I don't know if this is the right place for this topic, but I've narrowed down the problem, so hopefully it is. I have a new ASUS notebook running Windows 8.1 with IE 11. I also bought Microsoft Office Home and Student 2013. I tried to install it, and can put the key # in, and when I click on "Redeem online", the webpage for MS Office comes up, but a pop-up box eventually says the page is taking longer than expected.... and never goes past that point. If I go directly to the Office website, same thing, pop-up box and message.
If I try to get on that website on another computer, it goes right to the sign-in page. So its something to do with that actual page on my new ASUS computer.