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Help me get rid of this thing please


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#1 embracexaos

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Posted 06 March 2014 - 08:05 PM

My computer is opening things slowly and taking forever between programs.  I have run norton anti virus and malware bytes pro and they both found pup files they quarantined. Can you please guide me the rest of the way?



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#2 quietman7

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Posted 06 March 2014 - 08:12 PM


In many cases these issues are the result of unwanted toolbars, add-ons/plug-ins, and browser extensions which come bundled with other free software you download. They can often be the source of various issues and problems to include Adware, pop-up ads browser hijacking which may change your home page and search engine, and user profile corruption. As such many of them are classified as Potentially Unwanted Programs (PUPs).

Some toolbars and Add-ons can be removed from within its program group Uninstall shortcut in Start Menu > All Programs or by using Add/Remove Programs or Programs and Features in Control Panel, so always check there first.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

Note: Some programs can be difficult to remove if their services and running processes are not disabled or turned off prior to attempting removal because they are in use. As such, it is easier to uninstall after booting into safe mode so there are less processes which can interfere with uninstalling the program.

Remove anything else (newly installed programs) you do not recognize.

If the program is not listed in Add/Remove or Programs and Features, and there is no uninstaller in the program's folder, the next place to check is your browser extensions and add-ons/plug-ins.
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#3 quietman7

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Posted 06 March 2014 - 08:12 PM

After doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
.
4. As a final step, rescan again with Malwarebytes Anti-Malware and post the log. They are automatically saved and can be viewed by clicking the Logs tab.
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#4 embracexaos

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Posted 07 March 2014 - 10:27 PM

Thanks so much for your help

 

Rkill log.

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/07/2014 09:38:20 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\Dell\AppData\Local\Programs\Google\MusicManager\MusicManager.exe (PID: 3140) [UP-HEUR]
 * C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe (PID: 3940) [WD-HEUR]
 * C:\WINDOWS\twain_32\Samsung\CLX3180\Scan2Pc.exe (PID: 4080) [WD-HEUR]
 * C:\WINDOWS\Samsung\PanelMgr\caller64.exe (PID: 4724) [WD-HEUR]
 
4 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 03/07/2014 09:40:31 PM
Execution time: 0 hours(s), 2 minute(s), and 11 seconds(s)
 

 

The ADWC

 

# AdwCleaner v3.020 - Report created 07/03/2014 at 21:44:59
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Dell - DELL-PC
# Running from : C:\Users\Dell\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\Program Files (x86)\Mobogenie
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Users\Dell\AppData\Local\Mobogenie
Folder Deleted : C:\Users\Dell\AppData\Local\NativeMessaging
Folder Deleted : C:\Users\Dell\Documents\Mobogenie
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\icdlfehblmklkikfigmjhbmmpmkmpooj
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKCU\Software\caphyon
Key Deleted : HKLM\Software\caphyon
Key Deleted : [x64] HKLM\SOFTWARE\Adpeak, Inc.
Key Deleted : [x64] HKLM\SOFTWARE\Scorpion Saver
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6E810AB6-F34E-49A3-A93F-9E503660F718}
Key Deleted : HKLM\Software\Classes\Installer\Features\6BA018E6E43F3A949AF3E90563067F81
Key Deleted : HKLM\Software\Classes\Installer\Products\6BA018E6E43F3A949AF3E90563067F81
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16518
 
 
-\\ Google Chrome v33.0.1750.146
 
[ File : C:\Users\Dell\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [6023 octets] - [29/11/2013 23:56:09]
AdwCleaner[R1].txt - [924 octets] - [30/11/2013 16:01:17]
AdwCleaner[R2].txt - [2569 octets] - [07/03/2014 21:43:42]
AdwCleaner[S0].txt - [5489 octets] - [30/11/2013 00:03:15]
AdwCleaner[S1].txt - [988 octets] - [30/11/2013 16:02:23]
AdwCleaner[S2].txt - [2485 octets] - [07/03/2014 21:44:59]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [2545 octets] ##########
 

 

JRT

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Home Premium x64
Ran by Dell on Fri 03/07/2014 at 21:54:30.62
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Failed to delete: [Folder] "C:\ProgramData\boost_interprocess"
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{136E37FA-0A90-46F9-B2A8-60FF3B4AC7C9}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{32D617A1-21E0-4087-9826-A42EC29E1E58}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{34A7A207-7912-48A8-A73A-121AAAE33A5B}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{93A24D89-1F89-4E10-9CA5-4FF7DE77BB7E}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{C862C196-86E8-4010-A020-302E6BB85C7E}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{D24A2E90-9053-442E-804E-5FE88AEC426F}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{DBC022BA-89A5-4947-8860-73CE8CD04AEE}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{EC279D45-D73A-4F55-A655-DE1137D23D82}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{F5879C21-7292-491C-8BC7-B33C2E612CE5}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{FC3F250E-2EE7-4B7D-BD02-87343439525E}
Successfully deleted: [Empty Folder] C:\Users\Dell\appdata\local\{FDFBEFEC-00F0-4222-A97E-22C5E68088C4}
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 03/07/2014 at 22:03:47.34
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
mbam
 
Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.03.02.04
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Dell :: DELL-PC [administrator]
 
Protection: Enabled
 
3/7/2014 10:06:39 PM
mbam-log-2014-03-07 (22-06-39).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 232437
Time elapsed: 5 minute(s), 44 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

Edited by embracexaos, 07 March 2014 - 10:28 PM.


#5 quietman7

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Posted 07 March 2014 - 10:42 PM

Try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
Vista/Windows 7/8 users need to run Internet Explorer/Firefox as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

  • Click the green esetOnline.png button.
  • Read the End User License Agreement and check the box:
  • Check esetAcceptTerms.png.
  • Click the esetStart.png button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check esetScanArchives.png and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan can take some time to complete...close all programs and do NOT use the computer while the scan is running.
    If given the option (when threats are found), choose "Quarantine" instead of delete.
  • When the scan completes, push esetListThreats.png
  • Push esetExport.png, and save the file to your desktop as ESETScan.txt.
  • Push the esetBack.png button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.


-- Note: If you recognize any of the detections as legitimate programs, it's possible they are "false positives" and you can ignore them or get a second opinion if you're not sure. Eset's detection rate is high and can include legitimate files which it considers suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not always the case. Be careful what you choose to remove. If in doubt, ask before taking action.
 


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