapter.

 

 

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe000030e7028, be000000, 100110a}

Probably caused by : GenuineIntel

Followup: MachineOwner

 

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffcf8021032d90, 2, 0, fffff80000ca9070}

*** WARNING: Unable to verify timestamp for e1i63x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1i63x64.sys
Probably caused by : e1i63x64.sys ( e1i63x64+251c4 )

Followup: MachineOwner

 

 

Driver Description: Intel® Gigabit Adapter

Driver Update Site: http://www.intel.com/support/network/sb/CS-006120.htm

 

 

update your driver and see how it goes first, if youre still getting crashes we can take further measures


Edited by acerts04, 10 March 2014 - 10:24 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#7 Bradalee

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Posted 11 March 2014 - 08:19 PM

Hey, i've updates the dirvers you said to, but i'm still getting the driver violation BSOD when i try to use Speccy,

 

My computer is not overclocked either.



#8 acerts04

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Posted 11 March 2014 - 09:07 PM

what are the specs of this computer? ALSO please boot into bios and see if "turbo mode" is enabled for your cpu. if it is, please turn it off and see if that helps the system. otherwise, read on.

 

seems that a generic level 2 cache error happened

 

Error         : GCACHEL2_ERR_ERR (Proc 2 Bank 7)
  Status      : 0xbe0000000100110a
  Address     : 0x000000030cdf3a00
  Misc.       : 0x0000009086000086

 

Image name: intelppm.sys
    Timestamp:        Thu Aug 22 04:46:35 2013 (5215CFEB)

 

although not very old, it wouldnt hurt to check if there is an update for your intel chipset driver.

 

As for checking hardware, before doing a CPU test i want you to run a memory diagnostic first on your ram with memtest86+ please run it for at least 5-7 passes. this is a guide to burn the iso to either a usb or cd, whichever you prefer.

1. Download the latest version of the "Auto-installer for USB Key (Win 9x/2k/xp/7)" from this link: Memtest86+ - Advanced Memory Diagnostic Tool



2. Plug in an empty USB key drive. Size is no concern, as the actual files take up 180 KB of space.

3. Go into the .zip folder you downloaded, and double-click on the .exe file inside.

4. Follow the setup utility. To reduce the risk of problems, it is advised to format the drive.

92455d1282419086-ram-test-memtest86-inst



Method 2: With a CD

1. Download the latest version of the "Precompiled Boot ISO (.zip) from this link: Memtest86+ - Advanced Memory Diagnostic Tool

You want the "Precompiled Boot ISO (.zip)".

2. Open the .zip file you downloaded, and then drag the .ISO file inside onto the Desktop.


3. Right-click on the ISO, and select Open with>Windows Disc Image Burner.
92278d1379285161t-ram-test-memtest86-ope
4. Insert a blank CD into the CD drive, and make sure the correct Disc burner is selected.
92279d1282320225-ram-test-memtest86-abt2
5. Click on "Burn".
 

Now the CD is ready to use.

 

1. With the CD in the drive, or the USB key inserted, reboot your computer. If Memtest does not automatically boot, go into the BIOS and change the CD drive or USB drive to be the first to boot.

2. Memtest will immediately start testing as soon as it boots. No attendance is needed.

3. Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.
92282d1379285161t-ram-test-memtest86-cap

Seven passes will take several hours, depending on your amount of RAM. It is advised to leave it running overnight.

 

reply back if the test finds any errors with your memory



 


Edited by acerts04, 11 March 2014 - 10:03 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#9 Bradalee

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Posted 12 March 2014 - 12:10 PM

Memtest fails to to run when i restart my computer, and when i go into the BIOS i have no idea how to make it boot first, the BIOS is a pretty confusing screen for me!



#10 acerts04

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Posted 12 March 2014 - 01:01 PM

i apologize for not clarifying.

 

when you are in bios, use arrow keys to choose ''boot" towards the top of the screen, press enter, and then from there you will use your arrow keys to set cd/dvd or usb as the first bot priority.

 

what is the make and model of your computer? since we cant get a speccy report ill need you to give me the info. did you put the memtest iso on a cd or usb?


