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Programs crashing or not opening, can't set restore, am I infected?


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115 replies to this topic

#1 Sandieh81

Sandieh81

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Posted 05 March 2014 - 11:13 PM

I am completely new to the whole forum thing so I am hoping that I am doing this right. But I really have a problem and have spent the last two days trying to google answers myself. Over the last few days my computer has been acting very strange. I am usually really good at consistently cleaning and scanning it but something got past me this time. 

My main concern is that my Windows Explorer only partially works. When I was attempting to create a Restore Point, it crashed. Saying that Windows Explorer has stopped working and that it was attempting to find a solution. (I tried to get a screenshot as it was doing this but it locks everything up including the prt sc function). Then it says that Windows Explorer is restarting, the screen flashes...then nothing. I completely closes. I even tried going to start menu, right clicking computer and selecting properties but I get the same error. I was able to open the Restore page, but it says that the system protection that allows the restores was turned off. After extensive research, I am still unable to turn it on. 

Another thing I have noticed is that there are a few programs and files that I use regularly that are not opening. Many .jpeg files, .doc files and a few others as well as my WinZip are not working. I went in to the Systems folder and checked each of the .cpl files to see if any of them were causing the problem but none of them did, they all opened just fine, and two didn't open at all. 

I use AVG, Malwarebytes Anti-Malware, Ccleaner (which I will probably be removing because a computer tech told me that over time it does more harm than good), HijackThis (when I am feeling a bit nervous like now). I have also downloaded AWDCleaner, Junkware Removal Tool, and ComboFix. I am a bit nervous about downloading anything else if I don't need to. But if I need to and it will help I will.

Please help me. I have the HijackThis log, the AwdCleaner log, the JRT log and the ComboFix log already saved to my desktop and I will be running another MBAM scan shortly and saving the log. 

Please and thank you!



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#2 Broni

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Posted 06 March 2014 - 12:14 AM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Sandieh81

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Posted 06 March 2014 - 06:02 PM

I am still running the scans but here are the first ones:

 

1: Security Check:

 

 Results of screen317's Security Check version 0.99.80  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 JavaFX 2.1.1    
 Java 7 Update 51  
  Adobe Flash Player 12.0.0.70 Flash Player out of Date!  
 Adobe Reader XI  
 Mozilla Firefox (27.0.1) 
 Google Chrome 33.0.1750.117  
 Google Chrome 33.0.1750.146  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
 
2: Farbar Service Scanner:
 

Farbar Service Scanner Version: 25-02-2014
Ran by Sandie (administrator) on 06-03-2014 at 14:53:42
Running from "C:\Users\Sandie\Desktop\New folder (2)"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
3: MiniToolBox:
 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Sandie (administrator) on 06-03-2014 at 14:54:34
Running from "C:\Users\Sandie\Desktop\New folder (2)"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Ralink RT5390 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="ethernet_13" forwarding=disabled advertise=disabled metric=9000 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Sandie-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 38-59-F9-3A-AA-BA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 38-59-F9-3A-AA-BB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::480:934c:d209:6569%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.71(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, March 06, 2014 1:56:36 PM
   Lease Expires . . . . . . . . . . : Friday, March 07, 2014 1:56:41 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 221796857
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-35-30-E2-10-1F-74-0B-E7-84
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 10-1F-74-0B-E7-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.gateway.2wire.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:18a1:511:3f57:feb8(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::18a1:511:3f57:feb8%17(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  homeportal
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2607:f8b0:4007:803::100e
 74.125.224.70
 74.125.224.69
 74.125.224.68
 74.125.224.71
 74.125.224.73
 74.125.224.66
 74.125.224.65
 74.125.224.64
 74.125.224.67
 74.125.224.72
 74.125.224.78
 
 
Pinging google.com [74.125.224.104] with 32 bytes of data:
Reply from 74.125.224.104: bytes=32 time=26ms TTL=53
Reply from 74.125.224.104: bytes=32 time=24ms TTL=53
 
