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Hitmanpro not Activating?


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#1 Machinebuilder70

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Posted 08 March 2014 - 02:14 PM

I've contracted the Ukash randsom virus so I downloaded Hitmanpro to create a usb that I can boot from.

I activated the free trial of Hitman on my uninfected computer, no problem, it says that my 30 day trial is active.

I create the usb using Kickstart, no problem.

I boot from the usb on the infected computer, do the scan, find the viruses but then it won't delete them because it says the 30 day trial has expired?

 

The only thing i can think of is that I have used Hitmanpro on the infected computer before (last year), would that not allow me to use it a second time even though my good computer says the software is active? ("one-time 30 day trial")

 

Or has the Ukash messed with my date/clock on the infected computer?

 

Thanks for your thoughts.


Edited by Machinebuilder70, 08 March 2014 - 02:30 PM.


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#2 Alex&Vanko

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Posted 08 March 2014 - 03:21 PM

Can you operate normally with your infected computer?If so download Minitoolbox - http://www.bleepingcomputer.com/download/minitoolbox/

Start the application.Set ticks everywhere.Click GO button.After scan is done a log will appear.Save and attach it here.



#3 Machinebuilder70

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Posted 08 March 2014 - 03:51 PM

No, the virus has locked me out of the infected computer, it boots to a locked screen, no safe mode.



#4 Alex&Vanko

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Posted 08 March 2014 - 03:53 PM

So post topic one section above.It is serious.



#5 quietman7

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Posted 08 March 2014 - 04:07 PM

If Activate free license is not available, please check the following causes...

SurfRight HitmanPro Support
SurfRight HitmanPro Product Key and Activation Issues

If the above does not help, Contact HitmanPro Support directly by email.
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#6 Machinebuilder70

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Posted 08 March 2014 - 04:22 PM

Thank you, yeah, I saw those links before, that's kind of how I came to post my first post.

I thought a new varient of ukash may have changed the date on the computer to foil these repair attempts. (hence Hitman thinks it's expired)

Or Hitman can tell it's been used on that infected computer before and it (hitman) really is a "one time free use" piece of software?

I have no problem shelling out some cash if that's the (easy) case.

 

I was hoping one of the fine folks here like yourself could shed some light.



#7 quietman7

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Posted 08 March 2014 - 04:38 PM

erikloman, an Authorized SurfRight Rep. started a topic here at BC to introduce HitmanPro.Alert (CryptoGuard). He posts updates and answers questions sometimes in that topic and by email. As an Authorized Rep., he and other Support Techs would be more familiar with any issues encountered using HitmanPro than any of our staff or members..
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#8 Machinebuilder70

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Posted 08 March 2014 - 04:44 PM

I'll try and get in touch, thank you.



#9 quietman7

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Posted 08 March 2014 - 04:47 PM

Not a problem.

BTW, Edwin Engels (eengels), another SurfRight Rep. also visits BC on occasion in order to answers questions. He can be contacted by email at edwin@surfright.com
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#10 Machinebuilder70

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Posted 09 March 2014 - 08:45 PM

As a follow up for anyone who may have the same issue, I got in touch with Edwin and he confirmed that indeed, because I had used the free Hitmanpro to fix this infected computer once already, it would not work again.  I aquired a new activation key and Hitmanpro did it's job.  Thanks all.



#11 quietman7

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Posted 09 March 2014 - 09:10 PM

:thumbup2:
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