Edited by acerts04, 12 March 2014 - 01:06 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#11 Bradalee

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Posted 13 March 2014 - 10:22 AM

Hey, i got it running overnight, and it didn't find any errors with my memory. Here's the specs for my computer, it's a custom built one:

 

Asus HD 7970 DirectCU II TOP 3072MB GDDR5 PCI-Express Graphics Card

Intel Core i5-4670K 3.40GHz (Haswell) Socket LGA1150 Processor - Retail

Gigabyte Z87-D3HP Intel Z87 (Socket 1150) DDR3 ATX Motherboard

Kingston HyperX Genesis 16GB (2x8GB) DDR3 PC3-12800C9 1600MHz Dual Channel Kit (KHX16C9K2/16X)

XFX Pro 650W Core Edition '80 Plus Bronze' Power Supply

Western Digital Caviar Blue 1TB SATA 6Gb/s 64MB Cache WD10EZEX - OEM ** Single Platter ** HDD

 

And obviously t's running Windows 8.1.



#12 acerts04

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Posted 13 March 2014 - 02:13 PM

ok that is good you ran it overnight and that there were no errrors, means your memory is ok. next i would like to test the cpu, we can see if your cpu is faulty by doing this. please follow this below guide carefully. remember to monitor temps while this test is going on and if temps get too close to maximum temp your cpu can handle, shut it down

 

You will need the following in order to test your CPU for stability:-

1. IntelBurnTest - download it here

2. Reliable temperature monitoring software. I recommend HWINFO:
- 32-bit version
- 64-bit version

3. Determine the maximum operating temperature of your CPU:
- Intel
- AMD

Using my system, I'll demonstrate how to safely run IntelBurnTest in the steps below.

 


notesmall.pngStep 1 - Find the CPU max. operating temperature

I have an Intel Core i7-860. According to the Intel product page for this processor, the maximum operating temperature is 72.7 degrees Celcius.




notesmall.pngStep 2 - Install HWINFO temperature monitoring software

Download and install HWINFO64 (I run Windows 7 Ultimate x64). Open HWINFO, and when prompted, check the Sensor Only option and then run as shown below:



204013d1332515237-cpu-stress-test-using-

HWINFO will read your system, and then open the Sensor Status panel. Locate the CPU Digital Thermal Sensor items, as shown below:



204014d1379308802t-cpu-stress-test-using

Take note of the current temperatures when the system is idling, and ensure that there is a differential between the system idle temperature and maximum CPU operating temperature in excess of 20 degrees Celcius - recall that IntelBurnTest will cause your CPU to operate approximately 20 degrees above its idle temperature.

warnsmall.png If your differential is less than 20 degrees, then I recommend not to proceed with running IntelBurnTest.

In my case, I have Max. Temp. 72.6 - Idle Temp. 30 = 40.6 Differential, so its safe for me to run IntelBurnTest.



warnsmall.png   Warning
Ensure that you are operating in the same units of temperature measurement! If your CPU maximum temperature is quoted in Celcius, make 100% sure HWINFO is also reporting in Celcius. Do not mix Celcius with Farenheit. Use the Configure button in HWINFO to change temperature units if neccessary.



notesmall.pngStep 3 - Install and Open IntelBurnTest

Download IntelBurnTest, and extract the files from the ZIP file into a folder of your choosing. Open IntelBurnTest by double-clicking the executable. You will see the following panel:



204016d1332515237-cpu-stress-test-using-

Ensure that you familarise yourself with the location of the Stop button, as shown in red above.

Position the IntelBurnTest and HWINFO application windows next to one another in preparation for the tests.




notesmall.pngStep 4 - Run IntelBurnTest

There are 5 Stress Level tests to choose from. I am only going to run Standard, High and the Very High tests. The difference betwen the tests is the amount of RAM available to solve an ever-increasing number of linear equations.

I recommend using the following parameters on the panel:

Time to run : 5
Threads: All

Click Start to run the test and be sure to monitor the temperatures in HWINFO. To stop the test at any time, simply click the Stop button.

Note that Flame Test icon (the animated flame) is a visual indication that the test is still running. If the flames stop animating, then the software is not responding and can be killed from Task Manager.



warnsmall.png   Warning
If the temperatures approach your CPU maximum operating temperature, you must stop the test immediately, or you risk damaging or destroying your system.


Standard Test:
infosmall.png Time taken to complete : ~3mins
infosmall.png Maximum temperature : 55 degrees Celcius

This is the typical output.



204015d1379308802t-cpu-stress-test-using

The time for each test is shown. The speed (GFlops) is a measure of the speed at which the equations are solved. In my case, this is about 35 million floating point operations per second. The results is a residual value which is the accuracy to which the equations are solved. A CPU that has passed the test, is one in which the residual values for each individual test is exactly the same.

