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New computer keeps crashing!


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#1 Renae De Liz

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Posted 06 March 2014 - 05:38 AM

Hello there! 

 

I recently got THIS COMPUTER and it keeps crashing after startup. It will boot up just fine, but as soon as I try to do anything (uninstall programs, open the internet, or open anything) it crashes.

 

I *think* it's because of the graphics card causing the problem, as that crashes often before the computer does (AMD Catalyst).

I've been researching, but I'm not computer savvy. I saw something about AMD being incompatible with Windows 7, but wasn't sure if that was true. 

 

Any help would be greatly appreciated :)


Edited by Renae De Liz, 06 March 2014 - 05:38 AM.


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#2 Allan

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Posted 06 March 2014 - 08:00 AM

If it's new I'd return / exchange it under warranty.



#3 acerts04

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Posted 06 March 2014 - 02:36 PM

http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

If you cannot download that driver for your system, download it on another pc, put it onto a flash drive and then install it via the flash drive.

"In real life, the hardest aspect of the battle between good and evil is determining which is which."


#4 hamluis

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Posted 06 March 2014 - 03:14 PM

I'd contact seller and send it back.  New computers should work out of the box, pure and simple.

 

Louis



#5 Renae De Liz

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Posted 07 March 2014 - 12:06 AM

Thanks fellas! :) I appreciate it! Downloaded the drivers for both AMD and the other thing it needed, and it hasn't crashed again yet.

 

I can't return it (after 30 days) but I could send it to get fixed as it's under warranty. I just wanted to make sure it was actually something wrong and not just some software conflict before I go through all that hassle.

Thank you for the replies!



#6 acerts04

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Posted 07 March 2014 - 12:31 AM

Glad it was just a driver issue. Best of luck

"In real life, the hardest aspect of the battle between good and evil is determining which is which."





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