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Can't connect to the Internet


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7 replies to this topic

#1 TeeJayRush

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Posted 07 March 2014 - 10:24 AM

Hi. My name's TeeJay and I'm new to this. My problem is that my Toshiba laptop, running Windows 7, won't connect to the Internet.

The Wi-Fi icon on the task bar says I have an internet connection, but none of the programmes that use the internet won't connect.

To say that I'm desperate right now would be an understatement, so, if anyone can help, it would be much appreciated.

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#2 dls62

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Posted 07 March 2014 - 10:54 AM

Please download MiniToolBox to your laptop Desktop and run it.

Check mark the following boxes:

 

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs

Click Go and copy and paste the contents of the log (Result.txt) into your next post.

Note: When using the "Reset FF Proxy Settings" option, Firefox should not be running (if installed).


Edited by dls62, 07 March 2014 - 10:56 AM.


#3 noknojon

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Posted 07 March 2014 - 04:17 PM

Hi -

 

Please continue with the above post by dls62 but can you also please tell us the last time you could connect ??

 

Then can you add if you have contacted your Internet Provider yet -



#4 TeeJayRush

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Posted 07 March 2014 - 08:50 PM

  1. Sorry this took so long, I had to get my hands on another computer. The last time I was connected was Tuesday. I know my connection is working because other people in the house aren't having any problems.
  2. Anyway, here's the report from the app that was recommended to me:
  3. MiniToolBox by Farbar  Version: 23-01-2014
    Ran by Teejay Goodman (administrator) on 07-03-2014 at 16:24:46
    Running from "C:\Users\Teejay Goodman\Downloads"
    Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings": IE Proxy Settings were reset.
    ========================= Hosts content: =================================

     

    127.0.0.1    activate.adobe.com
    127.0.0.1    practivate.adobe.com
    127.0.0.1    ereg.adobe.com
    127.0.0.1    activate.wip3.adobe.com
    127.0.0.1    wip3.adobe.com
    127.0.0.1    3dns-3.adobe.com
    127.0.0.1    3dns-2.adobe.com
    127.0.0.1    adobe-dns.adobe.com
    127.0.0.1    adobe-dns-2.adobe.com
    127.0.0.1    adobe-dns-3.adobe.com
    127.0.0.1    ereg.wip3.adobe.com
    127.0.0.1    activate-sea.adobe.com
    127.0.0.1    wwis-dubc1-vip60.adobe.com
    127.0.0.1    activate-sjc0.adobe.com
    127.0.0.1                               adobe.activate.com
    127.0.0.1                               adobeereg.com                       
    127.0.0.1                               www.adobeereg.com                   
    127.0.0.1                               wwis-dubc1-vip60.adobe.com          
    127.0.0.1                               125.252.224.90                      

    There are 1 more lines starting with "127.0.0.1"

    ========================= IP Configuration: ================================

    Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
    Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
    Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global icmpredirects=enabled

    popd
    # End of IPv4 configuration

     

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : TeejayGoodman
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
       Physical Address. . . . . . . . . : 74-31-70-B3-05-98
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
       Physical Address. . . . . . . . . : 74-31-70-B3-05-98
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::4442:416d:6207:2391%14(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 07 March 2014 16:16:46
       Lease Expires . . . . . . . . . . : 08 March 2014 16:16:51
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DHCPv6 IAID . . . . . . . . . . . : 460599664
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-89-47-DD-DC-0E-A1-3B-68-2F
       DNS Servers . . . . . . . . . . . : 194.168.4.100
                                           194.168.8.100
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
       Physical Address. . . . . . . . . : DC-0E-A1-3B-68-2F
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{102D5B5D-EC9D-4AB6-AE8B-922E9D93ADC4}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3c7c:36fb:ae93:a156(Preferred)
       Link-local IPv6 Address . . . . . : fe80::3c7c:36fb:ae93:a156%12(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    Server:  UnKnown
    Address:  194.168.4.100

    Ping request could not find host google.com. Please check the name and try again.
    Server:  UnKnown
    Address:  194.168.4.100

    Ping request could not find host yahoo.com. Please check the name and try again.