Ping statistics for 74.125.224.104:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 26ms, Average = 25ms
Server:  homeportal
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  98.138.253.109
 206.190.36.45
 98.139.183.24
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=116ms TTL=47
Reply from 98.139.183.24: bytes=32 time=119ms TTL=47
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 116ms, Maximum = 119ms, Average = 117ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...38 59 f9 3a aa ba ......Microsoft Virtual WiFi Miniport Adapter
 13...38 59 f9 3a aa bb ......Ralink RT5390 802.11b/g/n WiFi Adapter
 11...10 1f 74 0b e7 84 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.71     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.71    281
     192.168.1.71  255.255.255.255         On-link      192.168.1.71    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.71    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.71    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.71    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 17     58 2001::/32                On-link
 17    306 2001:0:5ef5:79fb:18a1:511:3f57:feb8/128
                                    On-link
 13    281 fe80::/64                On-link
 17    306 fe80::/64                On-link
 13    281 fe80::480:934c:d209:6569/128
                                    On-link
 17    306 fe80::18a1:511:3f57:feb8/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
 If Metric Network Destination      Gateway
  0 4294967295 2620:9b::/96             On-link
  0   9000 ::/0                     2620:9b::1900:1
===========================================================================
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/06/2014 02:17:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.18150, time stamp: 0x518c6df8
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x4664
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3
 
Error: (03/06/2014 02:11:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.18150, time stamp: 0x518c6df8
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x4834
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3
 
Error: (03/06/2014 01:59:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: hpConnectionManager.exe, version: 4.1.22.1, time stamp: 0x4dda8e9e
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1c90
Faulting application start time: 0xhpConnectionManager.exe0
Faulting application path: hpConnectionManager.exe1
Faulting module path: hpConnectionManager.exe2
Report Id: hpConnectionManager.exe3
 
Error: (03/06/2014 01:58:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: CurseClient.exe, version: 4.0.0.10, time stamp: 0x519a5455
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x650
Faulting application start time: 0xCurseClient.exe0
Faulting application path: CurseClient.exe1
Faulting module path: CurseClient.exe2
Report Id: CurseClient.exe3
 
Error: (03/06/2014 01:58:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: AmrTray.exe, version: 1.3.17.0, time stamp: 0x52f05696
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0003332f
Faulting process id: 0x11bc
Faulting application start time: 0xAmrTray.exe0
Faulting application path: AmrTray.exe1
Faulting module path: AmrTray.exe2
Report Id: AmrTray.exe3
 
Error: (03/06/2014 01:58:27 PM) (Source: .NET Runtime) (User: )
Description: Application: AmrTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 7757332F
 
Error: (03/06/2014 01:57:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/06/2014 01:22:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x5a78
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
Error: (03/06/2014 01:22:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x69e8
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
Error: (03/06/2014 01:21:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x7580
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
 
System errors:
=============
Error: (03/06/2014 02:11:19 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{47938BC4-C5A8-4F73-A399-553C5E783A50}.
The backup browser is stopping.
 
Error: (03/06/2014 01:56:39 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (03/06/2014 11:18:43 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{47938BC4-C5A8-4F73-A399-553C5E783A50}.
The backup browser is stopping.
 
Error: (03/06/2014 11:13:56 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (03/05/2014 08:15:50 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (03/05/2014 07:04:07 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (03/05/2014 07:02:49 PM) (Source: Application Popup) (User: )
Description: \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (03/05/2014 06:57:42 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (03/05/2014 06:51:06 PM) (Source: Service Control Manager) (User: )
Description: The RealPlayer Update Service service terminated unexpectedly.  It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (01/20/2013 00:59:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 17 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (09/14/2012 10:56:49 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1169 seconds with 420 seconds of active time.  This session ended with a crash.
 
