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Refresh, Recovery of Windows 8.1


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#1 qwertyqaz

qwertyqaz

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Posted 08 March 2014 - 12:45 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/526864/refresh-recovery-of-windows-81/#entry3309007 , merged with existing topic - Hamluis.
 
 
I am facing same problem while downloading something from utorrents. Please help me guys!!!
 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by DEL (administrator) on 08-03-2014 at 10:44:20
Running from "D:\Softwares Setups"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/08/2014 00:44:05 AM) (Source: Application Hang) (User: )
Description: The program EXCEL.EXE version 12.0.6683.5002 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 578
 
Start Time: 01cf3a382658a505
 
Termination Time: 6
 
Application Path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
 
Report Id: 9c533946-a62c-11e3-bea7-6036dd27e3e4
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (03/07/2014 08:15:59 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: HOME)
Description: Activation of app AntaraSoftware.AlarmClockHD_7jhd16s0b93qm!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (03/07/2014 07:34:49 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: HOME)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (03/07/2014 07:34:49 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: HOME)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (03/07/2014 07:03:29 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (03/06/2014 09:36:12 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1d38
 
Start Time: 01cf3954ebb4193a
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 38de8fa6-a549-11e3-bea6-6036dd27e3e4
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20413_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (03/06/2014 06:44:48 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (03/06/2014 04:59:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6683.5002, time stamp: 0x520bb25f
Faulting module name: EXCEL.EXE, version: 12.0.6683.5002, time stamp: 0x520bb25f
Exception code: 0xc0000005
Fault offset: 0x00013246
Faulting process id: 0x1340
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report Id: EXCEL.EXE3
Faulting package full name: EXCEL.EXE4
Faulting package-relative application ID: EXCEL.EXE5
 
Error: (03/06/2014 04:59:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6683.5002, time stamp: 0x520bb25f
Faulting module name: EXCEL.EXE, version: 12.0.6683.5002, time stamp: 0x520bb25f
Exception code: 0xc0000005
Fault offset: 0x00013246
Faulting process id: 0x1340
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report Id: EXCEL.EXE3
Faulting package full name: EXCEL.EXE4
Faulting package-relative application ID: EXCEL.EXE5
 
Error: (03/05/2014 07:31:30 PM) (Source: Application Hang) (User: )
Description: The program BackgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1560
 
Start Time: 01cf387ab317ea00
 
Termination Time: 4294967295
 
Application Path: C:\WINDOWS\System32\BackgroundTaskHost.exe
 
Report Id: a66c60f7-a46e-11e3-bea6-6036dd27e3e4
 
Faulting package full name: Microsoft.BingHealthAndFitness_3.0.2.233_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: AppexHealthAndFitness
 
 
System errors:
=============
Error: (03/08/2014 10:00:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/08/2014 09:59:13 AM) (Source: Service Control Manager) (User: )
Description: The ANSYS, Inc. License Manager service terminated unexpectedly.  It has done this 2 time(s).
 
Error: (03/08/2014 00:13:34 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80246007: Microsoft Office File Validation Add-in.
 
Error: (03/07/2014 11:28:10 PM) (Source: Service Control Manager) (User: )
Description: The ANSYS, Inc. License Manager service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (03/07/2014 07:04:28 PM) (Source: DCOM) (User: HOME)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (03/07/2014 07:03:58 PM) (Source: DCOM) (User: HOME)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (03/07/2014 06:29:45 PM) (Source: Service Control Manager) (User: )
Description: The Internet Connection Sharing (ICS) service hung on starting.
 
Error: (03/07/2014 03:00:40 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (03/07/2014 02:57:36 PM) (Source: Service Control Manager) (User: )
Description: The ANSYS, Inc. License Manager service terminated unexpectedly.  It has done this 9 time(s).
 