    Pinging  with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for TœJ•ç˜˜˜—+:
        Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
     15...74 31 70 b3 05 98 ......Microsoft Virtual WiFi Miniport Adapter
     14...74 31 70 b3 05 98 ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
     11...dc 0e a1 3b 68 2f ......Realtek PCIe FE Family Controller
      1...........................Software Loopback Interface 1
     16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
     12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination        Netmask          Gateway       Interface  Metric
              0.0.0.0          0.0.0.0      192.168.0.1    192.168.0.100     25
            127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
            127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
      127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
          192.168.0.0    255.255.255.0         On-link     192.168.0.100    281
        192.168.0.100  255.255.255.255         On-link     192.168.0.100    281
        192.168.0.255  255.255.255.255         On-link     192.168.0.100    281
            224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
            224.0.0.0        240.0.0.0         On-link     192.168.0.100    281
      255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      255.255.255.255  255.255.255.255         On-link     192.168.0.100    281
    ===========================================================================
    Persistent Routes:
      None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
     If Metric Network Destination      Gateway
     12     58 ::/0                     On-link
      1    306 ::1/128                  On-link
     12     58 2001::/32                On-link
     12    306 2001:0:5ef5:79fb:3c7c:36fb:ae93:a156/128
                                        On-link
     14    281 fe80::/64                On-link
     12    306 fe80::/64                On-link
     12    306 fe80::3c7c:36fb:ae93:a156/128
                                        On-link
     14    281 fe80::4442:416d:6207:2391/128
                                        On-link
      1    306 ff00::/8                 On-link
     12    306 ff00::/8                 On-link
     14    281 ff00::/8                 On-link
    ===========================================================================
    Persistent Routes:
      None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
    Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
    Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
    Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
    Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
    Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
    Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
    Catalog9 01 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 02 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 03 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 04 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 05 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 06 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 07 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 08 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 15 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 16 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 17 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 18 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
    Catalog9 19 C:\Program Files (x86)\YouTube Accelerator\ytalsp.dll [File not found] ()
    x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
    x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
    x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
    x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (03/07/2014 04:18:18 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (03/07/2014 02:51:51 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (03/07/2014 01:42:32 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (03/07/2014 02:14:53 AM) (Source: Bonjour Service) (User: )
    Description: Task Scheduling Error: m->NextScheduledSPRetry 9687

    Error: (03/07/2014 02:14:53 AM) (Source: Bonjour Service) (User: )
    Description: Task Scheduling Error: m->NextScheduledEvent 9687

    Error: (03/07/2014 02:14:53 AM) (Source: Bonjour Service) (User: )
    Description: Task Scheduling Error: Continuously busy for more than a second

    Error: (03/07/2014 02:08:20 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (03/07/2014 01:56:59 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (03/06/2014 10:01:59 PM) (Source: Customer Experience Improvement Program) (User: )
    Description: 80004005

    Error: (03/06/2014 09:29:57 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    System errors:
    =============
    Error: (03/07/2014 04:21:31 PM) (Source: Disk) (User: )
    Description: The driver detected a controller error on \Device\Harddisk1\DR1.

    Error: (03/07/2014 04:21:30 PM) (Source: Disk) (User: )
    Description: The driver detected a controller error on \Device\Harddisk1\DR1.

    Error: (03/07/2014 04:21:30 PM) (Source: Disk) (User: )
    Description: The driver detected a controller error on \Device\Harddisk1\DR1.

    Error: (03/07/2014 04:21:29 PM) (Source: Disk) (User: )
    Description: The driver detected a controller error on \Device\Harddisk1\DR1.

    Error: (03/07/2014 04:21:29 PM) (Source: Disk) (User: )
    Description: The driver detected a controller error on \Device\Harddisk1\DR1.

    Error: (03/07/2014 04:17:16 PM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    StarOpen

    Error: (03/07/2014 04:17:09 PM) (Source: Service Control Manager) (User: )
    Description: The YouTubeAcceleratorService service failed to start due to the following error:
    %%2

    Error: (03/07/2014 04:17:09 PM) (Source: Service Control Manager) (User: )
    Description: The SPDRIVER_1.0.0.27 service failed to start due to the following error:
    %%3

    Error: (03/07/2014 04:16:43 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
    Description: WLAN Extensibility Module has failed to start.