Error: (09/14/2012 10:36:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 3117 seconds with 2040 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-03-05 19:02:49.957
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-03-05 19:02:49.883
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.2.443)
Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.5.5)
Adobe Acrobat 9.5.5 - CPSID_83708
Adobe AIR (Version: 1.1.0.5790)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Asset Services CS4 (Version: 4)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe Creative Suite 4 Design Standard (Version: 4.0)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Drive CS4 (Version: 1)
Adobe Drive CS4 x64 (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Adobe Fonts All (Version: 2.0)
Adobe Fonts All x64 (Version: 2.0)
Adobe Illustrator CS4 (Version: 14.0)
Adobe InDesign CS4 (Version: 6.0)
Adobe InDesign CS4 Application Feature Set Files (Roman) (Version: 6.0)
Adobe InDesign CS4 Common Base Files (Version: 6.0)
Adobe InDesign CS4 Icon Handler (Version: 6.0)
Adobe InDesign CS4 Icon Handler x64 (Version: 6.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Linguistics CS4 x64 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe PDF Library Files x64 CS4 (Version: 9.0)
Adobe Photoshop CS4 (64 Bit) (Version: 11.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Photoshop Lightroom 2.7 64-bit (Version: 2.7)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe SGM CS4 (Version: 3.0)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Adobe SING CS4 (Version: 2.0)
Adobe Type Support CS4 (Version: 9.0)
Adobe Type Support x64 CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe Version Cue CS4 Server (Version: 4.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
AMD Accelerated Video Transcoding (Version: 13.15.100.30830)
AMD APP SDK Runtime (Version: 2.4.595.9)
AMD Catalyst Control Center (Version: 2013.0830.1944.33589)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2013.0830.1944.33589)
AMD Media Foundation Decoders (Version: 1.0.80830.1925)
AMD Steady Video Plug-In  (Version: 2.06.0000)
AMD System Monitor (Version: 1.0.5)
AmrAddonInstall (Version: 1.2.8.0)
Ask Mr. Robot (Version: 1.3.17.0)
AuthenTec TrueAPI (Version: 1.2.1.33)
AVG 2014 (Version: 14.0.3722)
AVG 2014 (Version: 14.0.4335)
AVG 2014 (Version: 2014.0.4335)
Battle.net
Big Fish Games: Game Manager (Version: 3.0.1.60)
Black and White
Canon Easy-PhotoPrint EX
Canon MG3100 series MP Drivers
Canon MG3100 series On-screen Manual
Canon MG3100 series User Registration
Canon MP Navigator EX 5.0
Canon My Printer
Canon Solution Menu EX
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0830.1944.33589)
Catalyst Control Center InstallProxy (Version: 2013.0830.1944.33589)
Catalyst Control Center Localization All (Version: 2013.0830.1944.33589)
CCC Help Chinese Standard (Version: 2013.0830.1943.33589)
CCC Help Chinese Traditional (Version: 2013.0830.1943.33589)
CCC Help Czech (Version: 2013.0830.1943.33589)
CCC Help Danish (Version: 2013.0830.1943.33589)
CCC Help Dutch (Version: 2013.0830.1943.33589)
CCC Help English (Version: 2013.0830.1943.33589)
CCC Help Finnish (Version: 2013.0830.1943.33589)
CCC Help French (Version: 2013.0830.1943.33589)
CCC Help German (Version: 2013.0830.1943.33589)
CCC Help Greek (Version: 2013.0830.1943.33589)
CCC Help Hungarian (Version: 2013.0830.1943.33589)
CCC Help Italian (Version: 2013.0830.1943.33589)
CCC Help Japanese (Version: 2013.0830.1943.33589)
CCC Help Korean (Version: 2013.0830.1943.33589)
