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Popup ads on Windows 7 Pro computer


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7 replies to this topic

#1 yellowdog5

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Posted 09 March 2014 - 01:28 PM

I just got a new (to me) Windows 7 Pro computer.  I started getting popup ads a few days ago.  I checked to make sure the Firefox popup blocker was on, it was, so I installed malwarebytes, Spywareblaster and Zone Alarm Firewall.  I already have Super Antispy and Avast!! and the Windows Firewall.  When  I ran Super Antispy there were only about 5 items to remove, but Malwarebytes came up with about 15 things the first time.  I removed them but I keep getting one back, I need help to keep it from coming back.  Malwarebytes says it is quarantined and removed, but it comes right back.  It is Registry Key    HKCU\Software\conduit\ValueApps (PUP.Optional.ValueApps.A)


Edited by yellowdog5, 09 March 2014 - 01:29 PM.


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#2 xXToffeeXx

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Posted 09 March 2014 - 01:45 PM

Hi,
 
Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

--------------

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Any improvement after running these?

 

xXToffeeXx~


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logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

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#3 yellowdog5

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Posted 09 March 2014 - 03:59 PM

I think it is fixed, I also found a Value Apps program in my control Panel which I removed. There is also a VIA Platform device manager, I don't know what it is, is it Ok to remove it?

Here is the JRT results, I ran AdwCleaner first:

 

Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Professional x86
Ran by user on Sun 03/09/2014 at 13:41:40.75
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\user\AppData\Roaming\mozilla\firefox\profiles\w5s5ming.default\minidumps [34 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 03/09/2014 at 13:44:26.32
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#4 xXToffeeXx

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Posted 11 March 2014 - 11:57 AM

Hi,
 
Don't remove VIA Platform device manager, it's legitimate and is used by the computer's drivers. 
 
If you run Malwarebytes, is the detection still there?
 
Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

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#5 yellowdog5

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Posted 14 March 2014 - 12:54 PM

 Results of screen317's Security Check version 0.99.80 

Windows 7 Service Pack 1 x86 (UAC is disabled!) 

Internet Explorer 11 

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Disabled! 

Microsoft Security Essentials  

avast! Antivirus               

Antivirus up to date!  (On Access scanning disabled!)

`````````Anti-malware/Other Utilities Check:`````````

SpywareBlaster 5.0   

SUPERAntiSpyware    

Malwarebytes Anti-Malware version 1.75.0.1300 

Java 7 Update 51 

Adobe Flash Player  12.0.0.77 

Adobe Reader XI 

Mozilla Firefox (27.0.1)

````````Process Check: objlist.exe by Laurent```````` 

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

AVAST Software Avast AvastSvc.exe 

AVAST Software Avast AvastUI.exe 

CheckPoint ZoneAlarm vsmon.exe 

CheckPoint ZoneAlarm zatray.exe 

CheckPoint ZoneAlarm ZAPrivacyService.exe 

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

 

Microsoft Security Essentials is turned off.  Malwarebytes doesn't show any malware.



#6 xXToffeeXx

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Posted 17 March 2014 - 12:48 PM

Hi,
 
Sorry about the delay. That looks good.
 
Download 51a5ce45263de-delfix.pngDelfix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
 
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (non-applicable on XP)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't need to copy and paste it into your next reply.

 

xXToffeeXx~


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logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

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#7 yellowdog5

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Posted 19 March 2014 - 08:02 AM

Thanks very much, this has been real helpful :)



#8 xXToffeeXx

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Posted 19 March 2014 - 12:17 PM

Hi,

 

You are most welcome.

 

xXToffeeXx~


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

 ~Twitter~ | ~Malware Analyst at Emsisoft~





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