A Success panel is also shown to confirm the CPU is stable under those test conditions. Note that the maximum temperature attained is 55 degrees Celcius - still well below my TCase temperature of 72.6.

The procedure for the High and Very High test is exactly the same, and the results shown below:

High Test:

infosmall.png Time taken to complete : ~8mins
infosmall.png Maximum temperature : 57 degrees Celcius



204017d1379308802t-cpu-stress-test-using

Very High Test:
infosmall.png Time taken to complete : ~21mins
infosmall.png Maximum temperature : 58 degrees Celcius



204018d1379308802t-cpu-stress-test-using

In conclusion you can see that under these 3 tests, my CPU is stable and also that my cooling arrangement (Corsair H60 watercooling kit) is sufficient to keep the CPU well within operating temperatures during these stress tests.


"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#13 Bradalee

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Posted 13 March 2014 - 04:16 PM

So i ran the burn test and my idling temperature of 35-40C shot up to 69-71C when i ran the standard test. My CPU's Tcase value is 72.72C, so i shut it down on the second cycle. 

 

Although the headings on my HWinFO were slightly different from yours, but i assume the part i highlighted here is where i was meant to read the values from?

 

VPJb8mk.png

 

If so, i take it this indicates that there's an issue with my CPU?


Edited by Bradalee, 13 March 2014 - 04:24 PM.


#14 acerts04

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Posted 13 March 2014 - 05:25 PM

hey bradalee, those are the temps you want to monitor. as for cpu issues, intelburntest was not able to finish right? did it give you any results at all? we wont know if it is stable until we get some results out of the test.

 

intels 'tcase' temp is a bit hard to explain, but it is a bit different from the core temp. basically i would say you are ok up to 75c, possibly a bit more, but we can say 75 to be safe. if your ambient temp (room temp) is under 22C, we can actually put the number up a little higher, but 75 should be good. if you stay in that range and under, let the test run. if it hits the smallest bit above 75, shut it down. i am guessing that you have stock cooling on the cpu? unfortunately stock cooling isnt the greatest. thermal paste might not be great either, causing your temps to be higher.

 

i really want to at least get one full test in to check the stability of your cpu. try to run it again while monitoring temps, make sure there is good airflow for your case fans to exhaust hot air. intelburntest does bring temps higher a bit quicker than other stability tests, but its ok as long as we stay in the safe range.

 

couple important things

 

-have you ever flashed your bios? i just saw there is a bios update for your motherboard that adds support for 4th generation intel processors, if you dont have this bios, it might be causing you problems. go here to download it. it is bios F6. please boot into your bios and choose "system" if your bios version is F6, then disregard, if it is not F6, read on.

 

http://www.gigabyte.us/products/product-page.aspx?pid=4519#bios

 

i think your motherboard supports qflash, it is a very simple way to update bios. to see if you have qflash, boot into bios and see if somewhere along the top under where it says 'save and exit' says "qflash"  here is a guide

 

Updating the BIOS with the Q-Flash Utility
A. Before You Begin:
1. From GIGABYTE's website, download the latest compressed BIOS update file that matches your
motherboard model.
2. Extract the file and save the new BIOS file (e.g. EP45DS5.F1) to your floppy disk, USB flash drive,
or hard drive. Note: The USB flash drive or hard drive must use FAT32/16/12 file system.
3. Restart the system. During the POST, press the <End> key to enter Q-Flash. Note: You can
access Q-Flash by either pressing the <End> key during the POST or pressing the <F8> key in
BIOS Setup.
 
when you get into qflash, choose your usb drive, then the bios file. and it should start updating for you.
DONOT remove the usb drive during update or shut the computer down
after that, choose power off, then reboot into bios to make sure you have the new version. then scroll over to the 'save and exit' screen and choose ' load optimized defaults'
then select save and exit and choose yes to save settings

Edited by acerts04, 13 March 2014 - 06:31 PM.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#15 Bradalee

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Posted 13 March 2014 - 06:03 PM

So i ran the test on standard and temperatures topped out at 70C, then on high they hit 73C at their peak, both times it completed fine and i got the stable system message. I haven't ran the very high though, should i do that?

 

And yeah, the cooling is stock right now. As for the paste, i can't remember the brand but it came with my parts that i ordered from Overclockers, it wasn't the paste that you get free with the CPU though. 


Edited by Bradalee, 13 March 2014 - 06:04 PM.





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