CCC Help Norwegian (Version: 2013.0830.1943.33589)
CCC Help Polish (Version: 2013.0830.1943.33589)
CCC Help Portuguese (Version: 2013.0830.1943.33589)
CCC Help Russian (Version: 2013.0830.1943.33589)
CCC Help Spanish (Version: 2013.0830.1943.33589)
CCC Help Swedish (Version: 2013.0830.1943.33589)
CCC Help Thai (Version: 2013.0830.1943.33589)
CCC Help Turkish (Version: 2013.0830.1943.33589)
ccc-utility64 (Version: 2013.0830.1944.33589)
CCleaner (Version: 4.10)
Command & Conquer™ Red Alert™ 3 (Version: 1.0.1.0)
Connect (Version: 1.0.0.1)
Conquer Online 2.0
Curse Client (Version: 5.1.1.792)
CyberLink YouCam 5 (Version: 5.0.2308)
D3DX10 (Version: 15.4.2368.0902)
Defraggler (Version: 2.16)
Diablo III
Dune 2000 Money Maker v1.20
ebgcInfra (Version: 1.1.0)
ebgcRes (Version: 1.0.0)
ebgcSDK (Version: 1.0.0)
Energy Star Digital Logo (Version: 1.0.1)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Fable III (Version: 1.0.0001.131)
Fraps (remove only)
FrostWire 5.5.6 (Version: 5.5.6.0)
Go-Go Gourmet (Version: 1.0)
Go-Go Gourmet 2 - Chef of the Year (Version: 1.0)
Google Chrome (Version: 33.0.1750.146)
Hearthstone
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HiJackThis (Version: 1.0.0)
Hotel Dash Suite Success (Version: 1.0)
HP 3D DriveGuard (Version: 4.1.9.1)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Connection Manager (Version: 4.1.22.1)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.2.0.0)
HP DVB-T TV Tuner 8.0.64.43 (Version: 8.0.64.43)
HP Games (Version: 1.0.2.4)
HP IDF Software (Version: 11.15.1000)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.4)
HP Quick Launch (Version: 2.5.2)
HP Setup (Version: 8.6.4530.3651)
HP Setup Manager (Version: 1.1.13253.3682)
HP SimplePass 2011 (Version: 5.1.0.495)
HP Software Framework (Version: 4.1.13.1)
HP Support Assistant (Version: 7.0.39.15)
IDT Audio (Version: 1.0.6345.0)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
kuler (Version: 2.0)
League of Legends (Version: 3.0.0)
LG USB Modem driver
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 17.0.2003.1112)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML4 Parser (Version: 1.0.0)
NOOK for PC (Version: 2.5.6.9575)
PDF Settings CS4 (Version: 9.0)
Photo Gallery (Version: 16.4.3505.0912)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
Plantasia
PlayReady PC Runtime x86 (Version: 1.3.0)
Project64 1.6 (Version: 1.6)
Ralink RT5390 802.11b/g/n WiFi Adapter (Version: 3.02.02.0)
RealDownloader (Version: 17.0.6)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer Cloud (Version: 17.0.6)
Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
Realtek PCIE Card Reader (Version: 6.1.7600.80)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Manager (Version: 2.0.0)
Skype™ 6.11 (Version: 6.11.102)
Star Wars: The Old Republic (Version: 1.00)
StarCraft II
Suite Shared Configuration CS4 (Version: 1.0)
swMSM (Version: 12.0.0.1)
Synaptics TouchPad Driver (Version: 15.3.29.0)
System Requirements Lab for Intel (Version: 4.5.15.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
UpdateService (Version: 1.0.0)
USB Vibration Gamepad (Version: 2011.01.19)
Validity WBF DDK (Version: 4.3.205.0)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VDownloader 3.9.1502
Ventrilo Client (Version: 3.0.8)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.3 (Version: 2.1.3)
Vuze (Version: 5.1.0.0)
WildTangent Games App (HP Games) (Version: 4.0.5.2)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
WinZip 16.5 (Version: 16.5.10096)
World of Warcraft
Yahoo! Messenger
 
