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Can't get to Microsoft Office sign in page on new laptop

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#1 Dborns


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Posted 06 March 2014 - 09:43 AM

I don't know if this is the right place for this topic, but I've narrowed down the problem, so hopefully it is.  I have a new ASUS notebook running Windows 8.1 with IE 11.  I also bought Microsoft Office Home and Student 2013.  I tried to install it, and can put the key # in, and when I click on "Redeem online", the webpage for MS Office comes up, but a pop-up box eventually says the page is taking longer than expected....  and never goes past that point.  If I go directly to the Office website, same thing, pop-up box and message. 

If I try to get on that website on another computer, it goes right to the sign-in page.  So its something to do with that actual page on my new ASUS computer. 


Any suggestions?

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#2 JohnC_21


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Posted 06 March 2014 - 10:20 AM

There have been a lot of issues with Windows 8.1 and IE11. But, try changing the DNS servers to OpenDNS as shown in this link. If you have DNS servers listed, right them down before changing them. Note: Flush the DNS cache  and browser cache as shown in the links at the bottom of the page.



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