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Windows installer service


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7 replies to this topic

#1 danzkin

danzkin

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Posted 09 March 2014 - 11:04 PM

I'm having problems with my windows installer service.  I've tried several different things, however, I can't get it to work.  Can anyone help me?  I've been having a lot of problems with my computer lately, so I think I may have some malware that I cannot find.  

 

Thanks for the help.


Edited by hamluis, 11 March 2014 - 05:33 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Alex&Vanko

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Posted 10 March 2014 - 12:23 AM

Download Minitoolbox - http://www.bleepingcomputer.com/download/minitoolbox/

Start application.Set ticks everywhere.Click GO button.After scan is done a log will appear.Save and attach it here.



#3 danzkin

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Posted 11 March 2014 - 04:42 PM

Thank you for your help.  I'm in school, and sometimes it takes me a few days to be able to work on my computer.  Please be patient with me.  Here is my log

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Kellee (administrator) on 11-03-2014 at 16:39:05
Running from "C:\Users\Kellee\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set subinterface interface=?$ subinterface=ethernet_12 mtu=1477
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : My_Precious
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : tu.ok.cox.net
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : C0-18-85-B9-EC-5C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom Virtual Wireless Adapter
   Physical Address. . . . . . . . . : C2-18-85-B9-6C-5B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : tu.ok.cox.net
   Description . . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : C0-18-85-B9-EC-5B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::61dc:4897:e58b:df55%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, March 10, 2014 12:20:16 AM
   Lease Expires . . . . . . . . . . : Wednesday, March 12, 2014 4:33:21 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 247470213
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-2E-3F-72-84-8F-69-D4-1C-AD
   DNS Servers . . . . . . . . . . . : 66.228.116.178
                                       66.228.116.179
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 84-8F-69-D4-1C-AD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 15:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.tu.ok.cox.net:
 
   Connection-specific DNS Suffix  . : tu.ok.cox.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.103%24(Preferred) 
   Default Gateway . . . . . . . . . : 
   DNS Servers . . . . . . . . . . . : 66.228.116.178
                                       66.228.116.179
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Local Area Connection* 16:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:1809:2884:3f57:fe98(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1809:2884:3f57:fe98%22(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{1AA0CE7E-D4B3-4C7D-82B0-764874241581}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{6B486FBE-273F-44F6-91B0-13584D253831}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{9BF94346-1023-4C66-9472-72C9BCB9071F}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  66.228.116.178-static.reverse.softlayer.com
Address:  66.228.116.178
 
Name:    google.com.tu.ok.cox.net
Addresses:  2001:ffff:ffff::ae24:6492
 66.228.116.178
 66.228.116.179
 
 
Pinging google.com [74.125.226.39] with 32 bytes of data:
Reply from 74.125.226.39: bytes=32 time=57ms TTL=52
Reply from 74.125.226.39: bytes=32 time=110ms TTL=52
 
Ping statistics for 74.125.226.39:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 57ms, Maximum = 110ms, Average = 83ms
Server:  66.228.116.178-static.reverse.softlayer.com
Address:  66.228.116.178
 
Name:    yahoo.com.tu.ok.cox.net
Addresses:  2001:ffff:ffff::ae24:6492
 66.228.116.179
 66.228.116.178
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=110ms TTL=52
Reply from 206.190.36.45: bytes=32 time=134ms TTL=52
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 110ms, Maximum = 134ms, Average = 122ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...c0 18 85 b9 ec 5c ......Bluetooth Device (Personal Area Network)
 14...c2 18 85 b9 6c 5b ......Broadcom Virtual Wireless Adapter
 13...c0 18 85 b9 ec 5b ......Dell Wireless 1704 802.11b/g/n (2.4GHz)
 11...84 8f 69 d4 1c ad ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 22...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 32...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.103     30
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.103    286
    192.168.1.103  255.255.255.255         On-link     192.168.1.103    286
    192.168.1.255  255.255.255.255         On-link     192.168.1.103    286
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.103    286
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.103    286
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 22     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 22     58 2001::/32                On-link
 22    306 2001:0:9d38:90d7:1809:2884:3f57:fe98/128
                                    On-link
 13    286 fe80::/64                On-link
 22    306 fe80::/64                On-link
 24    286 fe80::5efe:192.168.1.103/128
                                    On-link
 22    306 fe80::1809:2884:3f57:fe98/128
                                    On-link
 13    286 fe80::61dc:4897:e58b:df55/128
                                    On-link
  1    306 ff00::/8                 On-link
 22    306 ff00::/8                 On-link
 13    286 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/10/2014 09:08:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17830
 