========================= Devices: ================================
 
Name: LogMeIn Kernel Information Provider
Description: LogMeIn Kernel Information Provider
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: LMIInfo
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 5610.9 MB
Available physical RAM: 3566.66 MB
Total Pagefile: 11219.98 MB
Available Pagefile: 9216.66 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.84 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:581.25 GB) (Free:54.08 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.63 GB) (Free:1.57 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.09 GB) (Free:0.08 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\SANDIE-HP
 
Administrator            Guest                    Sandie                   
 
 
**** End of log ****
 
The other scans are still going. I did have a few questions about the minitoolbox installed programs list. There are  some on there that are not on my comp anymore, but I can't find where the residual files are to fully uninstall. And the Go-go Gourmet games won't uninstall from the control panel uninstall program, saying that the uninstall.xml is not in the folder, the entire programs are not even on my comp anymore. How can I remove these?


#4 Sandieh81

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Posted 06 March 2014 - 07:02 PM

4: Malwarebytes Anti-Malware:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2014.02.28.09
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Sandie :: SANDIE-HP [administrator]
 
3/6/2014 2:57:24 PM
mbam-log-2014-03-06 (14-57-24).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 227156
Time elapsed: 8 minute(s), 6 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
5: Malwarebytes Anit-Rootkit:
 
Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org
 
Database version: v2014.03.06.10
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16518
Sandie :: SANDIE-HP [administrator]
 
3/6/2014 3:10:54 PM
mbar-log-2014-03-06 (15-10-54).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Kernel memory modifications detected. Deep Anti-Rootkit Scan engaged.
Objects scanned: 255144
Time elapsed: 35 minute(s), 29 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.16518
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, F:\ DRIVE_FIXED
CPU speed: 1.397000 GHz
Memory total: 5883457536, free: 3719311360
 
Downloaded database version: v2014.03.06.10
Downloaded database version: v2014.02.20.01
=======================================
Initializing...
------------ Kernel report ------------
     03/06/2014 15:10:47
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\sptd.sys
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\DRIVERS\amd_sata.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\amd_xata.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\system32\DRIVERS\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\avgloga.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\system32\DRIVERS\avgidsha.sys
\SystemRoot\system32\DRIVERS\AtiPcie64.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\blbdrive.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\avgidsdrivera.sys
\SystemRoot\system32\DRIVERS\avgdiska.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\amdppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\netr28x.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsPStor.sys
\SystemRoot\system32\DRIVERS\amdxhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\usbfilter.sys
\SystemRoot\system32\DRIVERS\usbohci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\CmBatt.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\lmimirr.sys
\SystemRoot\system32\DRIVERS\clwvd.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\DRIVERS\circlass.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\amdhub30.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\AtihdW76.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\LVUSBS64.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_amd_sata.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WinUSB.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\Drivers\adfs.SYS
\??\C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
\??\C:\Windows\system32\drivers\LMIRfsDriver.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\system32\DRIVERS\udfs.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8005fc3060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000063\
Lower Device Object: 0xfffffa8005e699c0
Lower Device Driver Name: \Driver\amd_sata\
IRP handler 0 of \Driver\amd_sata points to an unknown module
Unhooking enabled.
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8005fc3060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000063\
Lower Device Object: 0xfffffa8005e699c0
Lower Device Driver Name: \Driver\amd_sata\
Driver name found: amd_sata
Initialization returned 0x0
Port sub-driver loaded: \??\C:\Windows\System32\drivers\storport.sys (0x0)
Load Function returned 0x0
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8005fc3060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8005ea1920, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8005fc3060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8005ea0950, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xfffffa8005e6dac0, DeviceName: Unknown, DriverName: \Driver\amd_xata\
DevicePointer: 0xfffffa8005e699c0, DeviceName: \Device\00000063\, DriverName: \Driver\amd_sata\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0xfffff8a011347430, 0xfffffa8005fc3060, 0xfffffa8005560090
Lower DeviceData: 0xfffff8a012af8590, 0xfffffa8005e699c0, 0xfffffa8009e2d290
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: D08A832E
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 407552
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 409600  Numsec = 1218961408
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1219371008  Numsec = 30679040
 
    Partition 3 type is Other (0xc)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1250050048  Numsec = 206848
 
Disk Size: 640135028736 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1250243728-1250263728)...
Done!
Read File:  File "c:\programdata\avg2014\chjw\7cd28f51d28f0e98.dat:0ca07107-d529-4c58-afae-ad0a996f2f3c" is sparse (flags = 32768)
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 
 
6: Rkill:
 
Rkill 2.6.5 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 03/06/2014 03:56:45 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Windows\SysWOW64\ezSharedSvcHost.exe (PID: 2068) [WD-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 03/06/2014 03:58:32 PM
Execution time: 0 hours(s), 1 minute(s), and 46 seconds(s)
 


#5 Broni

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Posted 06 March 2014 - 07:50 PM

How can I remove these?

 

Usually those are just registry leftovers.

 

Download UnInstall Cleaner
Unzip downloaded file.
Double click on UIClean.exe to run the tool.
Click on leftover entry and click Delete button.

 

I can see you ran Combofix on your own and you shouldn't have done that without supervision.

 

I can see quite a few errors in your Event Viewer but I don't see anything malicious so far.

