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Driver failure?....BSOD


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#1 sean209

sean209

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Posted 06 March 2014 - 06:27 AM

Good Morning

 

Hope you can assist me in solving a continuing problem that I have with Windows XP on my Sony Vaio PC.

 

When I start the PC Windows XP loads normally however the system crashes either just after loading or a

few minutes after and I am continually having to re-start...once it's up and running my PC will be ok thereafter

and don't have any further problems until I shut the PC down again.

I've had several messages when BSOD occurs with the most frequent message being "IRQ IS LESS OR NOT

EQUAL TO" but also "BAD POOL CALLER" and "WINDOWS ARC FIRMWARE BOOT CONFIGURATION"

From what I've read online it would appear that there may be an issue with one of the drivers but hope

you can assist in solving the problem for me.

 

Thanks in advance.



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#2 Anshad Edavana

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Posted 06 March 2014 - 07:40 AM

:welcome: to the forum mate.
 
Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. Please copy and zip all the dumps using 7-zip (http://www.7-zip.org/ ). Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.





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