Error: (03/10/2014 09:08:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17830
 
Error: (03/10/2014 09:08:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/10/2014 09:08:27 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16676
 
Error: (03/10/2014 09:08:27 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16676
 
Error: (03/10/2014 09:08:27 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/10/2014 09:08:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15646
 
Error: (03/10/2014 09:08:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15646
 
Error: (03/10/2014 09:08:26 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/10/2014 09:08:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14632
 
 
System errors:
=============
Error: (03/11/2014 04:39:33 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).
 
Error: (03/10/2014 03:02:45 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).
 
Error: (03/10/2014 00:24:38 AM) (Source: Service Control Manager) (User: )
Description: The Nero Update service terminated with the following error: 
%%-2147467262
 
Error: (03/10/2014 00:21:33 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (03/09/2014 11:22:35 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).
 
Error: (03/09/2014 11:21:31 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Skype for Windows desktop 6.11 (KB2876229).
 
Error: (03/09/2014 10:44:06 PM) (Source: Service Control Manager) (User: )
Description: The Nero Update service terminated with the following error: 
%%-2147467262
 
Error: (03/09/2014 10:43:47 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005
 
Error: (03/09/2014 10:42:55 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (03/09/2014 11:20:44 AM) (Source: DCOM) (User: My_Precious)
Description: application-specificLocalActivation{8BC3F05E-D86B-11D0-A075-00C04FB68820}{8BC3F05E-D86B-11D0-A075-00C04FB68820}My_PreciousGuestS-1-5-21-4129460613-4055682830-3356869821-501LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (03/10/2014 09:08:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17830
 
Error: (03/10/2014 09:08:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17830
 
Error: (03/10/2014 09:08:28 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/10/2014 09:08:27 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 16676
 
Error: (03/10/2014 09:08:27 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 16676
 
Error: (03/10/2014 09:08:27 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/10/2014 09:08:26 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15646
 
Error: (03/10/2014 09:08:26 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15646
 