    Module Path: C:\Windows\system32\Rtlihvs.dll
    Error Code: 126

    Error: (03/07/2014 04:16:21 PM) (Source: Application Popup) (User: )
    Description: \SystemRoot\SysWow64\Drivers\StarOpen.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

    Microsoft Office Sessions:
    =========================

    =========================== Installed Programs ============================

     Update for Microsoft Office 2007 (KB2508958)
    ABBYY FineReader 6.0 Sprint (Version: 6.00.1395.4512)
    Adobe AIR (Version: 4.0.0.1390)
    Adobe Community Help (Version: 3.5.23)
    Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
    Adobe Media Player (Version: 1.8)
    Adobe Photoshop CS5 (Version: 12.0)
    Adobe Reader XI (11.0.06) (Version: 11.0.06)
    Any Video Converter 5 5.0.3
    Apple Application Support (Version: 3.0.1)
    Apple Mobile Device Support (Version: 7.1.1.3)
    Apple Software Update (Version: 2.1.3.127)
    Ashampoo Burning Studio 6 FREE v.6.80 (Version: 6.8.0)
    Ashampoo Photo Commander 5 FREE (Version: 5.4.1)
    Ashampoo Photo Commander 6.60 (Version: 6.60)
    aTube Catcher (Version: 3.8.5187)
    Audacity 2.0.3 (Version: 2.0.3)
    Bandizip (Version: 3.09)
    Bonjour (Version: 3.0.0.10)
    calibre (Version: 1.18.0)
    CCleaner (Version: 4.11)
    CDisplayEx 1.9.12
    CorelDRAW Graphics Suite X5 - Windows Shell Extension 64 Bit (Version: 15.0.487)
    D3DX10 (Version: 15.4.2368.0902)
    DivX Setup (Version: 2.6.1.90)
    EPSON Easy Photo Print (Version: 1.5.1.0)
    EPSON Scan
    EPSON Stylus SX200 Series Printer Uninstall
    EPSON Stylus SX200_SX400_TX200_TX400 Manual
    Express Burn
    FastStone Image Viewer 4.8 (Version: 4.8)
    FontPage (Version: 3.0.2)
    Fotogalleri (Version: 16.4.3522.0110)
    Fotogalleriet (Version: 16.4.3522.0110)
    Free Mp3 Wma Converter V 2.2 (Version: 2.2.0.0)
    High-Definition Video Playback (Version: 7.3.10900.8.0)
    iCloud (Version: 3.1.0.40)
    Inkscape 0.48.2 (Version: 0.48.2)
    Intel® Management Engine Components (Version: 7.0.0.1144)
    Intel® Processor Graphics (Version: 8.15.10.2353)
    Intel® Rapid Storage Technology (Version: 10.1.2.1004)
    iTunes (Version: 11.1.5.5)
    Java 7 Update 51 (Version: 7.0.510)
    Java Auto Updater (Version: 2.1.9.8)
    Java™ 6 Update 33 (Version: 6.0.330)
    JavaFX 2.1.1 (Version: 2.1.1)
    John's Background Switcher 4.4 (Version: 4.4)
    Junk Mail filter update (Version: 16.4.3522.0110)
    Live365 Desktop (Version: 1.0.007)
    Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
    Microsoft Application Error Reporting (Version: 12.0.6015.5000)
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
    Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
    Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
    Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
    Microsoft OneDrive (Version: 17.0.4024.1220)
    Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
    Microsoft Security Client (Version: 4.4.0304.0)
    Microsoft Security Essentials (Version: 4.4.304.0)
    Microsoft Silverlight (Version: 5.1.20913.0)
    Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
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    **** End of log ****

  4. Hope you can help. Thanks in advance (either way).


#5 dls62

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Posted 08 March 2014 - 06:47 AM

Please go to Control Panel > Network and Sharing Centre > Change Adapter Settings (on right of window).

 

Right click on Wireless Network Connection and select Properties.

 

Double-click on Internet Protocol Version 4 (TCP/IPv4).

 

In the window that opens make sure that the options Obtain an IP address automatically and Obtain DNS server address automatically are selected.  Click OK.

 

Click OK in the Wireless Network Connection Properties window and close the Control Panel window.

 

Download the attached batch file to your desktop, right-click on it and select Run as administrator.  After the file has executed it will automatically restart your computer.

 

Please check your internet access now.

 



#6 Lornhane

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Posted 08 March 2014 - 07:03 AM

From what I am seeing here is that there is a problem with DNS on your computer.

 

Please read below if the steps that dls62 do not work.

 

If that does not work I would use the same steps but for dns choose. "Use the following" is selected. Use these 2 addresses. 8.8.8.8 and  8.8.4.4 and try your internet connection again.



#7 TeeJayRush

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Posted 08 March 2014 - 08:06 AM

Thank you so much for your help dls62 and Lornhane. I am now back online! The only reward I can give you is to let you know how lucky you are to not be able to see me doing this happy dance. (It's not pretty!)

 

Once again thank you, and I will be visiting this site regularly!



#8 dls62

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Posted 08 March 2014 - 08:08 AM

You're welcome.






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