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#1 smink

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Posted 09 March 2014 - 04:28 PM

I have a toshiba laptop with vista hm prem with some type of malware that keeps me from booting up. I was able to get into the bios and added a password to enter the boot directory. I tried the default and it not change this. Does any know how to undo this? My goal is to run the factory restore and wipe everything. But I cannot seem to get past the log in password that was changed by the malware.


Edited by hamluis, 09 March 2014 - 05:17 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 DonnaB

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Posted 09 March 2014 - 10:14 PM

Hi smink,
 

 

My goal is to run the factory restore and wipe everything. But I cannot seem to get past the log in password that was changed by the malware.

If your goal is to restore the laptop back to factory settings, I know of a few possible ways that this can be achieved.

1.) You should be able to access the hidden recovery partition by tapping the "0" (zero) key at boot. Since you have now created a BIOS password, you may be asked to enter that password to proceed further into the process of accessing that recovery partition.

2.) You may also be able to access the  Advanced Boot Options  menu >  Repair your computer > System Recovery Options (also referred to as Windows Recovery Environment) > System Image Recovery by tapping the F8 key at boot, if that option is installed. There again, you may have to input the BIOS password to proceed.

3.) Toshiba laptops don't have a recovery disc supplied with the laptop. Instead, Toshiba provides a hidden partition on the hard drive which contains the same files as a recovery CD/DVD would. Did you happen to create those discs and have them available? If your laptop was purchased prior to 2007, this option may not be available to you, though you should have received the recovery discs if purchased prior to 2007.

4.) The Toshiba Support phone number that I have to purchase the discs is as follows > 1-800-457-7777. If the number is no longer in good, you can contact Toshiba Support and request those discs from here. The cost is around $20 USD's and should include shipping costs.

Please let me know if you have any questions or concerns do not hesitate to ask.

Donna :)


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#3 DonnaB

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Posted 11 March 2014 - 06:31 AM

Hi smink,

Are you still in need of help to resolve your problem?

Please let me know either way.

Thank you,

Donna :)

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Proud parent of a young Man who devotes his life to the U.S.Navy

Graduate of GeekU Malware Removal training program

"To achieve the impossible, it is precisely the unthinkable that must be thought." ~ Tom Robbins

"Once I knew only darkness and stillness... my life was without past or future... but a little word from the fingers of another fell into my hand that clutched at emptiness, and my heart leaped to the rapture of living." ~ Helen Keller

A cat named ugly





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