Error: (03/10/2014 09:08:26 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (03/10/2014 09:08:25 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14632
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-03-08 21:48:44.583
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-08 21:48:44.521
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Accidental Damage Services Agreement (Version: 2.0.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.2.443)
Ad-Aware Antivirus (Version: 11.1.5152.0)
AdAwareInstaller (Version: 11.1.5152.0)
AdAwareUpdater (Version: 11.1.5152.0)
Adobe AIR (Version: 3.5.0.600)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Asset Services CS4 (Version: 4)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe Creative Suite 4 Design Premium (Version: 4.0)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Download Assistant (Version: 1.2.3)
Adobe Dreamweaver CS4 (Version: 10.0)
Adobe Drive CS4 (Version: 1)
Adobe Drive CS4 x64 (Version: 1)
Adobe Dynamiclink Support (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Fireworks CS4 (Version: 10.0)
Adobe Flash CS4 (Version: 10.0)
Adobe Flash CS4 Extension - Flash Lite STI en (Version: 3.0)
Adobe Flash CS4 STI-en (Version: 10.0)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Adobe Fonts All (Version: 2.0)
Adobe Fonts All x64 (Version: 2.0)
Adobe Help Manager (Version: 4.0.244)
Adobe Illustrator CS4 (Version: 14.0)
Adobe InDesign CS4 (Version: 6.0)
Adobe InDesign CS4 Application Feature Set Files (Roman) (Version: 6.0)
Adobe InDesign CS4 Common Base Files (Version: 6.0)
Adobe InDesign CS4 Icon Handler (Version: 6.0)
Adobe InDesign CS4 Icon Handler x64 (Version: 6.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Linguistics CS4 x64 (Version: 4.0.0)
Adobe Media Encoder CS4 (Version: 1.0)
Adobe Media Encoder CS4 Importer (Version: 1.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe PDF Library Files x64 CS4 (Version: 9.0)
Adobe Photoshop CS4 (64 Bit) (Version: 11.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe SGM CS4 (Version: 3.0)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
Adobe SING CS4 (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Type Support x64 CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe Version Cue CS4 Server (Version: 4.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Advanced Audio FX Engine (Version: 1.12.05)
AntimalwareEngine (Version: 2.6.0.0)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 8.0.1497.0)
Banctec Service Agreement (Version: 2.0.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
bl (Version: 1.0.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
CCleaner (Version: 4.08)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Complete Care Business Service Agreement (Version: 2.0.0)
Connect (Version: 1.0.0.1)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.67)
Dell DataSafe Local Backup (Version: 9.4.67)
Dell DataSafe Online (Version: 2.1.19634)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell MusicStage (Version: 1.6.225.0)
Dell PhotoStage (Version: 1.5.0.130)
Dell Product Registration (Version: 1.1.3)
Dell Stage (Version: 1.7.209.0)
Dell Stage Remote (Version: 2.0.0.43)
Dell Touchpad (Version: 7.1209.101.215)
Dell VideoStage  (Version: 1.3.0.2513)
Dell Webcam Central (Version: 2.00.44)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DNS Shield
Dora's World Adventure (Version: 2.2.0.95)
DW WLAN Card Utility (Version: 6.20.55.49)
Escape Whisper Valley ™ (Version: 2.2.0.95)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Final Drive Fury (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Find A Local Pro 3.1 (Version: 0.0.0.1)
Google Chrome (Version: 32.0.1700.107)
Google Update Helper (Version: 1.3.22.3)
iCloud (Version: 3.0.2.163)
iExplorer 3.1.0.1
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.1.1399)
Intel® Processor Graphics (Version: 8.15.10.2598)
Intel® Rapid Storage Technology (Version: 11.0.0.1032)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.3.214)
Intel® Trusted Connect Service Client (Version: 1.23.219.2)
iTunes (Version: 11.1.1.11)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Jewel Quest (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 16.4.3508.0205)
kuler (Version: 2.0)
Luxor (Version: 2.2.0.95)
Magic The Gathering Online  (Version: 3.4.69.244)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mavis Beacon Teaches Typing Deluxe 17 (Version: 17.00)
Media converter
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Movie Maker (Version: 16.4.3508.0205)
Mozilla Firefox 19.0.2 (x86 en-US) (Version: 19.0.2)
Mozilla Maintenance Service (Version: 19.0.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Dell (Version: 3.5.6426.22)
Namco All-Stars PAC-MAN (Version: 2.2.0.95)
Nero 10 Movie ThemePack Basic (Version: 10.6.10000.1.0)
Nero Blu-ray Player (Version: 12.0.20014)
Nero Control Center 10 (Version: 10.6.13000.0.11)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20500.9.16)
Nero Update (Version: 11.0.11800.31.0)
PDF Settings CS4 (Version: 9.0)
PDF Settings CS6 (Version: 11.0)
PeaZip 5.1.1
Penguins! (Version: 2.2.0.95)
ph (Version: 1.0.0)
Photo Gallery (Version: 16.4.3508.0205)
PhotoScape
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
Pirate101 (Version: 1.0.0)
Pixel Bender Toolkit (Version: 1.0)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Premium Service Agreement (Version: 2.0.0)
QualxServ Service Agreement (Version: 2.0.0)
Quickset64 (Version: 11.1.17)
QuickShare (Version: 1.146.60.12450)
QuickTime (Version: 7.74.80.86)
Samantha Swift (Version: 2.2.0.95)
Samsung Kies (Version: 2.6.1.13105_7)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.29.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype Click to Call (Version: 7.0.14735.1561)
Skype™ 6.3 (Version: 6.3.105)
Star Wars: The Old Republic (Version: 1.00)
Strongvault Online Backup (Version: 5.0.2.34)
Suite Shared Configuration CS4 (Version: 1.0)
SUPERAntiSpyware (Version: 5.6.1042)
swMSM (Version: 12.0.0.1)
SyncUP (Version: 1.12.12400.17.102)
SyncUP (Version: 10.2.16100)
Tweaking.com - Windows Repair (All in One) (Version: 2.5.1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837583) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Update Installer for WildTangent Games App
Updater (Version: 2.6.43)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Wedding Dash - Ready, Aim, Love! (Version: 2.2.0.95)
WIDCOMM Bluetooth Software (Version: 6.5.1.2300)
WildTangent Games (Version: 1.0.2.5)
WildTangent Games (Version: 1.0.3.0)
WildTangent Games App (Dell Games) (Version: 4.0.11.2)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Family Safety (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)
WinZip 17.5 (Version: 17.5.10480)
Wizard101 (Version: 1.0.0)
Word Bird Supreme (Version: 3.0.2.32)
Zinio Reader 4 (Version: 4.2.4164)
Zuma Deluxe (Version: 2.2.0.95)
 