Error: (03/06/2014 06:42:12 PM) (Source: Service Control Manager) (User: )
Description: The ANSYS, Inc. License Manager service terminated unexpectedly.  It has done this 8 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (03/06/2014 04:59:48 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 4767 seconds with 240 seconds of active time.  This session ended with a crash.
 
Error: (02/08/2014 11:47:50 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 60 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (02/07/2014 02:00:30 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 10691 seconds with 3840 seconds of active time.  This session ended with a crash.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30544)
Adobe Flash Player 13 Plugin (Version: 13.0.0.133)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
Battlefield: Bad Company™ 2 (Version: 1.0.0.0)
Counter-Strike 1.6 (Version: Counter-Strike 1.6 No Steam)
Dell Resource CD (Version: 1.00.0000)
Dell Touchpad (Version: 16.3.1.1)
Garena Plus (Version: 2011)
Google Chrome (Version: 33.0.1750.146)
Google Talk Plugin (Version: 5.1.4.17398)
Google Update Helper (Version: 1.3.22.5)
Intel® Display Audio Driver (Version: 6.14.00.3097)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1342.2) (Version: 3.1.1311.0402)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
MATLAB R2012a (Version: 7.14)
Microsoft Office 2003 Web Components (Version: 12.0.6213.1000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual Basic for Applications 7.1 (x64) (Version: 7.1.00.00)
Microsoft Visual Basic for Applications 7.1 (x64) English (Version: 7.1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (Version: 11.0.61030.0)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (Version: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version: 11.0.61030)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version: 11.0.61030)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (Version: 12.0.21005.1)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (Version: 12.0.21005.1)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (Version: 12.0.21005)
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU (Version: 8.0.52572)
Microsoft Visual Studio 2005 Tools for Applications - ENU
Microsoft Visual Studio 2005 Tools for Applications - ENU (Version: 8.0.50727.146)
MoTeC i2 Standard (Version: 2.00.0374)
NVIDIA Control Panel 331.82 (Version: 331.82)
NVIDIA Graphics Driver 331.82 (Version: 331.82)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA Network Service (Version: 1.0)
NVIDIA Optimus Update 10.10.5 (Version: 10.10.5)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA Update Core (Version: 10.10.5)
Quick Heal Total Security (Version: 15.00)
Realtek Card Reader (Version: 6.2.9200.39052)
Realtek High Definition Audio Driver (Version: 6.0.1.6782)
Reliance Netconnect+
SolidWorks 2013 x64 Edition SP0 (Version: 21.0.0.5024)
SolidWorks 2013 x64 Edition SP0 (Version: 21.100.5024)
SolidWorks eDrawings 2013 x64 Edition SP0 (Version: 13.0.5016)
SolidWorks Explorer 2013 SP0 x64 Edition (Version: 21.00.5024)
SolidWorks Flow Simulation 2013 SP0 x64 Edition  (Version: 21.00.5025)
SolidWorks Plastics 2013 SP0 x64 Edition (Version: 21.00.5024)
SusProg3D (Version: 4.517)
Tata Photon+ (Version: 11.030.01.28.628)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Software Development Kit for Windows 8.1 (Version: 8.100.25984)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 6009.08 MB
Available physical RAM: 3286.88 MB
Total Pagefile: 12153.08 MB
Available Pagefile: 9112.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:329.76 GB) (Free:186.33 GB) NTFS
2 Drive d: () (Fixed) (Total:601.41 GB) (Free:458.13 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HOME
 
Administrator            DEL                      Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


 After changing some of the components of my laptop. I am not able to refresh my windows 8.1 laptop. Components were changed at authorized service center. But they are also not able to solve this issue. Please see the attached file for details. Please help me.

Attached Files


Edited by hamluis, 08 March 2014 - 08:26 AM.


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#2 Anshad Edavana

Anshad Edavana

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  • Local time:05:16 PM

Posted 08 March 2014 - 07:45 AM

:welcome: to the forum mate.
 
Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps and create an archive. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.

Edited by Anshad Edavana, 08 March 2014 - 09:28 AM.





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