Hello everyone. I wanted to ask for some advice on what career path is better. I'm currently a Sr Helpdesk tech. I've been offered 2 positions. One is for a Helpdesk Supervisor or I have an offer to be a Systems Administrator. Ideally I would like to have a leadership position as I progress through my career but I also fear being pigeon hold to helpdesk. In our company, the helpdesk doesn't really have a lot of access. Our access is limited to AD as account operators. Any issues we can't solve client side/locally, we escalate to the systems or network teams.
I'm torn here. I would love to remain in a leadership role as a helpdesk supervisor and even maybe a helpdesk manager at some point but I also feel that my career in IT would be better benefited by being a System Admin and really learning all the backend stuff that I currently have no visibility to right now. Thoughts?
Thanks in advance!
Edited by HighDrama, 07 March 2014 - 09:12 PM.