========================= Devices: ================================
 
Could not list devices.
 
========================= Memory info: ===================================
 
Percentage of memory in use: 32%
Total physical RAM: 8058.64 MB
Available physical RAM: 5475.08 MB
Total Pagefile: 16115.46 MB
Available Pagefile: 12521.55 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.2 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:917.66 GB) (Free:722.79 GB) NTFS
2 Drive d: (MONSTER_HIGH) (CDROM) (Total:6.18 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\MY_PRECIOUS
 
Administrator            Guest                    Kellee                   
 
========================= Minidump Files ==================================
 
========================= Restore Points ==================================
 
Could not list Restore Points.
 
**** End of log ****


#4 Alex&Vanko

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Posted 11 March 2014 - 05:27 PM

Because you have used Combofix I suggest to open Topic here or report this one to be moved.

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/



#5 danzkin

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Posted 11 March 2014 - 06:29 PM

Thank you.



#6 danzkin

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Posted 11 March 2014 - 08:35 PM

A little more info about my problems:

 

I am not able to run any of the programs from my schools website.  I cannot open any files.  This is the error message I get:

 

(Microsoft Office Professional Plus 2010) "Error 1719.  The Windows Installer Service could not be accessed.  This can occur if the Windows Installer is not correctly installed.  Contact your support personnel for assistance."  and then a box opens that says "Fatal error during installation." 

 

I cannot uninstall anything on my computer.

 

My sound has stopped working for video.

 

I tried to update and run Malwarebytes, but it gives me error messages. (vbAccelerator SGridII Con...) "Run-time error '0'

and (Malwarebytes Anti-Malware) "Run-time error '440': Automation error"

 

I have been successful updating and running:

 

Super AntiSpyware

AdwCleaner

Combofix

Free Dr Web Anti virus scanner

Minitoolbox



#7 hamluis

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Posted 13 March 2014 - 06:54 AM

Because you have used Combofix I suggest to open Topic here or report this one to be moved.

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

 

Please...follow this suggestion and initate a new topic containing your ComboFix log in the forum which is linked to. 

 

Once that is done, this topic will be closed to avoid confusion and your topic will be in the correct forum for assistance.

 

Thanks :).

 

Louis



#8 danzkin

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Posted 13 March 2014 - 06:39 PM

No problem.  It was moved here the same day as the suggestion, so I wasn't sure if I should still request it or not.






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