 

We'll run couple more scans but also let me know about those crashing programs.

Are there some specific programs or most of your programs?

 

Next...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


Edited by Broni, 06 March 2014 - 07:51 PM.

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#6 Sandieh81

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Posted 06 March 2014 - 08:32 PM

Well here is where one of my issues lie, My winzip won't open for me to extract anything from a zip file.

 

So far the crashing I have noticed is:

 

Computer Properties (or going to System through Control Panel) 
A few smaller games will start up but crash before login

Windows Movie Maker crashes when it gets opened

The camera/video program I use for my comp cam is YouCam by cyberlink, it crashes as soon as my laptop turns on, asking to send a report of what I was doing when it crashed.

The web browsers often times freeze up and crash

Windows Media Player crashes upon opening of a video but it will work when playing music

 

Programs I have noticed that won't open:

WinZip

A lot of my photos (.jpeg files) I am a photographer and I am in school right now and this not working is a huge problem for me

Many of the smaller games that don't crash just simply won't open

Some videos that I have on my comp won't open

 

I am sure there are others I just haven't been able to go through everything



#7 Sandieh81

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Posted 06 March 2014 - 08:40 PM

I just downloaded WinZip 18 and it is working now, so I will run the rest of those scans



#8 Broni

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Posted 06 March 2014 - 08:41 PM

Thanks :)

We'll get back to your issues when you're done with the latest scans.


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#9 Sandieh81

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Posted 06 March 2014 - 09:23 PM

For the ESET Online scanner did you want me to uncheck remove found threats?? Or keep it checked??



#10 Broni

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Posted 06 March 2014 - 09:37 PM

Checked.


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#11 Sandieh81

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Posted 06 March 2014 - 10:34 PM

The ESET seems to be taking quite a while. Its only at 22% and its been running for about 25 mins now. Is that normal?



#12 Broni

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Posted 06 March 2014 - 11:07 PM

Eset may take time. Keep it going.


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#13 Sandieh81

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Posted 06 March 2014 - 11:21 PM

I am, it is now at 23% at about an hr and 11 mins into it...



#14 Sandieh81

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Posted 07 March 2014 - 01:23 AM

Ok I ran the Uninstall Cleaner and was able to finally rid myself of those pesky files, thank you for that. I also ran the Temp File Cleaner and it removed 1,048 mb. I had the small log copy and pasted in here but unfortunately I wasn't smart enough to save it before I ran the awdcleaner lol SO it was deleted. But here are the rest of the scans.
 
2: AwdCleaner:
 
# AdwCleaner v3.020 - Report created 06/03/2014 at 17:57:21
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Sandie - SANDIE-HP
# Running from : C:\Users\Sandie\Desktop\New folder (2)\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\AlawarWrapper
Folder Deleted : C:\Program Files (x86)\Vuze
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16518
 
 
-\\ Mozilla Firefox v27.0.1 (en-US)
 
[ File : C:\Users\Sandie\AppData\Roaming\Mozilla\Firefox\Profiles\qpyfjn1a.default\prefs.js ]
 
 
-\\ Google Chrome v
 
[ File : C:\Users\Sandie\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [16332 octets] - [05/03/2014 15:30:10]
AdwCleaner[R1].txt - [16391 octets] - [05/03/2014 18:19:14]
AdwCleaner[R2].txt - [1174 octets] - [06/03/2014 17:54:49]
AdwCleaner[S0].txt - [15619 octets] - [05/03/2014 18:21:36]
AdwCleaner[S1].txt - [1104 octets] - [06/03/2014 17:57:21]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1164 octets] ##########
 
3: Junkware Removal Tool:
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.2 (02.20.2014:1)
OS: Windows 7 Home Premium x64
Ran by Sandie on Thu 03/06/2014 at 18:07:22.28
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\big fish games"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 03/06/2014 at 18:18:10.63
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#15 Sandieh81

Sandieh81
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Posted 07 March 2014 - 01:25 AM

I probably won't be able to post the ESET log till tomorrow because it is still running. It is only at 31% at 3 hrs and 13 mins with one threat found so far. It says it is "a variant of Win32/Packed.VMProtect.AAA Trojan" if that helps.






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