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ran combofix before found this info ( secure guard) help w read error log


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#1 hopefully

hopefully

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Posted 05 March 2014 - 08:33 PM

vista home  serv pack 2   32 bit  on hp laptp
ie 9
 
 
early am, unable to log in to two hotmail accts with right passwords, then noticed a new program in start  list that was
secure guard protection-  checked on anothers computer and said it was rogue
had malwarebytes ran it and it did not show any thing found,  tried to do system restore, no restore dates were there and it did  not work  so then ran rkill from a malware note  on net and then ran chemeleon, same thing nothing found
knew something wrong- kept running malwebytes from usb from laptop
 
attaching logs have thus far
still unable to get in to emails
tried to uninstall citrix and cyberghost vpn was unable to
 
also
windows defender has not been able to open run for some time since lst time had some spywar troj whateverr over 6 months ago think
and it just would act like opening but would not open 
 
  also   
for some time there has been a google folder in programs  that will not let me remove delete it yet looks like nothing in it still there even after ran combo fix  i do not l ike google and d o not want google on my laptop 
 
somept after one of them was able to get into email this afternoon
 
ok so then finally ran combofix this evening from a link had direct to run
did not save program just ran it
 
well it took out everything in wastebasket had alot in it, 
the system restore seems to work normal now just that there iare only yesterday and todays date
and
now the windows defender opens and runs 
 
 
however unable to read the log reports and would for one like to get rid of that stupid google folder
and remove pdfforge and citrix plug in folder and couple other folders that look like were google or malware or trojan whatever  {old..with numbersand letters} in local roaming and that subfolder  and  ilivid and any other that do not need to be in on system  and  

install shield information - old folder that was a virus or somthing

and cg webinstaller- the folder did not remove when did uninstall of cyberghost tonite

and  same for ninite pdf instataller when removed while back

and for sandbox install  when removed within last week

 

and

qoobox (that has combofix and quarantine info in it do i just leave it there?)
 
 
so maybe the logs will help to decipher these things 
 
thank you

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#2 nasdaq

nasdaq

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Posted 10 March 2014 - 08:36 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Let me know what problem persists.

#3 nasdaq

nasdaq

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Posted 16 March 2014 - 08:20 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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