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#1 Raddog52

Raddog52

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Posted 09 March 2014 - 06:10 PM

  I have an HP Pavilion DV2000 that appears to have more than one problem. I am running Win 7HE.

  I have tried clicking on items on the task bar with no luck. The icons refer to a program no longer in its original place or having different permissions. I'll use Google Chrome as an example: clicking the icon on the task bar gives me a message saying the program is no longer there and asking if I want to remove the icon. Double clicking the icon on the desktop does nothing. Right clicking that icon and clicking run does nothing. Right clicking and clicking on run as administrator does nothing. Clicking on start\all programs\Google Chrome(folder)\Google Chrome gives nothing. Performing the same sequence, but right clicking on Google Chrome in this instance, and clicking on run as administrator, causes Google Chrome to start and access is granted to the internet. 

  I received a message stating my Malwarebytes is out of date by 12 days. By clicking the icon to update I get a "vbAccelerator SGridII Control" message: Run-time error '0' followed by a "Malwarebytes AntiMalware" message: Run-time error '440': Automation error

  I am able to download Tweaking.com all-in-one tool but when I go to install it, I get the following message:

Could not create install shortcut:
C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\Tweaking.com\Windows Repair (All in One)\Uninstall
Tweaking.com - Windows Repair (All in One).Ink
  
Any suggestions on next steps?
Thanks

  



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#2 Chris Cosgrove

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Posted 10 March 2014 - 08:38 PM

Try getting the computer to boot in 'Safe mode', normally by pressing the 'F8' key a few times at start up, then select 'Safe  mode with networking' at the boot options screen that should appear. Under normal circumstances, Malwarebytes will start, update and run in Safe mode. If it does, see if it detects anything, it is possible you have fallen victim to malware of some description.

 

If it detects something and fixes it - which may require an immediate re-boot - then your problems may be over. If you still have problems or Malwarebyes cannot fix them, raise a topic in the section 'Am I infected' here on BC and see what they have to say. If you do post there, don't make any changes to your computer unless directed to, and if you don't understand something you are asked to do, post back for clarification.

 

Chris Cosgrove






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